1. Krystina M. Cook
Client Services Representative
1326 Whitcomb Avenue, Des Plaines,
IL 60018
(847) 345-6074 -
Cookkrystina@gmail.com
SUMMARY The key to success is always making the customer want more. As
a highly rated client services representative I am able to
successfully provide and advocate for our companies strengths
and use them as selling points to new and consistent clients.
Being an entrepreneur allows my brain to always achieve new
and innovative looks on challenges.
SKILLS AND
QUALIFICATIONS
 Highly active mutlitasker in managing phone calls,
scheduling appointments, and completing mailings
 Demonstrated leadership ability through managing
coworkers and peers
 Proficient in Microsoft Word, Excel, and PowerPoint;
knowledge in CS6 InDesign, OneCard
 Negotiated sales and prompt customer service skills
EDUCATION Lakeland College, Sheboygan, WI
2014
Major: Business Management and Marketing
Graduated
WORK EXPERIENCE Client Services Representative
VHT Studios, Rosemont, IL
2015 – Current
 Infectious energy to increase positive phone calls and
customer feedback
 Expedited communication to allow immediate follow up
emails and calls to ensure high quality service
 Immediate daily responses to orders, edit requests, issue
via phone and email
 Confident and poise attitude bringing a positive image to
the table for our company willing to go above and beyond
to satisfy the customers needs and requests
Coach/Trainer
Green White Soccer Association, Mount Prospect, IL
2015 – Current
 Completed well balanced scheduling with parents
 Effective game planning to complete goals for the week to

2. ensure positive advancement
 Developed thoughtful activities to allow children to grow
and shot improvement within individual and team goals
Sales Associate
Chicago Lids Locker Room, Schaumburg, IL
2015 – 2015
 Cleaned and maintained a well-organized show room
 Greet incoming and leaving customers
 Effectively met team and individual goals to maintain
stores goals
 Consistently greeted new customers and maintained a
steady progression of sales by helping multiple customers
at a time
Deck Attendant/ Boat Attendant
Des Plaines Park District (GolfCenter & Lake Park),
Des Plaines, IL
2014 – 2014
 Highly efficient direct customer service
 Complete daily tasks and others while time was allowed
to prepare for the next day
 Effectively communicated with coworkers to maintain a
positive work area
Meal Card Assistant
Lakeland College, Sheboygan, WI
2013 – 2014
 Highly effective customer service skills in daily
interaction with students and faculty
 Organize billing and encode invoices for Colleges food
services
 Efficient accounting work to allow billing preparation to
be completed within timeline
Owner
Krissy’s Kritters/ K & A Kritters and More, Des Plaines,
IL
2011 – Current

3.  Manage budgets for different areas of products and
marketing tools
 Organize documents into files and monitor inventory
 Conduct thorough market research on customers’ needs
and wants
 Use quality communication skills to associate with sellers
and consumers
Sales Associate
Sports Emporium, Des Plaines, IL
2007 – Current
 Cleaned and maintained a well-organized show room
 Organized files, documents and artwork
 Communicated with employees and customers externally
and internally
 Prepared designs and organized set ups for shows
 Worked with clients externally and internally through
email and phone
Golf Instructor, Supervisor
Niles Park District, Niles, IL
2008 – 2013
 Interacted with children and adults relating to issues,
concerns, or general questions
 Taught communication and listening skills to children
ages two to 16 years old
 Efficiently used other tools to complete tasks that allowed
others to avoid conflict
 Prepared lesson plans and interactive lessons to facilitate
child learning
 Disciplined students while keeping equal focus on all the
other children
 Kept communication with coworkers and managers to
maintain team goals
INTERNSHIP EXPERIENCE
JubilationMinistries, Plymouth, WI
2014
Marketing Representative

4.  Communicate with coworkers on internal information
 Conduct meetings with outside sources
 Create a portfolio of different marketing mediums
 Present materials to management for further
implementation
Events Coordinator
Tam O’Shanter GolfCourse, Niles, IL
2013
 Work with customers directly and indirectly to resolve
customers complaints
 Completed daily tasks for employees and set up schedules
 Prepare individuals for the events and tasks needed to be
completed
 Marketed to local businesses and gathered donations for
events
 Managed events and outings
Leadership Activities
Women’s Soccer
Women’s Golf
VOLUNTEER
EXPERIENCE
Volunteer Golf Instructor
Making Spirits Bright
Humane Society
Volunteer Golf Instructor