1. Introduction to
Communication
Communication is a learned skill. However, while most people are
born with the physical ability to talk, not all can communicate well
unless they make special efforts to develop and refine this skill
further. Very often, we take the ease with which we communicate
with each other for granted, so much so that we sometimes forget
how complex the communication process actually is. So,
Communication is a composite of -:
• Information given and received .
• Learning experience in which certain attitudes, knowledge
and skills change.
• Listening efforts by all involved.
• Sensitive interaction of points of view leading to a higher
level of shared understanding and common intention.
2. Elements of Communication Cycle
• Sender: the person who is starting the communication
• Message: the information that the sender wants to send
• Encoding: The way the sender wants the message to be looked like.
• Channel: From which medium the message travels.
• Receiver: the person who receives the message
• Decoding: What the receiver understands
• Feedback: the receiver's response to the message.
3. Importance of Communication
• Communication Foundation: The manager explains to the employees the goals of the
organization, the methods of their success and the interpersonal relationships between
them. Therefore, communication serves as the basis for collaboration in the organization.
• Functional: The manager coordinates the individual and physical aspects of the
organization in order to run it efficiently and effectively. This integration is not possible
without proper communication.
• The Basis for Making Decisions: Good communication provides information to the
manager that helps them make decisions. No decisions could have been made without
knowledge. Thus, communication is the basis for making the right decisions.
• Improves Management Ability: The manager transfers targets and issues instructions and
assigns tasks to subordinates. All of these factors are involved.
4. Perspectives In Communication
Perspectives are fixed ideas and thoughts regarding something. For Example, you have fixed the thought that your
school principal is very strict so you will not be able to talk to him friendly. You always think that he is very strict.
Here are some factors which affect perspectives.
• Language: The language is used in communication
• Visual Perception: how the person looks
• Past Experience: Your past experience which him
• Prejudice: some fixed idea about the person
• Feelings: How are you feeling at that time
• Environment: the environmental condition during communication
• Personal factors: Personally how are you attached to him
• Culture: Your culture and his culture are also a factor
5. Effective
Communication
The communication in which
the receiver gets the best
possible message that the
sender wants to convey. In
other words, if the receiver
gets the appropriate message
that the sender wants to
convey is called effective
communication.
Here are 7C's of Effective
Communication --:
6. Methods of Communication
Communication is a two-way process which involves transferring of
information or messages from one person or group to another. This
process goes on and includes a minimum of one sender and receiver to
pass on the messages. These messages can either be any ideas,
imagination, emotions, or thoughts. People communicate with each
other in a number of ways that depend upon the message and
its context in which it is being sent. There are three methods of
communication --:
• Verbal Communication
• Nonverbal Communication
• Visual Communication
7. Verbal
Communication
Verbal communication include sounds, words, language, and speech. Speaking is an
effective way of communicating and helps in expressing our emotions in words.
This form of communication is further classified into four types, which are:
1. Intrapersonal Communication This form of communication is extremely private
and restricted to ourselves. It includes the silent conversations we have with
ourselves, wherein we juggle roles between the sender and receiver who are
processing our thoughts and actions. This process of communication when
analyzed can either be conveyed verbally to someone or stay confined as
thoughts.
2. Interpersonal Communication This form of communication takes place between
two individuals and is thus a one-on-one conversation. Here, the two individuals
involved will swap their roles of sender and receiver in order to communicate in
a clearer manner.
3. Small Group Communication This type of communication can take place only
when there are more than two people involved. Here the number of people will
be small enough to allow each participant to interact and converse with the rest.
Press conferences, board meetings, and team meetings are examples of group
communication. Unless a specific issue is being discussed, small group
discussions can become chaotic and difficult to interpret by everybody. This lag
in understanding information completely can result in miscommunication.
4. Public Communication This type of communication takes place when one
individual addresses a large gathering of people. Election campaigns and public
speeches are example of this type of communication. In such cases, there is
usually a single sender of information and several receivers who are being
addressed.
8. Classification
of
Verbal
Communication
There are two further classification of verbal communication --:
1. In oral communication the information is given directly either face to face or on phone. The
channels of oral communication include face-to-face discussions, conferences, presentations,
lectures, etc. Oral communication is more effective because there is a personal touch. The
communication can be understood clearly and the doubts can be clarified on the spot. The important
points can be highlighted through action. Notwithstanding the positive sides of oral communication,
there are certain limitations too: if there is poor vocal expression, chances of misunderstanding are
more. Sometimes it is not taken seriously by the receiver. Likewise, if the attention of the listener
deviates, there is no recourse to catch up on what was missed out.
2. Written communication involves any type of message that makes use of the written word. When
messages are presented in writing format—letters, memos, e-mail, and the likes—the tendency for
misunderstanding the words of the sender are reduced. The advantages of written communication
are that messages can be revised, stored and made available whenever it is needed. More so,
messages in written format can be disseminated in identical copies so the same message is received
by all, and the receiver has more time to analyze the message. The disadvantages of written
communication are that there are no provisions for feedback; the sender may not be certain if the
message was received, read, and/or understood; and the message may be longer to contain enough
information to answer unanticipated questions.
