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Transform Organizations by Surfing on a State of Continuous Flow

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Reaching State of Flow for a person means to be completely engaged, involved in nurturing each own talents and intrinsic motivations, while being hyper-productive. What if we could reach State of Flow at Scale while facilitating Agile Transformations?

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Transform Organizations by Surfing on a State of Continuous Flow

  1. 1. TRANSFORM ORGANIZATIONS BY SURFING ON A STATE OF CONTINUOUS FLOW (a Personal Journey) #agileoday2018 @AgileTriathlete EMILIANO SOLDI 2018 JUNE 18TH PIAZZALE TECCHIO – UNIVERSITÀ FEDERICO II #FlowAtScale
  2. 2. F R O C C SCRUM VALUES O C U S E S P E C T P E N N E S S O U R A G E O M M I T M E N T
  3. 3. “A state in which people are so involved in an activity that nothing else seems to matter; the experience is so enjoyable that people will continue to do it even at great cost, for the sheer sake of doing it.” STATE OF FLOW He is born 29 September 1934 and is a Hungarian-American psychologist. Distinguished Professor of Psychology and Management at Claremont Graduate University. Former head of the department of psychology at the University of Chicago and of the department of sociology and anthropology at Lake Forest College. Csikszentmihalyi is noted for his work in the study of happiness and creativity. He is best known as the architect of the notion of flow (a highly focused mental state) and for his years of research and writing on the topic. Mihaly Csikszentmihalyi (Me High Chick Sent Me High)
  4. 4. STATE OF FLOW You feel like it could go on and on. It’s like you don’t have to think, everything goes automatic, almost without thinking. It’s like you are on automatic pilot, no thoughts. Everything flows, naturally. Nothing else matters. Intense concentration. No attention for problems or anything else. Lose yourself, time gets distorted. Time Flies. Self Vanishes. Performance Skyrockets.
  5. 5. BRUCE LEE REACHING STATE OF FLOW WHILE PLAYING PING PONG
  6. 6. People that are in flow are 200 to 250 percent more productive http://www.flowgenomeproject.com/ 10,000 hours of "deliberate practice" are needed to become world-class in any field. Malcolm Gladwell Learning by being in Flow, helps you Cut in a Half that Time LEARNING/PERFORMANCE ACCELERATOR
  7. 7. When what you must do, exceeds your capabilities, the result is anxiety. Well, actually flow happens only when skills and challenges levels exceed the average zone STATE OF FLOW - DYNAMICS When what you must do, falls short of your capabilities, the result is boredom. But when the match is just right, you could enter the State of Flow and the results can be glorious. X
  8. 8. 1. Knowing where to go (Vision) PRE-CONDITIONS FOR A PERSON, TO REACH STATE OF FLOW 2. Knowing what to do (Mission) 3. Knowing how to do it (Skills) 4. Knowing how you are doing (Feedback) 5. High Degree of Focus 6. Challenges vs Skills Balancing 7. Activities are intrinsically rewarding
  9. 9. Can we Reach Flow@Scale? What systemic and self-sustaining behaviors, are needed to be put in place to let our transformation literally “flow”?
  10. 10. AIMING TO REACH A CASCADING EFFECT FOR FLOW AND CHANGE
  11. 11. Enjoyment Concentration Motivation High Engagement Intrinsic Motivations SO LET’S FLOW! Balancing Resilience
  12. 12. State of Flow Radar Frequently assess initiatives and areas of the organization that are going through the transformation, by using the State of Flow Radar. People engagement and enjoyment are at high levels and performance increases. Increase Challenge Steadily, Give Autonomy. FLOW Skills are high while challanges are low. It’s ok to remain here after an intense period, but for a short time. Increase Challenges. CONTROL Challenges are a bit higher than skills. People are experiencing too much excitement, sometimes are in a hurry. Give Coaching. Reduce Pressure. AROUSAL Challenges are too high. People is experiencing high stress and risk burn-out. Shield Teams. Shrink the Challenges. Give Coaching. Deliver Training. ANXIETY People are disengaged and there’s a low level of challenges. Increase Challenges Incrementally. Give Coaching. RELAXATION Bring your people here! Create Urgency. Draft a Vision. Create Momentum. Deliver Training. GO!
  13. 13. BUILD THE FOUNDATIONS FOR FLOW
  14. 14. ”Only three things happen naturally in organizations: Friction, Confusion, and Underperformance. Everything else requires Leadership.” Peter Drucker
  15. 15. FIND THE BRIGHT SPOTS Investigate what’s already working and in line with the transformation (approaches, behaviors, etc.). PICK THE INGREDIENTS!
