This document discusses ways to improve emotional intelligence. It defines emotional intelligence as the ability to recognize and manage one's own emotions and the emotions of others. It describes four key skills of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. It recommends increasing emotional intelligence through practices like self-reflection, stress management, building relationships, and focusing on hope, love and forgiveness in interactions with others.

1. APPRENDRE À MIEUX GERER SES EMOTIONS CONTENU: 1. LES EMOTIONS 2. L’INTELLIGENCE EMOTIONNELLE 3. LE CERVEAU 4. LE CONTROLE DE SON IMPULSIVITE 5. LA CHAINE EMOTIVO-RATIONNEL 6. LE STRESS 7. EVALUATION / EXAMEN.

2. Emotional Intelligence (EQ)

3. Emotional Intelligence

4. Definition of Emotional intelligence The Common Definition of Emotional Intelligence is use by Goleman, BarOn, Meyer, Salovey and Caruso to define the concept of emotional intelligence Emotional intelligence is the innate potential to feel, use, communicate, recognize, remember, learn, manage and understand emotions.

5. Emotional Intelligence Leadership development is primarily a function of emotional development

6. An emotionally intelligent leader is one who can persuade others to do the same thing and to make them feel good about it and want to wake up in the morning and keep doing it. Emotional Intelligence

7. Emotional Intelligence Feelings are indispensable for rational decision making. Feelings are like a compass, they guide us in the right direction.

8. Motivation = 20 % du Raisonnement analytique (Intelligence ‘classique ’) + 80 % de l’Intelligence émotionnelle Emotional Intelligence

9. The capacity for recognizing our own feelings and those of others. The ability to identify emotion in one‘s physical states, feelings and thoughts. What is Emotional Intelligence ? John Mayer & Peter Salovey

10. Why For motivating ourselves and for managing emotions well in ourselves and others Emotional Intelligence

11. the ability to acquire and apply knowledge from your emotions and the emotions of others skill to use your emotions to help you make choices effective control over yourself and your impact on others. Why Emotional Intelligence

12. Intelligence Quotient ( IQ ) Based on cognitive abilities verbal perceptual analytical

13. Emotional Intelligence ( EQ ) Based on emotional abilities Signals internal external Emotions governed the relationship changed

14. A major difference EQ has more upside potential than IQ EQ helps people work with others. EQ can help people overcome their frustrations and get along with others EQ skills can be learned: Skills needed: self-awareness & self-control IQ / EQ

15. Emotional Intelligence (EQ)

16. Self-Awareness Self-Management Social Awareness Relationship Management Emotional Intelligence Competencies

17. Self-Awareness Knowing one’s internal states, preferences, values, needs, resources and intuitions Emotional Self-Awareness Self-Esteem Self-Confidence Values Needs

18. Knowing one’s internal states Emotional Self-Awareness – Recognize your own inner signals, note how decisions and values match Accurate Self-Assessment – Know your real limits and strengths, be graceful in learning, know when to ask for help Realistic Self-Confidence – Be willing and able to play to your strengths, admit you have them!

19. Self-Management Managing one’s internal state & impulses. Emotional Self-Control Transparency Optimism Adaptability Innovation Achievement

20. Emotional Self-Control – Manage our own disturbing emotions, stay calm and clear-headed Transparency – Live our values & admit mistakes. Optimism – Expect the best of everyone. Adaptability – Flexible, fluid, comfortable with ambiguity Innovation – Seize opportunities, or create them Achievement – Continually learning – and teaching– ways to do things better Managing one’s internal states & impulses.

21. Social Awareness Awareness of other’s feelings & needs. Empathy Organizational Awareness Service Orientation

22. Awareness of other’s feelings & needs. Empathy – Listen to other’s perspectives Organizational Awareness – know the values and unspoken rules Service Orientation – be available to people, serve and receive excellent service

23. Relationship Management Inspirational Influence Developing Others Conflict Management Building Bonds Teamwork & Collaboration

24. Awareness of one’s effect on others. Ability to work effectively and efficiently with others Inspirational – Embody what you ask of others Influence – Be persuasive and engaging Developing Others – Cultivate people’s abilities Conflict Management – acknowledge and redirect Building Bonds – Cultivate relationships Teamwork & Collaboration – Be a model of respect, helpfulness and cooperation

25. How can we use Emotional Intelligence Concepts in a Leadership Context??? EI is our ability to acquire and apply knowledge from our emotions and the emotions of others in order to solve problems, and live a more successful, fulfilling life.

26. Emotional Intelligence A Leader’s Primer

27. Emotional Intelligence Competencies Intra-personal (invisible to others and occur inside of us) Emotional Self-Awareness Emotional Self-Regulation Emotional Self-Motivation Inter personal Empathy Nurturing Relationships

28. Enhance your career and success potential Improve your personal productivity Increase your Motivation & Satisfaction Work easily with your family & team members Improve life balance so we can enjoy our personal life. Why Emotional Intelligence?

29. Mental Clarity Higher Productivity Developing Talent Inspire People Less Chaos Take decisions Rely on more people Accountable Lead organizational change Inspiring and energizing Team members changing Optimism leads to persistence Can stay mentally focused To work smoothly with people Why Emotional Intelligence? Behavior Influence attitudes Influence performance Influence satisfaction A ccountable positive environment Eliminate roadblocks Organizations can cause a lot of frustration, anxiety, suspicion, and resentment Teams may Collapse Team members changing Strong positive relationships Eliminate vicious negative emotional cycle

30. Why Emotional Intelligence? Volume of work, New requirements, New policies and procedures We are worried, confused, fearful, even guilty Depressive state, Health, attitude, and morale suffer Pressure to do more, work long hard hours Interact with people of different functions, To do tasks, they would like to avoid Communication hampered, mistakes & errors made, creativity blocked Deal with nervous, mad, disgusted and angry , frustrated people verbally abused

34. Emotional Bank Account

35. Emotional Bank Account WITHDRAWALS Angry words Unforgiving Cruel joke Ignoring Excluding DEPOSITS Understanding Apology Attention to little things Keeping commitments Consideration

36. PHYSICAL SPIRITUAL EMOTIONAL / SOCIAL MENTAL

37. Recharge Your Batteries Physical Exercise, nutrition, stress management Emotional – Social Relationships, service, empathy, security Mental Reading, planning, visualizing, writing Spiritual Values, commitment, study, meditation

38. Everyday of Your Life Be the person you want to be! Make someone happy!

40. Increase our Emotional Intelligence

41. People take action (mostly) based on one of three emotions: Fear Hope Love

42. time A journey of a thousand miles must begin with a single step. Lao-Tzu

43. Emotional Intelligence 5 Ways to Increase our Emotional Intelligence

44. Five Ways to Increase our Emotional Intelligence

45. I love you

46. I am sorry

47. Please forgive me

48. I was wrong

49. Thank you

50. How Do You Feel?