Evangeline Salapang is seeking a challenging position that allows her to utilize her skills and experience in business administration and customer service. She has over 5 years of experience in customer service roles in the telecommunications, food, and insurance industries. She has strong communication, planning, and computer skills. Salapang holds a Bachelor's degree in Business Administration from Lourdes College in the Philippines and has participated in training programs on business development and entrepreneurship.

1. EVANGELINE R. SALAPANG
Al Rigga, Dubai, United Arab Emirates
Mobile: +971 54 4201789
Email: salapangevangeline@yahoo.com
Availability: ASAP
Visa Status: Visit Visa
Career Objective:
To obtain a challenging position that allows me to utilize my current skills to assist in advancing a
business that offers a stable employment opportunity.
SKILLS SUMMARY
 With strong communication and interpersonal skills
 Flexible, Assertive, Pro-active and willing to undergo training
 Good team player and goal oriented
 With clear and concise written and oral communication skills
 Knowledgeable in using Microsoft Office Application (Word, Excel,
and Power point), Electronic Mailing, and Internet skills.
 Proficient in handling multiple tasks and can work independently
with or without supervision.
 Capable to maintain document files and monitoring for status
updates.
 Fast learner with good planning and high degree of integrity.
ACADEMIC QUALIFICATION
Education Level: Bachelor's / College Degree
Education Field: Business Studies/Administration/Management
Course: Business Administration major Marketing Management
School/University: Lourdes College
Location: Cagayan Do Oro City, Philippines
Date Graduated: March 22, 2013
WORK EXPERIENCES
Position : Customer Service Associate
Duration : May 2015 - August 2016
Company : Smart Communications Inc.
Industry Type : Telecommunications carrier
Location : Laguindingan Airport, Laguindingan Misamis Oriental,Philippines

2. Duties and Responsibilities:
• Provide service by taking payments from customers in exchange of goods or services.
• Expected to greet customers as they arrive, provide them with information regarding products
and direct them to the right prices.
• Respond to customers’ complaints and resolve their issues.
• Take payment in exchange of items sold.
• Sort and count currency and coins.
• Issue receipts and change to customers.
• Count money at the end and beginning of each shift.
• Resolve customer complaints in a proactive manner.
• Keep the work area tidy and clean.
Position : Customer Service Crew
Duration : October 2014 – April 2015
Company : Red Ribbon Bakeshop Inc.
Industry Type : Bakeshop/Food Industry
Location : Cagayan de Oro City, Philippines
Duties and Responsibilities:
• Assisting in cake’s decoration.
• Take and arrange orders from customers.
• Prepares, packages, and arrange on shelves and racks.
• Answers customer questions regarding products and assists them with selections
• Slices, packages, labels, and rotates products
• Assists in technical areas as needed
• Cleans and sanitizes display cases
• Provides superior customer service
Position : Customer Service Associate
Duration : July 2013 – September 2014
Company : Prulife U.K
Industry Type : Insurance
Location : Cagayan de Oro City, Philippines
Duties and Responsibilities:
• Assisting and reviewing the applications of client for further verification.
• Presenting and explaining insurance policy options based upon prospective clients' needs
• Setting appointments with prospective insurance customers and meeting with individuals in any
field assigned and agreed.
• Monitoring and checking the overlaps of clients.
• Responsible for preparing reports, letters, memoranda and confidential information.

3. • Handle the tasks of coordinating, facilitating and monitoring the regular activities.
• Prepare list of shortage items for various office supplies.
• Handle other clerical and secretarial duties as per instructions with the colleagues.
TRAININGS/SEMINARS
Date Topic/Course Title
Aug 3, 2013- Aug 3, 2013 Build Your Business
Prulife U.K
Mallberry Hotel Cagayan de Oro City
Aug 15, 2012- Aug 15, 2012 Go Forward! Aim High Young Entrepreneur
Business and Accountancy Program
Lourdes College
PERSONAL DATA
Age: 26 years old
Date of Birth: Jan 31, 1990
Gender: Female
Civil Status: Single
Height: 155 cm
Weight: 50 kgs
Nationality: Filipino
Religion: Roman Catholic