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Latiesha Youngs Resume
- 1. Latiesha Jennifer Young 34Madras Place (647) 668-0044 Brampton, ON tiesha.young1@hotmail.com OBJECTIVE To apply the education gained during my two years of experience in the Medical Office Administration diploma program at Sheridan College to a responsible role with a medical organization that values hard work, perseverance and dedication. QUALIFICATIONS SUMMARY  Office Administration Diploma - Medical  Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Publisher, Project)  Possess advanced document publishing, communication, time management, and several years of customer service from working in retail, working as a culinary specialist and working in a family physicians office.  Extensive training in medical software such as AbelMed, York-Med, and Express Scribe  Proven team player with an ability to work independently from experience working on group projects as well as individual projects at school  Ability to work in a fast paced environment from experience working as a cashier at Walmart EDUCATION Medical Office Administration Diploma 2016 Sheridan, Brampton Honors GPA 3.96 Completed courses: Medical Administrative Procedures Advanced Document Processing Medical E-Billing and Scheduling Health Information Management Medical E-Transcriptions Medicine for Office Administrators WORK EXPERIENCE Medical Office Administrator 2016 Queen Square Doctors, Brampton  Greet, schedule, and direct patients to the doctor’s office, while obtaining and updating pertinent patient information upon arrival  Record weight and height along with the results of urine samples and throat swabs for patients  Answer approximately 100 calls per shift while performing regular office duties such as filing, documenting, scanning, and faxing
- 2. 2 Latiesha Jennifer Young 34Madras Place (647) 668-0044 Brampton, ON tiesha.young1@hotmail.com Work Experience Continued Customer Service Specialist 2008 – 2015 Walmart, Mississauga  Managed Walmart master card sales simultaneously and cashier responsibilities and duties  Estimated, quote prices, credit terms, trade-in allowances, warranties and delivery dates  Responsible for opening and closing duties on cashier  Operated and computerized inventory in the jewelry department, record keeping and re- ordering systems on a tight deadline  Established and maintained customer relations through a fast pace working environment  Organized and stocked incoming product for fashion, jewelry and cosmetics department as required Retail Customer Service 2014 Forever XXI, Brampton  Greeted customers and discuss type, quality and quantity of merchandise for purchase  Advised customers on use and care of merchandise and provided advice concerning specialized products or services  Estimated or quoted prices, credit terms, trade-in allowances, warranties and delivery dates  Prepared merchandise for purchase Server/Hostess 2014 Rib Eye Jacks Ale House, Mississauga  Organized seating arrangements for customers  Communicated with customers and resolved customer issues in a positive manner and catered to customer needs while on shift  Worked in coordination with other departments to ensure that customers received quality service and satisfaction  Maintained serving standards and regulations Culinary Specialist 2013 Food Service Worker, Living Well, Toronto  Greeted customers, offered suggestions and daily menu specials  Responsible for keeping a clean and sanitary work environment  Performed required food preparations VOLUNTEER/COMMUNITY INVOLVEMENT Animal Caregiver 2013 Animal Shelter, Brampton  Fed animals twice daily and made sure they had access to fresh water at all time.  Walked large dogs and restrained physically strong or aggressive dogs