The document discusses emotional intelligence, which involves recognizing and managing emotions, motivating oneself, restraining impulses, and relating interpersonally. It describes research showing emotional intelligence is twice as important as cognitive abilities for success and leadership. The key aspects of emotional intelligence are self-awareness, self-management, social awareness, and relationship management.

1. Emotional Intelligence
Andy Novinska, LCPC, CADC

2. Emotional Intelligence
Dr. Daniel Goleman, Ph.D.
 Mainstream with the 1995 book, Emotional
Intelligence
 The New York Times bestseller list for 1.5 years
 More than 5,000,000 copies in print worldwide
in 30 languages
Fundamental Premise of Emotional Intelligence
Success requires the effectual awareness, control
and management of emotions

3. Working Definition
Emotional Intelligence: A form of intelligence
relating to the emotional side of life and the
ability to:
 Recognize and Manage Emotions
 Motivate Yourself
 Restrain Impulses
 Relate Interpersonally

4. The Research
Dr. Daniel Goleman, Ph.D.
 In every field, your EQ (emotional quotient) is
twice as important as your cognitive abilities
 Approximately 90% of leading others
effectively comes from EQ
 Social and Emotional Learning (SEL)
 Improves self-awareness & confidence
 Helps manage disturbing emotions and
impulses
 Increases empathy
 Improves academic achievement

5. Two Categories; Five Major
Dimensions
Personal Competence
 Self Awareness
 Self Management
 Motivation
Social Competence
 Empathy
 Social Skills

6. Personal Competence
Self Awareness
 Emotional Awareness: Recognizing one's
emotions and their effect
 Accurate Self-assessment: Knowing one's
strengths and limitations
 Self-confidence: Sensing one's self-worth
and capabilities (without being grandiose
or arrogant)

7. Personal Competence
Self Management
 Self-control: Keeping disruptive emotions and
impulses in check
 Trustworthiness: Maintaining standards of honesty
and integrity
 Conscientiousness: Taking responsibility for one’s
performance
 Adaptability: Flexibility in handling change
 Innovation: Being comfortable with novel/new
ideas approaches and information

8. Personal Competence
Motivation
 Achievement Drive: Striving to improve or meet
a standard of excellence
 Commitment: Aligning with the goals of the
group or organization
 Initiative: Readiness to act on opportunities
 Optimism: Persistence in pursuing goals despite
obstacles and setbacks

9. Social Competence
Empathy
 Understanding Others: Sensing others' feelings
and perspectives, taking an active interest in
their concerns
 Developing Others: Sensing others
developmental needs and bolstering their
abilities
 Service Orientation:
Anticipating, recognizing, and meeting
customers' needs
 Leveraging Diversity: Cultivating opportunities
through different kinds of people
 Political Awareness: Reading a group's
emotional currents and power relationships

10. How to Increase Your EQ
 Discover your EQ by conducting a "personal inventory”
 Don’t:
 judge others (or yourself) harshly
 expect perfection in others (or yourself)
 Acknowledge your successes as well as your mistakes
 Listen (really listen) to others (and to yourself)
 Understand your environments (work vs. home) and the
roles you play (boss vs. partner)
 Practice being observant, reflective & patient
(mindfulness meditation)
 Engage in therapy
 Explore new cultures, ideas & concepts

11. Resources
 Emotional Intelligence: 10th Anniversary Edition;
Why It Can Matter More Than IQ (2006), Goleman
 Primal Leadership: Learning to Lead with Emotional
Intelligence (2004), Goleman, Boyatzis & McKee
 UCLA Mindful Awareness Research Center
 What is your emotional IQ? @ Queendom.com
 Talentsmart - About Emotional Intelligence