1. SHA SYED ALTAF
Mobile: +91 9986 163 613
E-mail: altafaa@gmail.com
Bangalore, INDIA
Working as a Product Support Engineer with a wide range of experience in System, Telecom &
Networking domain. Able to adapt and work on new technologies with very little ramp up.
SUMMMARY
7+ years’ experience in IT industry with various positions (Product support / Testing
engineer & System Administration) with reputed organizations in Bangalore, INDIA.
SKILL SET & PROFESSIONAL SUMMARY
• Good knowledge of SDLC/STLC.
• Experienced in Installation and debugging in various OS and virtual software like
Ubuntu, Redhat Linux and Vmware.
• Experienced in Monitoring tools like (Nagios and Zabbix).
• Excellent Exposure to Manual, Automation, Server, Unix Testing, Mobile Testing,
Mobile
Application Testing and Customer Support.
• Interacting with development team towards bugs observed in field.
• Reproducing Bugs in lab and interacting with the development team towards bug
fixing.
• Working knowledge in Ticket/Bug Tracking tools like OTRS and Bugzilla.
• Basic knowledge in Scripting languages like Unix Shell scripting.
• Experienced in Load testing, Field Testing, Sanity testing, Functionality and
Regression,
Coverage testing, installation/debugging, Field testing, End to End, the various
versions
testing.
• Experience in testing Mobile Applications.
• Working knowledge in networking tools like Wireshark, tcpdump, tshark, HTTP
watch
Tool, Web polygraph, Nagios and Zabbix.
• Experienced in Patch creation and Testing with varies version.
• Knowledge of MySql and Vertica database.
• Supporting extended from local/Onsite(if required) for all queries during trails.
WORK EXPERIENCE
First Thought Technologies Pvt, Ltd

2. First thought product increases the visibility of vehicles to customers and enables subscribers
to have faster access to Taxis and Taxi operators.
Designation : Product Support Engineer. (April 2014 – Present)
Duties & Responsibilities:-
• Monitoring and supporting during trials & Performance testing, End to End testing &
Functional testing.
• Involved in maintaining test Lab setup & Installation, upgrade and patch installation.
• Reproduce of bugs in Lab, Debugging the issues & updating the same to development
team.
• Generate back trace for crashes observed.
• Creating tickets on customer behalf & issues observed in-house.
• Escalation point for all customer technical issues.
• Preparing and maintain documentation about product & releasing the same to
customers.
• Reporting bugs in Bugzilla and following up with Development team.
• Installed and Maintain ticketing tool (OTRS).
Movik Networks India Pvt, Ltd
Movik’s Content Aware Edge (CAE) product line increases the efficiency and intelligence of mobile
content delivery. Mobile networks powered by Movik’s technology, enable subscribers to have faster
access to video, websites, social media sites, and other Internet-based applications.
Designation : Product Support Engineer. (April 2010 – March 2014)
Duties & Responsibilities:-
• Involved in Performance testing, IOT testing, End to End testing, Functional testing
• Video Streaming testing, Http Caching testing, PDT testing using Http watch tool with IE
and Firefox browsers.
• Maintaining test Lab.
• Monitoring and supporting during trials.
• Involved in reproduce of bugs in Lab.
• Critical inputs provided towards product and process improvement.
• Product deployment for customers around the globe.
• Escalation point for all customer technical issues.
• Manage customer expectations to ensure successful deployments in live networks.
• Played key role in the successful Trials / Project implementation of Tier-1 customers
AT&T, Verizon Wireless, Vodafone-UK and KDDI, Japan.
Environment:-
• Mobile(Android, Symbian), Linux, Web polygraph, Http watch tool, Shell Script,
tcpdump, wireshark, tshark, ethtool, OTRS, Nagios, Zabbix and ConfD CLI.
• Vmware.
• Sun netra 4250, Dell poweredge r300 and ATCA Chassis.

3. M/s. Metro Computers
Meher Computers is a Computer Hardware and Networking Service company where it has different
services like hardware service, AMC, Facility Management, Network Consulting, Planning, Maintenance
and Security planning services.
Designation : Startup Enterpreneur (July 2009 – April 2010)
Duties & Responsibilities:-
• Responsible for preparing proposals, presentations and sales contract.
• Identified sales prospect, makes preliminary contact with customers and introduced the
company's product.
• Handled the tasks of selling computer hardware as well as peripherals.
• Sold various types of brands like IBM, Hewlett Packard, Compaq and assembled PC’s.
• Manage and troubleshoot network and systems related problems.
• System administration, User administration.
• Handled the successful installation of Win 98 /XP/ 2000 OS.
• File / folder security, Backups and recovery.
• Server & client network configuration, network maintenance.
• Installation of Client based software like Office, Tally etc.
• Configuring Outlook and Outlook express clients.
• Customers involved were banks, Large Private Enterprises, Govt offices, Training
Institutions, etc.
Team Lease Services Pvt, Ltd
Microland is India’s first Hybrid IT Infrastructure Services provider and a trusted partner to enterprises
in their IT-as-a-Service journey. Incorporated in 1989 and headquartered in Bangalore, India, Microland
has 2,700+ professionals across its offices in Europe, Middle East, North America and India.
Designation : Associate Engineer (Deputed at Microland Ltd / January 2007 – July 2009)
Duties & Responsibilities:-
• Involved in Incident, problem & change management for different customers.
• Involved in, IT infrastructure management for customers including Microland.
• Microland-RMC is ISO 20000 certified company.
• Working under BS20000 Environment and Managing Infrastructure of customers (India
and US), Windows 2000 and 2003 servers, Patch Management, Monitoring Network
Devices & Servers.
• Monitoring servers using tools like Zabbix & Nagios.
• Level1 trouble shooting of incidents; Escalating & coordinating with onsite team till
resolution.
• Responsible for 24/7 Network Monitoring using various monitoring tools. Monitoring
and managing the customer assets (Devices, Servers, and Services of the servers and
Links) and basic troubleshooting.

4. • Creating knowledge base for root cause analysis, if needed implementing problem
management as well as change management
• Level1 Troubleshooting of VPN issues.
• Presentations and training to the team.
PERSONAL DETAILS
Qualification (B.C.A) - Alagappa University
Date of Birth: 12.12.1982
Nationality: Indian
Gender: Male
Marital status: Married
Passport no L1363991