This candidate has over 10 years of experience in various information technology and customer service roles. They have a wide range of technical skills including hardware and software installation, computer maintenance, network setup, and troubleshooting. They also have strong customer service abilities and are currently pursuing a Bachelor's degree in Information Technology with a focus on Business Systems Analysis.

1. Objective Information Technology Specialist
Skills  Hardware and Software Installation
 Phone technical support experience
 Computer Maintenance and Support
 Network setup and troubleshooting
 Customer Service
 Adept at problem-solving,researching,and resolving issues
 Proficient with multi-tasking
 Business Systems Analysis
 Webpage Design
 Remote Services experience
 Information T echnology
Education University ofPhoenix
June 2014 - Present
 AAIT/ITSAssociateofArts Concentration in Information Technology Information
Technology Support Specialist
 Currently attending University ofPhoenix for BSIT/BSA Bachelor’s Degreein IT
with concentration in Business System Analysis. Graduate summer 2017.
Experience T ranscom NA /T echnical Support Agent
October 2016-1/27/2017
Accepted inbound calls from Exede Satellite Internetcustomers with billing and/or
technical questions. Troubleshoot equipment and Internet issues,answer billing
inquiries, take payments and adjust accounts.
Sutherland Global Virtual Technical Support/ Customer Service Agent
April 2011–March 2012
Accepted inbound calls from AT&Tcustomers to resolveissues with their telephone,
internet and cell phoneservice. Handled troubleshooting ofa variety ofissues and
updated customer accounts accurately.
APX Home Alarm Installation Technician
February 2007–March 2010
Handled phone line seizures, installed alarm panels,handled sensorinstallation on
doors and windows, provided customer service,reviewedpaperwork with new
customers, accepted payment for services rendered,serviced problems with installation,
called office to set up services.
Channel Blend Sales Representative
January 2006- February 2007
Called DISH Network customers to upgrade current services in outbound calling
environment, followedsales script to transfer to verifications staff, led sales by
averaging five to six salesan hour, trained new employees,provided customerservice.
Brandon Osborne
692 Lomax St. Idaho Falls, ID83401
208-360-4435