1. SHEENA RENE GRAY
Veteran Spouse
Portsmouth, VA 23703
Cellular: 757.537.2082
Email: s.rene8411@gmail.com
SUMMARY OF QUALIFICATIONS
Dedicated, customer-oriented, and self-motivated professional, with proven
success achieving positive results in a high volume, deadline-driven environment.
Exhibiting a high level of interpersonal skills and proven attention to detail.
WORK EXPERIENCE
Aviation Institute of Maintenance, Chesapeake, VA Feb 2016- Present
NATIONAL ADMISSIONS RECRUITER
● Conduct initial screening and evaluation of applicants for competence,
background and skill set, as well as overall ability to fit and thrive within the
school.
● College and career counseling for parents and student.
● Assist with student transfers and collecting required documents to complete
application package.
● Liaison for employment and housing assistance. Work with staffing agencies to
assist in employment once they are enrolled. B2B marketing.
● Event planning and working with new prospect sponsor to be involved in more
community affairs and career fairs.
● Maintain sales quota for amount of students who enrolled. Also, referrals and
maintain until graduation.
Aviation Institute of Maintenance, Chesapeake, VA March 2015- Present
Admissions Rep
● Interview and enroll potential students via telephone and face to face to
strategize acceptance and educate on program including campus tours.
● Collect documents including official school transcripts and proof of graduation.
● Maintain sales quotas every 5 weeks. Also gaining a minimum of 8 referrals and
4-6 student enrollment as well. Business to Business sales as well.
● Assist outreach coordinator by offering admissions information in written form
to be marketed in career fairs.
● Collaborate with Career & Student Services with assistance in job placements,
looking for transportation, housing, and community outreach.
● Ability to build relationships in advising and counseling diverse student
populations. Strong interpersonal skills. Strong verbal and written
communication skills. Ability to relate effectively with students, institutional
personnel, and the public. Ability to maintain confidentiality.

2. SHEENA RGRAY
Resume
Page 2 of 2
Notable Achievements
On my lunch breaks, I would travel and market our school on my own. I passed
out business cards and networked with programs including; Job Corps. I
worked alongside admissions for other high school/GED programs to gain new
prospective students.
Sprint PCS, Chesapeake, VA August 2014-March 2015
Sales Consultant
● Provide great customer service while answering questions and related issues of
positive/ negative.
● Maintain a sales quota entered in an excel database each month along with
documenting growth and help strengthen my weaknesses.
● Salary included Commission, so upselling to gain more revenue and also sales in
electronics and add-ons on the account.
● Open and close store duties including counting drawers and bank deposits,
along with inventory.
● Email and verbally speak with existing customers on new attractions and
discounts.
● Interpersonal communication with customers to see what will be the best and
most saving option for the phone or tablet choices.
● Document sales and customers via excel and system program.
Notable Achievements
Every Tuesday, I would travel to different business and promote our business
plans. Also, would post pictures of my visits on social media to bring more
audience appeals.

3. SHEENA RGRAY
Resume
Page 3 of 2
Drivetime Car Sales, Newport News, VA Jan 2012 – Jan 2014
Sales Advisor (Oct 2012-Jan 2014)
● Assisted in developing and implementing advertising plans which included
newspaper, and internet.
● Maintaining sales quotas each month. Gaining referrals and layaways to gain the
sell.
● Maintaining the number #1 spot as top car salesperson in Hampton Roads.
● Interpersonal relationship interviewing new customers, listening and presenting
best options based off his or her answers and situations.
● Maintained knowledge of current sales and promotions, along with policies
regarding payment exchanges and security practices.
● Created memos, prepared reports, and performed data-entry in various
databases with attention to detail while handling confidential files and records of
customers.
● Establish and maintain relationship with customer from beginning and have them
return to purchase again along with referrals
● Demonstrated team behavior to successfully interact with all management roles,
in a constantly changing environment.
● Perform title work and informing customers on dmv forms. Also process
temporary tags and plates.
● Updated a document management system that housed all confidential policies
and procedures for transactions.
Notable Achievements
Contributed to team success and exceeded expectations maintaining #1 sales advisor in
store. Consistently hit and exceeded sales goals by 20%.
Operations Advisor (Jan 2012-Oct 2012)
● Performed accounts receivable duties including invoicing, researching
chargebacks, discrepancies and reconciliations.
● Perform DMV title process by checking in systems and filling out correct, audit
and handle title for trade-in and auctions.
● DMV for various states and transfer pricing for military or customers with out of
a state license.
● Send out registrations and process plates.
● Managed wide variety of customer service and administrative tasks to resolve
customer issues quickly and efficiently.

4. SHEENA RGRAY
Resume
Page 4 of 2
● Organized forms, made photocopies, filed records and prepared correspondence
and reports.
● Ensured superior customer experience by addressing customer concerns, and
resolving problems quickly.
● Responsibilities included maintaining inventory and office supply purchases
EDUCATION
Old Dominion University, Norfolk, Virginia
May 2011
● Degree/Major: Bachelor of Science, Communications Studies/Public Relations
Notable Achievements
I was chosen to be the first intern for the Marketing dept. for the American
Red Cross in the summer of 2010 and Hampton Coliseum for the Fall 2010!
I drafted a proposal to gain more college involvement and also creative
ideas to bring more awareness and business sponsorships.
May 2007
● Degree/Major: Bachelor of Science, Interdisciplinary Studies/ Music Business
REFERENCES ARE AVAILABLE UPON REQUEST.