1. LARISSA C. EVANS
708-632-6214 134 Willow St Park Forest, IL larissa.c.evans@gmail.com
CUSTOMER SERVICE
Passionate,results-oriented, and innovative customer service professional with over three years of experience working in a
high-paced environment. Superior interpersonal skills, listen attentively, solve problems creatively, and use tact and
diplomacy to find common ground and achieve win-win outcomes. Additional areas of expertise include:
 Bilingual (Spanish)  Adaptive teamplayer
 Excellent communicator  Seasonedin conflict resolution
 Positive attitude  Energetic work attitude
 Analytic thinker  Dependable and reliable
 Strong organizationalskills  Sales experience
EDUCATION
Prairie State College, Chicago Heights, IL 2015 – Present
Associates Degrees in Automotive and Information Technology
Southern Illinois University, Carbondale, IL 2011 – 2013
College of Engineering coursework
PROFESSIONAL EXPERIENCE
Chipotle Mexican Grill, Matteson, IL Aug.- Oct. 2015
Crew/Line Trainer
 Provided quality customer service.
 Prepped and handled food to ensure all safe zones for food are met according to company's sanitation standards and
guidelines.
 Maintained high standards ofservice to customers throughout fast paced operations.
 Trained others with taking accurate orders, computing charges,line workflow, and sanitation standards and
guidelines.
 Inspired staff to fulfill their individual as well as company goals.
 Helped open and close restaurant.
 Interacted with customers face to face while also taking orders via phone/fax/online.
 Maintained appropriate portion control and consistently monitor food levels throughout the day as needed reacting
to customer volume.
 Adapted to changing customer volume levels with a sense ofurgency while adhering and following company rules
and regulations.
 Resolved complaints promptly and professionally.
 Took initiative to find extra tasks when current duties were accomplished.
Speedway, University Park, IL Aug.-Dec.2014
Customer Service Representative
 Processed and issued money orders for customers.
 Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
 Worked as a team member performing cashier duties,product assistance and cleaning.
 Maintained adequate cash supply in cash drawers in multiple checkout stations.
 Regularly sought opportunities to up sell and add on additional merchandise.
 Stocked and rotated inventory regularly when shipments were received.
 Operated a Point of Sale (POS) systemto itemize and complete an average number of customer purchases.

2. LARISSA C. EVANS
708-632-6214 Page 2 larissa.c.evans@gmail.com
 Processed many transactions each day in a timely manner and guaranteeing high level of customer service.
 Built customer confidence by actively listening to their concerns and giving appropriate feedback.
 Offered direction and gave constructive feedback to motivate team members.
 Conducted weekly walk-throughs with the manager to discuss interior visual displays,including store window
presentation.
 Developed reputation as an efficient service provider with high levels of accuracy.
 Helped drive sales goals and achieve monthly quotas.
GameStop, Matteson, IL Aug.-Nov.2013
Game Advisor
 Greeted customers in a timely fashion while quickly assessing theirneeds.
 Answered an average of calls per day by addressing customer inquiries, solving problems and providing new
product information.
 Recommended merchandise to customers based on their needs and preferences.
 Set up and explained new membership contracts.
 Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
 Contacted other store locations to determine merchandise availability.
 Built relationships with customers to increase likelihood of repeat business.
 Received and processed cash and credit payments for in-store purchases.
 Opened and closed the store, including counting cash,opening and closing cash registers and creating staff
assignments.
 Placed special merchandise orders for customers.
 Shared product knowledge with customers while making personal recommendations.
 Demonstrated that customers come first by serving them with a sense ofurgency.
 Worked as a team member to provide the highest level of service to customers.
 Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices.
Riegel Farm, University Park, IL 2009 – 2010
Summer Staff
 Riegel Farm provided me with an opportunity to development my teamwork/interpersonal and leadership skills.
Enhanced my knowledge on safe lifting techniques in addition to proper care for animals.
SKILLS
 Computer Savvy
 General Office Skills
 Proficient in Microsoft Office
(Word, Excel and PowerPoint)
 Customer Focused
 Retail Software
 Social Media
 Data Entry
 Negotiating
 Point of Sale (POS) machines
and software
VOLUNTEER EXPERIENCE
 Heartland Blood Center  LUNGevity Foundation  Center for the Homeless
References Provided Upon Request