10. Non Verbal
Communicaton
Nonverbal communication refers to the transmission of information through
means other than spoken or written language. It includes various forms of body
language, facial expressions, gestures, tone of voice, eye contact, posture, and
touch. Nonverbal communication is an important aspect of interpersonal
communication and can convey a wide range of emotions, attitudes, and
intentions. It can be used to reinforce or contradict spoken words, and can often
reveal underlying feelings and attitudes that may not be expressed verbally.
Some examples of nonverbal communication include:
• Facial expressions: These include expressions of happiness, sadness, anger,
surprise, fear, disgust, and other emotions. Facial expressions can convey a lot of
information about a person's mood and feelings.
• Body language: This includes posture, gestures, and movements. For example,
crossing one's arms can convey defensiveness or resistance, while leaning
forward can show interest or engagement.
• Tone of voice: The way that something is said can convey meaning beyond the
actual words spoken. For example, a sarcastic tone can indicate that the speaker
does not actually mean what they are saying.
• Eye contact: The amount of eye contact a person makes can convey confidence,
interest, or avoidance.
• Touch: Touch can convey a range of emotions and intentions, from affection to
aggression.
13. Visual
Communication
Visual communication refers to the use of visual elements
such as images, videos, graphics, and other visual aids to
convey information or messages to an audience. This form of
communication is based on the idea that a picture is worth a
thousand words, and is often used to simplify complex ideas
and make them more accessible to a wider audience. Visual
communication can take many forms, including posters,
presentations, infographics, diagrams, charts, and graphs.
These visual aids can be used in a variety of contexts,
including business, education, advertising, and
entertainment. The use of visual communication has become
increasingly important in the digital age, as people are
bombarded with vast amounts of information every day. By
using eye-catching visuals, communicators can capture their
audience's attention and convey their message more
effectively. Additionally, the rise of social media platforms like
Instagram, TikTok, and Pinterest has made visual
communication a crucial tool for marketing and branding.
14.
15. Sentence
• When a number of words are put
together in such a way that they express a
complete thoughts, then they form a
sentence. Sentence is a set of words that
contain--:
• Subject - The part which names the
person or the thing we are talking about
in the sentence. The subject can only be
an object i.e. noun or pronoun.
• Predicate - Part of the sentence that
tells what the subject in the sentence is
doing. The predicate will contain verbs
to tell what the subject is doing.
16. Types of
Sentences
A combination of words which give
a full meaning is called a sentence.
Four types of sentences depending
upon its structure and function -->
1) Declarative Sentences
2) Imperative Sentences
3) Interrogative Sentences
4) Exclamatory Sentences
17. Parts of Speech
Parts of speech are the building block of English
grammar. It tells us the function of different
words in a sentence along with grammatical
aspects of the word and sentences.
There are 8 parts of speech as discussed -->
1) Nouns
2) Adjectives
3) Adverbs
4) Verbs
5) Prepositions
6) Pronouns
7) Conjunctions
8) Interjections
18. Articles
• Article is a word which points
out at a person, thing or place
spoken of. Thus article refers to
the noun i.e. article is used to
describe the noun. There are two
types of article -->
• Definite articles
• Indefinite articles
19. Construction of
Paragraph
Paragraph is composed of multiple sentences
focused on a single, clearly defined topic. A good
paragraph is composed of a topic sentence, relevant
supporting sentences and a closing sentence.
A paragraph is a collection of sentences arranged in
such an order that they convey a complete topic.
There are four essential elements to good paragraph
writing :
• Unity
• Order
• Coherence
• Completeness
20. Elements of Paragraph
Unity: Unity in a sentence starts with the subject phrase. Every sentence has one individual, managing concept that is indicated in its subject phrase, which
is generally the first phrase of the sentence. A sentence is specific around this main concept, with the assisting phrases offering details and conversation. In
order to create a good subject phrase, think about your style and all the details you want to make. Choose which point pushes the relax, and then create it
as your subject sentence.
Order: Order represents the way you arrange your assisting phrases. Whether you choose date order, order of importance, or another reasonable
demonstration of detail, a solid sentence always has a certain organization. In a well-ordered sentence, people follows along easily, with the design you’ve
established. Order helps people understanding your indicating and avoid misunderstandings.
Coherence :Coherence is the quality that makes your writing understandable. Sentences within a paragraph need to connect to each other and work
together as a whole. One of the best ways to achieve coherency is to use transition words. These words create bridges from one sentence to the next. You
can use transition words that show order (first, second, third); spatial relationships (above, below) or logic (furthermore, in addition, in fact). Also, in writing
a paragraph, using a consistent verb tense and point of view are important ingredients for coherency.
completeness :Completeness means a expression is well-developed. If all words clearly and properly assistance the significant idea, then your expression is
complete. If there are not enough words or enough information to confirm your dissertation, then the expression is partial. Usually three assisting words,
moreover to a topic expression and completing expression, are needed for a expression to be complete. The completing expression or last expression of the
expression should sum up your significant idea by strengthening your topic expression.
