Gordon Sargent is a certified technical professional seeking a new position. He has a bachelor's degree in business information systems and certifications in customer service and technical skills. His experience includes technical roles at Travelers Insurance, Medtronic, and Best Buy where he performed tasks like software installation, troubleshooting, customer service, and inventory management using skills in Microsoft Office, networking, security systems, and more.
Certified, customer-focused technical professional with experience in fast-paced work environments. Natural leader with experience creating and implementing improved processes. Organized and self-motivated with excellent communication skills.
Certified, customer-focused technical professional with experience in fast-paced work environments. Natural leader with experience creating and implementing improved processes. Organized and self-motivated with excellent communication skills.
Cv for software,web,it support eng 01.05.2016zishrath
IT Support Engineer with Software & Web Developer
A flexible and professional software Development and web Development graduate with IT Support Engineer overall 4 years’ experience in VB.NET, ASP.NET, C# within web development experience in HTML5, PHP, CSS, including high transactional enterprise e-commerce applications. Expert in full System Development Life Cycle (SDLC).
And also confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems.
Cv for software,web,IT Support,System Engineerzishrath
IT Support Engineer with Software & Web Developer
A flexible and professional software Development and web Development graduate with IT Support Engineer overall 4 years’ experience in VB.NET, ASP.NET, C# within web development experience in HTML5, PHP, CSS, including high transactional enterprise e-commerce applications. Expert in full System Development Life Cycle (SDLC).
And also confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems.
1. GORDON J SARGENT
1620 West Highway 36, Apt 306, Roseville, MN 55113 | (651) 328-4037 | trandg@outlook.com
PROFESSIONAL SUMMARY
Certified, customer-focused technical professional with experience in fast-paced work environments. Natural
leader with experience creating and implementing improved processes. Organized and self-motivated with
excellent communication skills.
EDUCATION AND CERTIFICATIONS
Bachelor of Arts in Business Information Systems 2014
Ashford University, Forbes School of Business
Technology Services Industry Association: Customer Service Certification 2015
Impact Learning Systems International
Reg Unl Power Limited Technician RT687640 2014
State of Minnesota, Department of Labor
TECHNICAL SKILLS
Hardware: Desktops, Laptops, MacBooks, Printers
Software: Microsoft Office Suite, Microsoft Project, Google Chrome, Ab-Initio, Quick View, Microsoft Visio,
MongoDB, Teradata
Operating Systems: MS Windows, MacOS
Networking and Protocols: TCP/IP, Servers, Relays, Switches, HTTP/HTTPS, VPN, Putty, FTP/SFTP
Location Security: S2 Access Control System, Badge Card Readers, Proximity Readers, Electrified Locksets,
Cameras
Professional skills: Technical Troubleshooting, Software Installation, Customer Service, Online Support, Agile and
Kanban Just in time Boards.
PROFESSIONAL EXPERIENCE
Information Technology Intern Jun 2016 – Aug 2016
Travelers Insurance, St. Paul, MN
PROJECT: Metadata Mapping
• Obtained metadata log files from an EME reporting site, created a log file with SQL statements
• Used SQL log files to create tables for use in queries
• Created the deliverables and RD and artifact document
Service Technician Aug 2014 – Jan 2015
Medtronic, Multiple Locations, MN (contract through Tech Systems, Inc.)
• Programmed and serviced S2 Access Control System for door security
• Worked with TCP/IP protocol on internet and VPN
• Serviced and programmed up to 20 networked cameras and encoders; wired relays and switches
• Secured and repaired door security hardware, electrified locksets, badge card readers, 64-bit format readers
and proximity readers
• Researched and resolved problems with access control system, utilizing 4 different troubleshooting
processes; collaborated with programmers and IT staff to troubleshoot issues with security
In-Store Technician Mar 2008 – Aug 2014
Best Buy, Roseville, MN
• Installed and maintained location point-of-sale (POS) systems and other software
• Troubleshot and resolved issues with store network, collaborating with first and second level support teams
• Repaired and maintained display units, reimaged workstations
• Contributed to efforts to streamline process for “ship from store to home” to only 4 steps, improving
efficiency and customer experience, and reducing process time by 10 minutes per transaction
2. • Managed incoming and outgoing inventory and led store merchandising tasks that involved networking
displays.