Creative thinking is a critical skill required by all people within their roles at work. It is often done by trial and error – the thinker creates an idea and determines if it will work. Not only is trial and error limited by personal knowledge, thinking is also constrained by a “stuckness” in how things are and how they should be. Outcomes from Thinking Differently – Enabling Innovation Understanding and various uses of Nine Windows, a TRIZ inventive problem solving tool. Use of Nine Windows to break “stuckness” in thinking and view solutions from a systemic level. www.create-learning.com