Ellen DelGreco has over 10 years of experience in information technology project management and business analysis. She has a proven track record of successfully managing projects from requirements gathering through implementation, completing projects on time and within budget. Her experience includes managing the development of several internal applications that streamlined processes and reduced costs.

1. Ellen M. DelGreco
Delray Beach, FL 33445  (561) 445-0226 ellen@ellendelgreco.com LinkedIn: ellen.delgreco26
Information Technology Project Management & Business Analysis
Objective and Profile
More than 10+ years’ experience beginning at IBM Corporation and National Council for Compensation Insurance as an
accomplished IT support professional managing IT staff and processes relating to technical & business analysis, project
management and application development support initiatives. Strategically and cost effectively utilize technology in
alignment with corporate goals. Consistently improve delivery times, build high performance teams, create and improve
service levels while reducing costs. Proven areas of expertise include:
.
• Customer Support Management • Problem/Incident Management • IT Project Management
• Introduction of New Methodologies • Budget Management • Process Development Enhancements
• Contract Negotiation • Implementation of Best-Practices • Utilization of ITIL
• IT System Design & Deployment • Change & Release Management • Problem/Incident Management
• Configuration Management • IT Asset Management • Performance Goal Setting
• IT Security Management • Disaster Recovery Planning • Training/Instructional Design
Professional Accomplishments
• Project managed a $3 million nurse recruiting application eliminating 13 applications to one consolidated
solution including upgrading the IT call tracking and support application
• Responsible for ensuring and improving the performance, productivity, efficiency and profitability of department
and organizational operations through the development and implementation of established methods and
strategies realizing a budget savings of $300K+ in salary overhead
• Help Desk manager experienced in developing employee/teams which met and exceeded company strategic
goals increasing customer satisfaction by 50%
• Accomplished Lotus Notes Administrator successfully completing six IBM customer engagements
Professional Experience
IT Project & Operations Manager Feb 2016 – July 2016
Leale Software Solutions Boca Raton, FL
• Managed the overall direction and execution of required software projects ensuring scope and objective of each
project consistently aligned with client expectations
• Built, managed, maintained and directed developers through the software development lifecycle (SDLC) from
requirements gathering, through testing and quality assurance to ensuring deliverables were successfully
implemented on schedule and within budget
• Using agile methodologies, ensured that internal company strategies aligned with client expectations through
consistent maintenance of operational and project managed processes
 Results: Project lead developers for the client’s internally developed MyIMG claims application delivering the
enhanced solution on-time and within budget with > 10% saving to the company toward headcount/claim
processing
Operations Project Manager June 2015 – Feb 2016
Patriot Technology Solutions Fort Lauderdale, FL
• Partnered with professional services, the IT organization and business personnel to streamline and fully
implement a new technology request lifecycle workflow which streamlined the software development lifecycle
• Coordinated/aligned all technology business requests, projects/processes with company scorecard objectives
• Monitored, maintained and analyzed data to continually enhance support efforts to appropriately align work
with executive and audit metric reporting
• Managed release/change management activities from request through development, testing & implementation
• Trained new personnel on professional services technology request lifecycle processes
• Worked with the project office to align project and portfolio management activities with support, development
testing efforts and provided backup support to the project management director
 Results: through the internally developed WCE (worker’s compensation enterprise suite), lead business
analysis and project management operations establishing a disciplined approach to development delivery to
the customer and data accuracy thus streamlining simultaneous development which released resource time
resulting in 50% quicker resolution response and more accurate executive dashboard metrics reporting.

2. Project Manager Feb 2015 – June 2015
Parallon Workforce Solutions Sunrise, FL
• Responsible for the implementation of the electronic dependent healthcare professional facility entrance
credentialing application from requirement gathering, testing through implementation
• Authored/facilitated documented and coordinated team efforts from test through implementation
• Proactively communicated and took ownership of risks/issues and facilitated outcomes in a timely manner
• Organized project activities into management work efforts for team member and management determining a
effective approach to completing the work as outlined in the project plan and presented updates to business
• Managed and communicated clear project scope and motivated/coached team members to clarify task
assignment, milestone and deliverables
• Proactively identified and managed risks, issues and cross-project dependencies as well as monitored/reports on
project activities and reporting statuses within published timelines
 Results: improved processes to allow for more accurate business requirement gathering. This allowed
developers to better target enhancement requests for the internally developed EDHP Kiosk module which
integrated with their WCE Workers Comp internally develop application ensuring accurate credentials existed
for access, payment and audit purposes thus streamlining coordination efforts between the customer and IT.
Enterprise IT Project/Business Development Manager Dec 2006 – October 2014
Medical Staffing Network Boca Raton, FL *offer extended by company execs to rehire/resume previously PM assignment
• Project lead, managed and directed internal and external teams including IT development and support teams on
the application’s on-going maintenance, testing and change management processes to keep applications current
• Supervised the development/database administration personnel.
• Assignments involved simultaneously completing projects that managed the business such as Performance Point
budgeting software, in-house developed asset management software, cash management application software to
support billing needs. The application platforms used were ASP.NET Technology, Visual Basic 6/VBasic.NET,
Microsoft SQL Server 7, ADO or ADO.NET, HTML, XML (schemas & DTDs), Visual SourceSafe
• Created, developed and maintained departmental software/system development lifecycle processes (which
encompassed requirements from each IT area as well as business unit processes to not only streamline activity,
but to ensure work was completed on time, within budget and met audit requirements
 Results: Successfully lead an internally enhanced out-of-the-box $3M solution called CSS which required
management of both internal and vendor developers, as well as business analysts and trainers for the
application used by 2,000+ to recruit, credential, schedule pay via Great Plains integration, bill invoice nurses
and clients into one client/temp unified cross-organizational platform. This resulted in successful
consolidation of eight existing MSN legacy client/nurse operating systems thus reducing the infrastructure
environment by a total of thirteen applications. The reduction reduced headcount and licensing by 50%.
IT Business Systems Analyst Nov 2009 – April 2011
NextEra – Florida Power & Light Juno Beach, FL
• Responsible for managing system development and support team activities for the business systems that
provide value added services which align with the growth of NextEra’s wind turbine division.
• Supported interfaces to various system platforms (SAP, GIS land mapping, BPMS, Wind Logics, Quorum
agreement & land prospecting, etc.) which deal with managing wind turbine land acquisition/leases, mapping
and payments. Processes included QA/UAT, change management through final code implementation
• Managed all activity via Microsoft SharePoint portal and provide monthly, quarter and yearly metric statistics
• Effectively interfaced and collaborated with multiple technical teams within IT for implementing newly
developed software enhancements while ensuring quality assurance and audit compliance specification are met
 Results: improved quality assurance and audit reporting through successful implementation upgrade of the
Quorum Land Suite resulting in 100% audit compliance
Business Analyst/Lotus Notes Administrator/Help Desk Manager 10+ years
IBM Corporation & National Council on Compensation Insurance Armonk, NY & Boca Raton, FL
• Several positions held from Business Analyst to Lotus Notes Administrator & Help Desk/PC Configuration Manager
 Results: improved overall customer service processes through implementation of a new call tracking solution
reducing support headcount by 20% + achieved a 95% customer satisfaction rating through survey results
EDUCATION
Behavioral Science – Lynn University
Internal Company Training included:
SANS (Security training), Project Management, Leadership Management Training,
Civil Treatment and Sexual Harassment, project management PMI & ITIL standards
Help Desk Management Certification from STKI

3. Project Management Institute Training taken at both IBM and NCCI for training and membership were required