1. May 2015
Mansfield, OH, USA
05/2016 to 07/2016
Mansfield, Ohio
01/2016 to 05/2016
Mansfield, OH
07/2013 to 08/2015
Mansfield, Ohio
TAMERAH WINBUSH
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to
company success.
Highly enthusiastic customer service professional with 2 1/2 years customer service expierence.
Ensuring customers issues and questions are answered and resolved
Accomplishments
May 2015 – Early Childhood development
February 2015 – Outstanding spokesperson
July 2014 – Friendly Cashier Award
May 2015 – Leadership Award
2012-2015 –Vice President High School Class
2011 – 2014 – Executive Committee
Educational Background
High School Diploma: General Studies
Madison Comprehensive High School
Work Experience
Representative
Startek
Educates and informs the customer about their bill then works collectively to ensure payments is made for service
restoration Provides exceptional service, effectively resolves complaints on the telephone Communicates clearly
and professionally with the customer via telephone.
Enters payment information accurately into the account management system Direct customer calls to the correct
person Participates in and maintain a quality service culture, while meeting and exceeding performance
competencies within the customer service team Equipped to de-escalate and empathize with caller.
Teacher
Child Time Learning Center
Creating lesson plans for children ages infant - 5 yrs old
Creating a stimulating learning environment for the children
Making sure the classroom is set up according to JFS regulations
Keeping track of teacher to child ratio
Teaching the curriculum required for the designated age group
USO Attendant
Kroger
Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the department and throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and
make suggestions about products.
Responsible for being visible and actively greeting, engaging and assisting customers.
Process customer transactions through the check lane quickly, accurately, and efficiently.
Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and
effectively to control loss.
Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos, etc.)
6790 East Livingston Avenue, Columbus, Ohio 43216 | H: (614) 984-6491 | tamerahsjobs@yahoo.com

2. Collaborate with Front-end associates to encourage teamwork.
Report product ordering/shipping discrepancies to the depart.
Cashier
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers,
or optical price scanners.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Issue trading stamps, and redeem food stamps and coupons.
Courtesy Clerk
Create an environment that enables customers to feel welcome, important and appreciated by smiling, making eye
contact, and answering questions regarding products sold throughout the store.
Gain and maintain knowledge of products sold within the department and be able to respond to questions and
make suggestions about products.
Strive for at least five items in the bag while ensuring that contents or items are not damaged.
Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
Assist in removing customer's merchandise from bottom of basket (BOB) for checkout.
Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
Display a positive attitude and a sense of urgency.