Ramy Safwat Ahmed is seeking career progression opportunities with a leading multinational organization where he can utilize his skills and leadership qualities. He has a BS in Commerce Accounting from Zagazig University in Egypt and experience as a Branch Manager at Danone in Egypt since 2016. His skills include customer relationship management, problem solving, communication, and Microsoft Office proficiency.

1. Ramy Safwat Ahmed
Zagazig Egypt .
Contact No. 00201002112904
Email: Ramy.safwat@danone.com
Objectives:
Exploring career progression opportunities with full challenges in a leading multinational
organization where I can utilize my skills and leadership qualities to make tangible contribution
to the growth and profitability of the organization.
Qualification:
* Graduation BS.C of Commerce Accounting Department.
* Faculty of Commerce (Zagazige UNIVERSITY).
* General Grade: (Pass).
* Year of Graduation: 2008
*Diploma at sales and marketing.
Experience:
EGYPTE:
PROFESSIONAL EXPERIENCE AT DANON AS BRANCH MANAGER
Company Industry: FMCG
Work Roles:
Danone Branch Manager at Ismailia from 2016 till present .
Handler Distributor Danone period from (2015 to 2016).
Former supervisor at Danone period from (2013 to 2014).
Retail supervisor at Danone period from (2011 to 2013 ).

2. Sales out door with food distributions at Danone period from ( 2009 to 2011 )
Skills and Work Roles
• Regularly reviews and develops ways to gauge customer satisfaction levels.
• Reviews customer suggestions and conduct feasibilities to implement/improve service
levels.
• Ensures timely customer communications to customer via established channels and
recommend ways to enhance the same.
• Reviews customer correspondences and establish strategies to minimize chronic
complaints by performing trend and root cause analysis.
• Resolves customer complaints and minimize issues escalated to Senior Management and
OA Board members.
• Develops community newsletters or updates on a monthly or quarterly basis.
• Reviews all communication releases to ensure accuracy of information and quality of
content prior to seeking approvals from Senior Management or OA Boards.
• Audit compliance and quality standards for established processes and procedures
related to our management.
• Ability to interact tactfully and effectively with customers.
• Strong problem analysis, solving and research skills.
• Strong presentation skills both verbal and literal.
• Polite, tactful, confident in conflict or challenging situation.
• Ability to convey message politely, tactfully and confidently in conflicts or challenging
situations.
• Ability to provide coaching, feedback and on the job training when needed.
• Ability to utilize available resources effectively.
• Work under pressure provided information to customer and public concerning products,
services. Schedules, rates, regulation and solutions.
• Assisting the customer and making suggestive selling.
• Promoting the product to the customers.
• Giving data to the customer that he wants in friendly way.
• Honest reliable punctual self –motivated and flexible.
• Provided customer with a presentation on the benefits and uses of services.
• Prepare daily, weekly and monthly sales reports.
• Understanding customer needs and good customer service.
• Good communication with my customers through phones and mails.
• Full responsibility during Receiving the goods and returning as well.
• Checking the amount and the quality according to the invoices.
• Good experience in cashiering also handling cash.
• Full responsibility for the cash taken in payment.
• Depositing money in the bank account.
• Ability to work within challenging time frames.
• Doing the daily cash statement.
• Work under pressure provided information to customer and public concerning products,
services. Schedules, rates, regulation and solutions.

3. Languages:
• Arabic / MOTHER TONGUE.
• English / Writing & Speaking & Reading.
Computer Skills:
• Good command in using all programmers Microsoft office (Word, Excel).
• All windows operations.
• All Internet and web Browser operations.
• I HOLD THE I.C.D.L
Personal Data:
• Age : 29Yrs. Old
• Date of birth : APRIL 17, 1987
• Place of birth : Sharkia / Zagazige
• Nationality : Egyptian
• Gender : Male
• Marital Status : Married
• Military Status : Exempted
• Driving license : Available
I hereby certify that the above information is true and correct to my best knowledge and belief.