1. Kenya Cooper
274 Bridge Landing
Douglasville, GA 30134
(678)548-2439
Kenyaleigh@bellsouth.net
OBJECTIVE
Seeking to work as a freight agent
EDUCATION
Georgia State University, J. Mack Robinson College of Business, Atlanta, GA August 2009 to May 2014
Bachelor of Business Administration, Managerial Science, Operations Management
Good Academic Standing
Relevant Courses: Accounting I & II, Finance I & II, Business Communication, Operations Management, Managerial
Decision Making, Managing People in Organizations, Business Analysis, Operations Strategy, Human Resource
Management, Introduction to Human Resources
Work History
DS Services Mableton, GA February 2016 to Present
Billing Specialist
 Prepare various formats of billing using Excel and other resources
 Research Account information using the Oracle system
 Ensure accurate and timely billing to customers
 Research and identify root cause of recurring billing issues, adjustments, and other related to billing from simple
to complex in nature
 Collaborate with external and internal customers to resolve issues pertaining to billing for special billed accounts
offering superior customer service
 Proactively monitor, audit, track, maintain accounts assigned as it relates to billing
 Fulfill other duties related to billing as assigned by Special Billing Supervisor
Waffle House Mableton, GA July 2014 to February 2016
Unit Manager
 Responsible for all major managerial duties and operations of a single restaurant
 Compiling and reporting daily business information to upper management
 Ensuring the Waffle House Customer service experience
 Managing payroll and effective scheduling of associates
 Responsible for all hiring and termination of employees to ensure quality staffing
 Ensuring quality training of all new associates and continuous development of current employees
 Award for highest number of management recruits in the region for the year of 2014
Publix Supermarket, Atlanta, GA October 2011 to July 2014
Customer Service Representative/ Bakery Clerk/ Apron’s Simple Meals Specialist
 providing superior customer service
 Operating cash registers
 Attending to all responsibilities associated with the Apron’s Simple Meal Center
 Executed the primary functions of the bakery department
 Communicated effectively with coworkers and superiors via e-mail, shifts notes, and phone calls
SKILLS
 Freight Broker training
 Organizational Management and Leadership experience
 Customer service experience
 Excellent written and verbal skills
 Multitasking, time management and effective decision making in a fast-paced work environment
 Works well within a team yet, able to self manage when necessary
 Proficient with Microsoft Office Word, Excel, and PowerPoint