1. CARMEN L ESCUDERO
51 Eureka Avenue Elmont NY 11003 | 516.581.2782 | carmenescudero64@gmail.com
SUMMARY
To secure a responsible position where I can utilize my education, operational and risk
prevention experience, and talent management skills, to serve the organization and to
benefit both mutual growth and success
EXPERIENCE
2015-Present Financial Center Operations Manager, Bank of America
 Provide oversight and manage all operational activities including cash handling,
transaction accuracy, account opening, and compliance of policies and procedures
 Identify risk, prioritize areas of focus, educate associates to avoid risks, and create
action plans to correct issues
 Ensure the day-to-day service and sales activities comply with the company standards
and meet regulatory compliance requirements
 Educate and train associates to be more efficient in customer service, operational
procedures, transaction accuracy, and customer satisfaction
 Ensure customers and clients are connected to the appropriate teammate to ensure
they achieve their financial goals and meet their service expectations
 Assist teammates in handling more complex transactions, resolve issues, and handle
customer complaints that need to be escalated to other areas
2011-2015 Assistant Manager, Bank of America
 Ensured daily execution of Financial Center Manager’s directives, and assumed full
responsibility on his or her absence
 Fostered a culture of sales, service, and operational excellence, while maintaining
customers and associates satisfaction
 Provided oversight on all operation and risk prevention activities such as account
opening, cash handling, monthly personnel scheduling, and transactions accuracy
 Supervised, trained, coached, and held teammates accountable while role modeling
behaviors to ensure a consistent positive customer experience, and meeting or
exceeding performance targets
2006-2011 Personal Banker, Bank of America
 Established, retained, and deepened long-term relationships with current and
potential customers
 Educate clients on banking products and services to constantly meet their needs
 Used financial planning abilities to identify sales opportunities in order to meet or
exceed business goals
 Worked cooperatively with teammates to ensure appropriate operational process
while maintaining high customer service levels

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2004-2006 Teller, Bank of America
 Ensured accurate and timely processing of teller transactions assisting consumer and
commercial clients
 Promoted banking products and services making qualifying referrals to sales
teammates
 Assisted Teller Manager on the completion of the day-to-day banking routines,
collaborated with other teammates, and trained new hire as needed
2000-2004 Quality Control Inspector, Barry Optical Labs
 Ensured finished eyewear met the quality, esthetic, and customers’ requirements
 Assisted general managers on associate’s productivity to ensure orders were finished
on a timely manner
 Supported co-workers on complex tasks and trained new hire
EDUCATION
2012 Bachelor of Science Degree, Accounting, SUNY COLLEGE AT OLD WESTBURY
2007 Associates of Science Degree, Accounting, NASSAU COMMUNITY COLLEGE
SKILLS
 Highly analytical thinking with demonstrated talent for identifying, scrutinizing,
improving, and streamlining complex work processes
 Flexible team player who thrives in environments requiring ability to effectively
prioritize and juggle multiple concurrent projects
 Results-driven achiever with exceptional planning and organizational skills, along with a
high degree of detail orientation
 Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly
assimilate new concepts
 Excellent oral and written communication skills in Spanish
 Notary Public
REFERENCES
Available upon request