Digital Transformation in the PLM domain - distrib.pdf
How Teams Work When Team Members get Difficult
1. Helping Teams Work 6 of 12
When Team Members
get Difficult
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2. Hello – I’m Mike Cardus of
Create-Learning Team
Building & Leadership. An
expert in creating &
sustaining high
performance teams.
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3. Do’s and Don’ts For Dealing With Resistance To Your Project
Identifying Reasons People May Resist Your Project
Recognizing Resistance To Your Project
Is Your Data Persuasive?
Influence Strategies
Dealing With Team Problems
Dealing With Difficult Team Members
Handling Team Conflict Through Compromising vs. Consensus-Seeking
Conflict Management Approaches
Making Team Decision Through Consensus
Running the Team Meeting
Team Leaders’ Biggest Team Meeting Mistake
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5. How to Deal With Difficult
Project Team Members
Even on teams that are performing well, one or more members
may become disruptive to the team’s progress…or just make
being on the team an unpleasant experience.
As team leaders and team members having some techniques
and preparation of how to create a system that will ameliorate
this will place the team back on the path toward success, while
the team member feels respected and part of the team.
This is assuming you have
1. Reviewed the 7 Steps to High Performance Teams
2. Supplied the necessary meeting agenda, done all you can
to facilitate resolution, AND that as a Team-Leader you
have the competence and ability to handle the complexity
of this team project.
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6. Who is accountable for the work (task to be completed) ?
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7. In work it is the manager; who has
control of the system.
People are spontaneously energetic with respect to things that
interest them, that are relevant to them completing great work
that is of value.
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8. What to DO
1. Return back to the Goal, Roles, and
procedures and ensure they are
understand, clear and distinct.
2. Return to videos the 7 Steps to High
Performance Teams ensure that you
have completed those steps.
3. Look for cooperation and the positive
side of the behavior and build on that;
4. Try the suggested ideas for
ameliorating the negative sides of the
behavior;
5. Treat the person as a competent adult
due your full respect and attention.
6. When you need to do something about
the behavior during the team meeting,
refer to the Model for Dealing with
Disruptive Behavior during the
Team Meeting for how best to
proceed
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9. 12 Types of Difficult Team Members
o The Veteran
o The Perfectionist
o The Pain in the Neck
o The Rambler
o The Legalist
o The Mediator
o The Power Monger
o The Silent Type
o The Disengaged Member
o The Raging Bull
o The Not-Enough-Time Member
o The Big Kahuna
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10. Read about the
12 types in the
supplemental
materials for
video 6…
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11. Dealing With Disruptive Behavior During the Team Meeting
Start with the techniques at the top of the list – These are less
confrontational. Work your way down the list as needed.
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14. Do’s and Don’ts For Dealing With Resistance To Your Project
Identifying Reasons People May Resist Your Project
Recognizing Resistance To Your Project
Is Your Data Persuasive?
Influence Strategies
Dealing With Project Team Problems
Dealing With Difficult Team Members
Handling Team Conflict Through Compromising vs. Consensus-Seeking
Conflict Management Approaches
Making Project Team Decision Through Consensus
Running the Project Team Meeting
Project Managers’ Biggest Team Meeting Mistakes
www.create-learning.com
15. Helping Teams Work 6 of 12
When Team Members
get Difficult
www.create-learning.com