  16. 16. DECENTRALIZE AND EMPOWER DECENTRALIZE control and EMPOWER people to make urgent decisions where firsthand, local information, is.
  17. 17. 17 FOSTER UNSCRIPTED COLLABORATION Create conditions to give your people the AUTONOMY they need to face complexity, while remaining accountable for their work. MASTERY is the pursuit of excellence. We develop self-esteem through Mastery. Mastery leads to Flow. Do not confine mastery in CoEs. It is natural for humans to seek out PURPOSE. The more the people buy into the larger organization purpose, the greater the results.
  18. 18. BUILD YOU TRIBE Look for people in your organizations who are passionate for the Transformation, eager to learn and change the Status quo. Make them your Allies.
  19. 19. VISION FOR CHANGE .”If you are working on something exciting that you really care about, you don’t have to be pushed. The vision pulls you.” Steve Jobs A vision for the Transformation is highly recommended and will serve as the North star. It gives confidence to the people involved; it helps to know what is good and what is not. It’s a must have to reach Flow@Scale.
  20. 20. Executive Team Sr. Mngmt. Team Product Teams Delivery Teams Systematically cascading the vision from the upper towards the lower levels, assures alignment. Leadership of each team is required to prioritize and hone the Vision down to the -one- most important thing on which to focus. CONNECTING VISIONS
  21. 21. FLOW TRIGGERS
  22. 22. “…reducing batch size is the single most cost-effective way to reduce queues. Smaller batches do this by reducing unnecessary variability in flow. … and small batch sizes accelerate feedback.” Donald Reinertsen Conveying information is a key batch of work (handoff). Proximity (co-location) enables Flow. SURFING ON SMALL BATCHES Large batch sizes increase variability and queues length. It disrupts Flow.
  23. 23. DRIVE THE FLOW Bring coaches on-board. Build your coaches from within. They have to let the Flow boom.
  24. 24. CHAMPIONS Run after the emerging positive signals. Look for their consistency and intentionality. Identify who did it, or enabled others to do that. Make them Champions of other initiatives.
  25. 25. Encourage, when possibile, overlapping in communities, sharing knowledge and experiences LIFT-OFF THE COMMUNITIES OF PRACTICE Facilitate the emersion of talented and passionate people, in the hope they could emerge and facilitate the CoP A community of practice (CoP) is a group of people who share a craft or an interest. It is through the process of sharing with the group that members learn from each other, and have an opportunity to develop personally and professionally. Support people who are motivated and engaged to spread it across CoPs
  26. 26. SUSTAIN FLOW
  27. 27. “Rowers have a word for this frictionless state: Swing. Trying too hard sabotages boat speed. Trying becomes striving and striving, undoes itself. Swing is a state of arrival.“ Craig Lambert
  28. 28. Agile organizations optimize its employee roles focusing them on Agile Values, Principles and Business value creation. Bring them closer to Customer. Shape their responsibilities more towards deliverying value through Agile activities. EVOLVING ROLES
  29. 29. We are uncovering better ways of developing an engaging workplace culture by doing it and helping others do it. Through this work we have come to value: Collaborative networks over hierarchical structures Transparency over secrecy Adaptability over prescriptiveness Inspiration and engagement over management and retention Intrinsic motivation over extrinsic rewards Ambition over obligation That is, while there is value in the items on the right, we value the items on the left more. MANIFESTO FOR AGILE HR DEVELOPMENT
  30. 30. A culture of FEAR is an absolute blocker to flow. If fear is resident in your team, retrospect on how to remove it. If fear arrives from leadership above you, shield your team, inspect the whys, engage and try to solve. If fear lives in the culture (and you have enough influence), start working now; It’s a long journey, my friend. FLOW@SCALE NEEDS TRUST@SCALE
  31. 31. Humans primarily understand gradual or linear trends. Today’s technological advances, are amplifying complexity through combinatorial and recursive effects. Result is more and more uncertainty and ambiguity. Keep the flow means to “ride” the Transformation, dancing with it. That’s a key competence to be successful. 31 RIDING THE UNCERTAINTY
  32. 32. 32 Be a visionary (and a bit naïve) when it’s time to figure out a new future Be a bit of an engineer when it’s time to design the transformation Be a bit of a child during the journey to amplify the enjoyment Be yourself when it’s time to make it happens JUST FLOWhttps://it.linkedin.com/in/emilianosoldi Emiliano Soldi @AgileTriathlete Thank you!

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