The candidate seeks to improve every work environment and perform all tasks to the best of their ability. They have a Bachelor of Arts degree in Youth Ministry and Biblical Studies expected in December 2016 from North Central University. Their experience includes working as a Phone Banker II and Banker Coach at Wells Fargo, where they received recognition for customer service and sales excellence. They previously worked as a Barista and Shift Supervisor at Caribou Coffee.

1. E
OBJECTIVE ...........................................................................................................................
To perform all tasks to the best of my ability and improve every work environment that I step into by leaving
everything I find better than I found it and always evaluating my performance to be sure that I am performing each
task in a way that is making the company better and more efficient.
EDUCATION ..........................................................................................................................
Bachelor of Art Expected: December 2016
North Central University (Minneapolis, MN)
 Major: Youth Ministry
 Minor: Biblical Studies
LICENSES AND CERTIFICATES ...............................................................................................
 Licensed Minister with the Assemblies of God Fellowship in the Minnesota District
AWARDS & SCHOLARSHIPS ....................................................................................................
 Scholarship in Church Leadership
PROFESSIONALEXPERIENCE .................................................................................................
Wells Fargo (Shoreview, MN) January 2016 - Present
Phone Banker II/ Banker Coach
 Created a positive experience with Wells Fargo for all Wells Fargo customers and tem members
 Assist in the training of new employee’s though one on one coaching sessions and mock scenarios to
prepare them to provide excellent customer service once they are out of their training class.
 Help to set goals and identify areas of opportunity to ensure that those who are on the New Hires team
meet and exceed their graduation standards and can be successful bankers on the floor with their new
teams.
 Provide support to leadership and peers though assisting with answering questions and checking in with
struggling team members to help them identify areas of opportunity to improve upon while
complimenting and praising their areas of strengths.
 Solved individualized problems though educating our customers on different Wells Fargo programs that
meet their specific financial needs
 Trained in the My Customer program for the best customer service and sales experience
 Received recognition as April and July 2016 Employee of the month as well as a third quarter service
excellence award.
Caribou Coffee (Blaine, MN) January 2015 – December 2015
Barista/Shift Supervisor / Barista
 Managed store and employees
 Created coffee drinks
 Sold merchandise
 Handled customer relations
ELLEN PARTRIDGE
616.446.9398  ellen.partridge@mail.northcentral.edu
1038 Lexington PKWY North Suite B St. Paul, MN 55103-1110