a presentation on emotional intelligence

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EMOTIONAL
INTELLIGENCE

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Emotional Intelligence is a type of
social intelligence that involves the
ability to monitor one’s own
intelligence related to emotions and
also respect other people’s
emotions and use this information
to guide one’s thinking and action.

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What is an Emotion?
A moving of the mind or soul;
Excitement of the feelings,
Pleasing or painful;
Disturbance or agitation of mind caused by a
specific exciting cause and manifested by
some sensible effect on the body.

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Emotional Intelligence is a
combination of INTER
PERSONAL and INTRA
PERSONAL
INTELLIGENCE.

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Types
of
EmotionS

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Happiness
• Happiness is a positive emotion. It is an expression of
pleasure, contentment, good-luck or good fortune.

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
Increases blood pressure

Increases heart rate

Changes breathing

Reduces levels of certain neuro
chemicals

Provides a boost to the immune
system

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Surprise
• An expression used when something
unexpected or sudden occurs.
POSITIVE

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
lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning
across the forehead

dropped jaw, with mouth open

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Disgust

Disgust is a strong feeling of
dislike. Negative

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
wrinkle your nose up

raise your cheeks

raise your upper lip

lower your brow

form lines below your
lower eyelid

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Fear
• A feeling that something dreadful or
dangerous is about to happen.
Negative

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
eyebrows become drawn and
raised

lips slightly drawn back
with an opened mouth

upper eyelids show

wrinkles in the middle of
their forehead

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Anger

Anger is a strong feeling of
annoyance and displeasure. Negative

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• the brows become drawn together
and lower
• their lips will become set in a
squarish shape, and pressed
together firmly
• their eyes will become bulgy
• their nostrils will flare

their upper and lower eyelids will
tense

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Sadness
• The state of being sad, unhappy,
sorrowful, or mournful. Negative

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
The corners of the lips droop,
the bottom lip may tremble.

The inner corners of the eyebrows
are drawn upwards.

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Elements of
Emotional
Intelligence

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PERSONAL COMPETENCIES
SELF-AWARENESS
MANAGING EMOTIONS
SELF-MOTIVATION
EMPATHY
HANDLING and BUILDING
RELATIONSHIPS

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1. SELF-AWARENESS
Knowing one's internal
states, preferences,
resources, and
intuitions.

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•High self-awareness refers to having
an accurate understanding of how
you behave, how other people
perceive you, recognizing how you
respond to others, being sensitive to
your attitudes, feelings, emotions,
intents and general communication
style at any given moment and being
able to accurately disclose this
awareness to others.

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• SKILL INDICATORS
· Know when you are thinking
negatively
· Know when your self-talk is
helpful
· Know when you are becoming
angry
· Know how you are interpreting
events
· Know what senses you are
currently using

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•Know how to communicate
accurately what you
experience
· Know the moments your
mood shifts
· Know when you are
becoming defensive
· Know the impact your
behavior has on others

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• SKILLS ASSESSMENT
· Do you recognize your
feelings and emotions as they
happen?
· Are you aware of how others
perceive you?
· How do you act when you
are defensive?
· Are you aware of how you
speak to yourself?

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• MANAGING EMOTIONS
The capacity to soothe
oneself, to shake off rampant
anxiety, gloom, despair, or
irritability. The ability to be
able to keep an emotional
perspective.

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• SKILL INDICATORS
· Able to identify shifts in
physiological arousal
· Be able to relax in pressure
situations
· Act productively in anxiety-
arousing situations
· Calm oneself quickly when angry
· Associate different physiological
cues with different emotional states

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· Use self-talk to affect
emotional states
· Communicate feelings
effectively
· Reflect on negative feelings
without being distressed
· Stay calm when you are the
target of anger from others

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• SKILLS ASSESSMENT
· Do you use anger
productively?
· Can you manage your
anxiety in times of change?
· Can you put yourself in a
good mood?

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• MOTIVATION
Be able to channel emotions to
achieve a goal; to postpone
immediate gratification for
future gratification; to be
productive in low interest, low
enjoyment activities; to persist in
the face of frustration and
generate initiative without
external pressure.

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•SKILL INDICATORS
· Able to "gear up" at
will
· Able to regroup
quickly after a setback
· Able to complete long-
term tasks in designated
time frames

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· Able to produce high energy
in the context of low-
enjoyment work
· Able to change and stop
ineffective habits
· Able to develop new and
productive patterns of
behavior
· Able to follow through
words with actions

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•SKILLS ASSESSMENT
· Are you persistent?
· Do setbacks set you
back?
· Can you psyche
yourself up?

