Karlaa Jordan has experience in customer service, sales, and retail. She has worked as an online admissions representative for Ultimate Medical Academy, a customer service associate for Macy's, and a sales associate for Target. Jordan aims to thrive in a fast-paced environment and deliver exceptional customer service while generating a team-based culture.

1. KARLAA JORDAN
813-847-5734 I Jordankarlaa25@gmail.com
SUMMARY OF PASSSION
Diverse and motivated customer service professional with experience in the sales
and retail. Talented to thrive within a fast-paced climate and deliver exceptional
service and generate a team-based culture.
EDUCATION
Graduate of Jefferson High School 2010
EXPERIENCE
Ultimate Medical Academy Tampa, FL 2016-2016
Ultimate Medical Academy is a dynamic educational institution committed to equipping and empowering
students to excel in healthcare careers. We strive to provide a learning experience that maximizes value for our
students in a professional, supportive and ethical environment
Online Admissions Representative
¬Interviewed prospective students for several online programs
¬Recruited and enrolled students into varies Medical programs
¬Contacted qualified individuals shown interest in pursuing a career in healthcare
¬Assisted students by resolving issues, and concerns
¬Participated with team morning meetings to review goals and company policies
¬Evaluated prospective students based on their needs, desire, interests,
qualifications, motivations, commitments etc.
¬Influenced the students decision to attend UMA by sharing the details of related
programs
¬Assisted students through application process and orientation

2. Macy’s Tampa, FL 2015-2016
Macy's, Inc. is one of the nation's premier Omni-Channel retailers with annual revenues over $27B
Customer Service Associate
¬Assisted customers with a high level of professionalism via phone and in-person
¬Assisted customers with obtaining out of stock products based on their request
¬Consistently meet and exceeding sales quotas
¬Performed company policies with point of sales procedures to remain in compliance
¬Conducted opening and closing of store along with reconciliation of register
¬Processed credit card transaction with 100% accuracy
Target Tampa, FL 2015-2015
Target Corporation is the second-largest discount retailer in the United States with and revenues over $70B
Sales Associate
¬Assisted customers with their selection of in-store products
¬Answered any and all questions from customers regarding in-store products and pricing
¬Communicated with other area Target locations to verify merchandise availability
¬Received and processed customer payments
¬Processed customers point of sales purchases
¬Collaborated with team member to ensure customers needs were being met
¬Assisted with stocking and organizing of merchandise
¬Assisted with store clean up to ensure a safe shopping environment for our customer
ACQUIRED SKILLS
ϖExceptional Communication
ϖPhenomenal Work Ethic
ϖMicrosoft Office Proficiency
ϖGoal Oriented
ϖResults Driven
ϖMotivated Team Contributor