1. MANUEL B. AGUSTIN
Address Dubai: PO Box 30880 Dubai UAE
Address Manila: 427-E Mapagkalinga Street Pasay City Philippine
Mobile: + 971 05 1708499 *
Email Address: manuelagustin46@yahoo.com
OBJECTIVE
To continuously pursue the hotel and restaurant industry, making sure that I share my experience and
knowledge of the industry as well as progress with the modern trends. My interests rest in ensuring
that I am able to contribute and create new innovations to make the hotel and restaurant industry even
more exciting and interesting to our patrons.
PROFESSIONAL BACKGROUND
Restaurant Manager Benihana Restaurant – Specialty Restaurant Al Bustan Rotana Dubai.
Lobby Lounge – Makati Shangri-La Manila Philippines.
Conway’s Bar – Entertainment Bar Makati Shangri-La Manila Philippines.
Cheval Blanc – Fine Dining Restaurants Makati Shangri-La Manila Philippines.
Circle – All Day Dining Restaurant Makati Shangri-La Manila Philippines.
Job Description;
• Ensure that revenue/profit achieved
• Ensuring guest satisfaction
• Maintaining the Brand
• Training people to be efficient at work
Restaurant
Consultant
Illustrado Restaurant – Illustrado Manila Philippines
• Study the present market and recommend idea that boosts the business.
• Train newly employed Manager
• Create Training Manual and train all staff
• Open new restaurant.
Trainer Taste Upselling Program – Al Bustan Rotana Dubai
Shangri-La Care I-IV – Shangri-La Manila Philippines
I. Shangri-La Hospitality from Caring People
II. Delighting Customers
III. Recovery to Gain Loyalty
IV. Taking Ownership
Recognition / Award • Benihana Highly Commended Family Restaurant by Caterer Global
• Highly Commended Restaurant Manager by Caterer Global
• Trainer of Year 2005 – Shangri-La Manila Philippines
EDUCATION

2. Manuel B. Agustin
Pg 2 of 2
June 2007 Penn Foster, USA - Completed Hotel and Restaurant Management on-line
March 2006 Ecornell, USA - Completed Marketing Strategy for Hospitality Industry on-Line
March 1987 Arellano University Pasay City - Secondary school.
TRAINING & SEMINARS
April 2012 PIC – Al Bustan Rotana Hotel
In-charge of Hygiene in the Restaurant.
March 2010 Group Training Technique – Al Bustan Rotana Hotel
Conceptualized training program & conducting training in group.
January 2010 Zodiac – Al Bustan Rotana Hotel
Management Guide to be competent Manager
October 2009 Destination Leadership – Al Bustan Rotana Hotel
Leadership guide for all Managers in Al Bustan Hotel
November 2007 Intermediate Hygiene - Al Bustan Rotana Hotelier
Acquiring the second level of Hygiene that Hotelier must need to understand
& practice in handling Food & Beverage while providing Service to guest.
November 2008 Managing People Performance - Al Bustan Rotana Hotel
Learning how to: Plan of staff performance, manage performance throughout
the year & reviewing performance.
May 2008 Managing Employee Development - Al Bustan Rotana Hotel
Creating & drawing a performance development guidance of an individual
employee to meet his/her highest performance level.
May 2008 On – Job Training/Train the Trainer - Al Bustan Rotana Hotel
Was able to conduct training to the new staff based on the given standards.
June 1994 On – Job Training/Train the Trainer - Al Bustan Rotana Hotel
Was able to conduct training to the new staff based on the given standards