1. ZAINAB MOTUNRAYO GIWA
Apt 1501- 3 Knightsbridge Road, Brampton, ON L6T 3X3
TEL: (647) 741- 4247│zainabgiwa@hotmail.com
OBJECTIVE: To obtain a customer service representative position where I can utilize my skills and
experience
HIGHLIGHTS OF QUALIFICATIONS
 Over 2 years of experience as a customer service representative
 Excellent communication skills, both verbal and written; fluent in English
 Logical thinker; possess strong analytical and problem-solving skills and abilities
 Detail-oriented, can handle figures accurately and able to learn new technology quickly
 Very organized, able to plan and prioritize workload, handle multiple tasks and meet deadlines
 Self-motivated professional, able to work in a team environment as well as independently
 Proficient in MS Word, Excel and Internet Applications
 Ability to work anytime
RELEVANT SKILLS AND EXPERIENCE
Customer Service Skills
 Provide reliable and prompt customer service to clients
 Assist customers with purchases and transactions
 Operate computerized inventory record keeping and re-ordering systems
 Created and updated customer accounts, and called customers to follow-up on collections
 Sorted clients’ invoices and created invoice batches
 Contacted customers regarding transactions and account errors or discrepancies
WORK HISTORY
Sales Representative
Best Buy, TORONTO ,ON Jan 2013 - Apr 2015
 Provide direct customer services by informing them of products and services
 Ensure that customers are directed to the appropriate aisle
 Make cold calls to prospective clients and inform them about new products and deals
 Conduct market research to identify trends and manage sales activities accordingly
 Meet individual and company sales targets
 Promote new products to walk-in customers and record orders
 Handle and resolve customers’ complaints
 Explain products value and capabilities to customers
 Maintain stocks and inventory and stock shelves with appropriate products and ensure correct
price tagging
Receptionist
A&A Beauty Salon, Toronto, ON Jun 2015 – Dec 2015
 Serve visitors by greeting, welcoming, directing and announcing them appropriately
 Answer, screen and forward any incoming phone calls while providing basic information when
needed
 Receive and sort daily mail/deliveries/couriers
 Maintain security by following procedures and controlling access (monitor logbook)

2.  Update appointment calendars and schedule meetings/appointments
 Perform other clerical receptionist duties such as filing, photocopying, faxing etc.
EDUCATION
Business & Society: Bachelor of Arts Degree Program Jan 2013 - Present
York University, Toronto, ON
REFERENCE AVAILABLE UPON REQUEST