1. Emily Manuel
160 Mildred Lane, Chicago Heights, IL 60411 | (708) 382-0229 mobile | bellaanne2@gmail.com
EDUCATION: University of Phoenix
Bachelors of Business with a concentration in Accounting
Degree: Completed July 2016
SKILLS: Customer Service, Microsoft Word, Microsoft Excel (basic), Microsoft PowerPoint
EXPERIENCE PROFILE:
2015 – 2016 CILANTRO, EGG AND I, and SCREMENTI, Chicago Heights/Homewood/Steger, IL
Server, September 2015- Present
 Superior salesmanship skills, consistently outperforming peers
 Memorize restaurant’s menu and perfected menu presentation skills, providing customers a holistic
understanding of restaurant offerings, allowing a strong ability to upsell
 Proficient with Silverware POS used to input guests orders
 Strong understanding and execution of restaurants methodologies and practices
 Excellent use of time management
2015 - 2015 DEVRY UNIVERSITY, Chicago, IL
Admissions Advisor, March 2015 – September 2015
 Interviewed students’ to evaluate their needs,interests and qualifications to align them with the correct
program
 Assisted prospective students through registration process which included assisting students with
requesting transcripts, setting students up for testing
 Set proper expectations to help student register for classes
 Help student’s pick out their first semester of classes
 Assisted student with logging into classes during their first week
 Presented information in a factual and ethical manner regarding school programs and tuition
 Worked with departments outside of admissions to ensure good customer service to the student
 Built trusting relationship with the students throughout the admissions process
 Consistently built rapport with the student through the admissions and registration process
2008 - 2013 VISIONWORKS, INC., Tinley Park, IL
Third Key (Assistant Manager), September 2008 – March 2013
 Ensured daily opening and closing procedures were completed correctly
 Trained employees in everyday process of being an eyewear specialist, as well as the company
policies and work routines through coaching and role play
 Effectively and skillfully operated POS system
 Greeted customers entering and leaving the store
 Consistently scored 95% or above on CSAT (customer satisfaction surveys)
 Received award for being number one and number two sales associate out of over 2200
companywide employees
 Handled the transaction of funds between the customers and the company
 Provided great customer service by being friendly and open to customers’ questions and concerns
 Was responsible for organization and replenishment of store merchandise
 Resolved customer issues and complaints resulting in customer satisfaction
 Was knowledgeable on Company products and promotions answering any uncertainties employees
or customers had
 Ensured timely and proper care of customers

2.  Maintained Company Recognition Board
 Ensured reports were up to date and correct
 Balanced safe at opening and closing of the store