Currently I am working for Telstra group international as a subject matter expert. For the past years I have trained in Windows and specific application troubleshooting for Telstra and ESI - Medco corporate user's. Troubleshooting IT related issues for both companies. Experience supporting RSA, remote VPN issues, application support, Sharepoint, Exchange servers, MS applications and Mobile device management for corporate end users.

1. Leo Dominic S. Tizon
08 July 1980
4/2 Outhwaite Lane, Grafton
Auckland, New Zealand 1023
Mobile phone number: 0221887584
macrossvf21@gmail.com
WORK EXPERIENCE
Position: IT Service Desk Engineer / Network Administrator / – Subject Matter Expert
TELSTRA Corporate group
Northgate, Alabang
May 2013 – Present
 Provide Technical Support to Customers on 24 / 7 availability
 Handle Customer Technical issues ranging from Simple PC Related problems to
Application
 Ticket all types of issues using Service Now tool, and escalate all system
problems under Telstra international domain.
 Provide Remedy to Toolset globally; check and investigate incident tickets for
end user’s concern; troubleshoot concerns under Telstra Australia domain.
 Handle Incident Management and Problem Management Tools.
 Manage Specialists ensuring equal distribution of tickets and responsibilities
 Administer ( Point Of Contact ) Mobile Device Management to all users and
employees.
 Formulate / plan / execute end to end process for user guides.
 Test and analyse new process ( UAT ) and recommend improvement of process
management tools if needed.
Position: IT Service Desk / DesktopSupport Engineer - Escalation (Tier 1, 2)
Medco – ESI
Northgate, Alabang
January 2012 – May 2013
Handled members and end users concerns regarding corporate application, member
identification and business sales inquiries. In charge of Technical Support, escalation,
sales concerns, and assistance to users of Medco – ESI Corporate, Agents and
Members across all regions. Other communication programs handled:
 WEBEX Processing and troubleshooting.
 Experience in use, assistance and troubleshooting in VOIP, Cisco, Microsoft
Office XP
 Windows 7, Vista and XP desktop administration
 MS Active directory, VDI, and Citrix assistance.

2.  Exchange 2003 or 2007 server monitoring
 LAN/WAN/WLAN administration / Monitoring
 Windows 2008 server administration
Position: OIC Floor Walker ( Supervisory Position ) / IT Technical Support Specialist
TELETECH USA
November 2005 - 2007
Received inbound calls for ACCENTURE account for AT&T; received supervisory calls
from clients with problems regarding internet connection; lead Customer Services
Relations for AT&T sales and after sales report.
Position: Lead Agent (Supervisory Sales)
TELEPERFORMANCE USA
May 2004 – November 2005
Received Inbound and outbound accounts for Chase Manhattan Bank and Sprint
accounts; worked as a Customer Service Rep for 4 months before becoming a
floorwalker for Sprint.
Other Skills and Certifications
 Computer Literate: Microsoft Word, Microsoft Power Point
 Citrix based management skills
 Certified MCSA windows server 2012
 Certified in Web developer applications.
 HTML5, CSS, Java Script, ITIL
 My SQL, Word Press
 Mobile Device Management, Teradata Application
 RSA Connectivity Tool
 Certified Microsoft Application User
 Knowledge in VPN connectivity concerns
 Remedy escalation application skills
 Proficient in spoken and written English and Filipino
 Computer hardware troubleshooting skills
 Networking troubleshooting skills
 Customer relations
 Sales report analysis
 Leadership in team orientation
 Driving

3. EDUCATIONAL BACKGROUND
2007-2010 Olivarez College
Dr A. Santos Avenue, Paranaque City
Bachelor of Science in Nursing
1998-2003 University of Perpetual Help Rizal
Las Pinas City
Bachelor of Science in Mechanical Engineering
CHARACTER REFERENCES
Philip Michael Hawkins
IT Service Delivery – Manager
Telstra International Group
Hong Kong
+852 2531 0727
Robert Arellano
Section Manager - MEP
BECA – New Zealand
Thailand
Tel No. +66 80 4590110
Anthony Chua
Operations Manager
Hibu Philippines
Taguig City
Tel No. +63917 871 5750