1. Viktor Kervin
21 E Hoyle St, Norwood, MA 02062
508-901-1777 | kervinv@yahoo.com
Education
Associates Degree - Computer Network Systems, ITT Technical Institute | Norwood, MA.
 Recipient of Student Professional Experience Award for 135 Hours of work in the field
 Recipient of the Highest Honors Award for all 8 quarters, Graduated w/ Highest Honors
Experience
NOC Engineer - iCorps Technologies, Boston MA. | December, 2015–July, 2016
Field HelpDesk calls / work on tickets from a wide variety of clients needing IT support
 Resolved network/software/hardware issues via remote login using TeamViewer
 Create and Manage Active Directory/Office365 User Accounts & Security Groups
 Microsoft Office Suite (Primarily: Outlook, Word, Excel) Troubleshooting
 Firewall, Anti-Virus, Data Backup and Spam Filtering Management
 Worked with IT consultants to coordinate onsite work/escalations
 Created Managed and escalated helpdesk tickets in ConnectWise
 Reset Active Directory and Office365 Passwords
 Mobile Device Troubleshooting & Setup
 Network Troubleshooting
Technician – Boston Productions Inc., Norwood, MA. | May, 2015–August, 2015
Provider of unique, interactive audio visual products for clients nationwide
 Test, troubleshoot, and install hardware including PC’s, laptops, printers, etc.
 Kept track of all AV hardware / updating Inventory spreadsheet
 Perform Quality Assurance testing for proprietary software
 Configure PCs and servers for Windows 7 OS
PC Help Desk – Shield Computer Care, Hanover, MA. | March, 2015 –June, 2015
Managed services provider and retail computer sales and repair
 Configure PC’s to a standard checklist of specifications for optimal performance
 Resolve software / network issues via remote log in using LogMeIn software
 Troubleshoot and repair customer PCs and other related devices
 Creating, updating, and managing tickets for all work completed
 Build/Assemble custom PCs to be sold in store
Skills
 Windows XP/7/8/10
 WindowsServer2008/2012 R2
o Client-Serveradministration
o Active Directory administration
 Anti-VirusTools
 Network&SystemSecurity
 SystemMonitoring(PacketTrap/Ninja)
 Technical Support/CustomerService Tier1
 Troubleshoothardware/software
 Troubleshootnetworkconnectivity
 Ticketingsystemexperience (ConnectWise
 Remote Loginexperience(TeamViewer/Logmein)
 MicrosoftOffice 365 Administration /MicrosoftOffice Suite
ReferencesAvailable UponRequest