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• EMPATHY
The ability to exchange
information on a meaningful
level. Adept in skills necessary
for organizing groups and
building teams, negotiating
solutions, mediating conflict
among others, building
consensus, and making personal
connections.

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• SKILL INDICATORS
· Work out conflicts
· Build consensus
· Mediate conflict between
others
· Exhibit effective
interpersonal
communication skills

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· Articulate the thoughts of a
group
· Able to influence others,
directly or indirectly
· Build trust
· Build support teams
· Make others feel good
· Sought out by others for
advice and support

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• SKILLS ASSESSMENT
· Is it easy for you to
resolve conflict?
· How well do you give
criticism?
· Are you a good listener?
· Do you frequently praise
people?

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• Handling and Building
Relationships
Being aware of other people's
feelings and emotions; being able
to listen to their feelings; being
able to help others deal with their
feelings and emotions inproductive
ways and assist them in increasing
their awareness about their own
impact on others.

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• SKILLS INDICATORS
· Able to accurately reflect back
to others the feelings they are
experiencing
· Stay calm in the presence of
others' distressful emotions
· Recognize when others are
distressed
· Able to help others manage
their emotions

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· Be perceived by others as being
empathic
· Able to engage in intimate
conversations with others
· Able to manage group
emotions
· Detect incongruence between
others' emotions and their
behavior

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• SKILL ASSESSMENT
· Are you skillful in managing
the emotions of others?
· How do you know when your
boss is angry, sad, anxious?
· Can you manage an angry
group?
· Are you comfortable with your
feelings?

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•BECOMING
EMOTIONALLY
INTELLIGENT

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Let me manage my
EMOTIONS and not
Let my EMOTIONS
manage ME!!!!!!!

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Becoming
EMOTIONALLY
INTELLIGENT is a
journey, which starts and
ends with SELF or
INDIVIDUAL.

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Some suggestions
to help you start
on this
journey…….

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1.Understand how you feel and be
kind to your feelings. Recognize
your feelings for what these are.
ALL FEELINGS ARE LIKE TOOLS
IN YOUR HANDS TO PRODUCE
A MONUMENT CALLED LIFE.

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2.Don’t Blame
STOP BLAMING.
TAKE CHARGE.
ACT MATURELY.

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3. Set goals and use positive emotions to
guide yourself.
SET GOALS.
DECIDE WHICH EMOTION IS BEST
SUITED TO ACHIEVE A DESIRED
RESULT.

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BLOCKS TO
EMOTIONAL
INTELLIGENCE

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BLOCKS
PREJUDICE
LOW
SELF-ESTEEM
OVER
SENTIMENTAL
BEHAVIOUR

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1.PREJUDICE
All prejudice, narrow-
mindedness, favouritism,
intolerance, block our ability
to understand our emotions as
well as the emotions of others.
Put a STOP to prejudice and a
GO to tolerance and progress.

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2. LOW SELF-ESTEEM
A little black boy in an all white
class in the days of discrimination
stood up and said…”GOD
DIDN’T MAKE JUNK”.
Yes! All of us are unique uncut
sparkling diamonds and we must
believe in ourselves and in the
beauty of life.

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3. OVER SENTIMENTAL
BEHAVIOUR
Sentiments have an important role
in human relationships, but,
when allowed to run wild, these
damages the relationships.
GROW UP!
USE YOUR SENTIMENTS
WISELY……..

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HARMONY

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Life is nature and nature is
harmony.
Learn to look at the brighter
side of things and show this to
people around you.

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Emotional Intelligence
Emotional Intelligence is,
• the ability of an
individual to deal
successfully with other
people,
• to manage one’s self,
• motivate other people,
• understand one's own
feelings and
• appropriately respond to
the everyday
environment

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BECOME THE KIND OF PERSON
WHO SPREADS SUNSHINE AND
BRIGHTNESS, WHERE EVER THE
PERSON GOES and not when ever
the person goes.

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•"In the last decade or so, science
has discovered a tremendous
amount about the role emotions
play in our lives. Researchers
have found that even more than
IQ, your emotional awareness
and abilities to handle feelings
will determine your success and
happiness in all walks of life,
including family relationships."

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• "People high in emotional
intelligence are expected to
progress more quickly
through the abilities
designated and to master
more of them."

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Good luck