The document summarizes a case study of Newgen implementing a distributed capture and business process management solution for one of the largest banks in the world. The bank wanted to enhance operational efficiency and manage rapid growth. Newgen's solution involves scanning documents at branches, centralized processing using OmniScan, OmniDocs and OmniFlow, and a cheque truncation system. Key benefits included reduced processing time, improved customer satisfaction and reduced costs.

1. Case Study
Case Study BANKING
S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT
Efficient Loan Processing and
Check-Clearing System using
Distributed Capture
Overview
The client is one of the largest banking and financial services organizations in the
world, with over 9,700 offices in 77 countries and territories in Europe, Asia-Pacific,
the Americas, the Middle East and Africa. The group serves more than 110 million
customers.
In India, the Bank offers a comprehensive suite of world-class products and
services to its corporate and commercial banking clients as well as the fast-
growing personal banking customer base.
"We chose Newgen over others
(domestic and international solution
providers) owing to the company's The Challenge
The bank wanted to enhance its operational capacity and productivity to manage
Document Management & Workflow
the growth from the business development of Retail assets. They wanted to
capabilities."
reach a large customer base by quickly rolling out a large number of lean
Head, Information Technology branches.
! The need of the hour for them was to have Highly Distributed Capture of
customer applications and documents
! The centralized processing of documents was key for the teams at branches to
focus on sales and customer management
The bank wanted to enable its operations to support complex businesss
processes, while focusing on best-in-business customer service and keeping the
The Client is one of the largest costs of operation low.
banking and financial services
organizations in the world and offers The bank faced varying challenges such as
a comprehensive suite of world-class
! Delayed and faulty processing
products and services to its corporate
! Capturing and managing large volume of documents
and commercial banking clients as ! Tracking of status of requests
well as the fast-growing personal ! Exponentially growing workload
banking customer base. ! High operational costs
! Compliance issues
The bank also needed to automate their Cheque Truncation System for complying
with the Reserve Bank of India regulations.
The NEWGEN Solution
Newgen implemented their Distributed Capture System at the bank’s branches -
Key Highlights across the Indian sub-continent and their Business Process Management (BPM)
solution at their Central Processing center. This approach has offered reliability,
! BPM-enabled workflow solution flexibility and scalability for the bank to effectively manage their rapid growth in
spread across Personal Loan business.
Processing of the bank as well as
across the geographies in the region. 28000 documents are now being scanned everyday, across 22 branches country-
wide and 700 filed requests are being processed centrally.
! Cheque Truncation System (CTS) has
Documents from customers are received and collated at the individual branches.
been implemented on top of the BPM
These include application forms, supporting documents and cheques, which are
platform. processed centrally. Some components of the solution being leveraged by the
bank are:
! OmniScan for scanning documents at the branches
! OmniDocs for maintaining a central repository of all the documents
! OmniFlow for centralized processing
www.newgensoft.com

2. Case Study
Case Study BANKING
S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT
There after, through intelligent process flows & pre-defined business rules, documents are
automatically routed to various stakeholders at different levels such as approver,
Key Benefits underwriter, manager etc. for timely completion of the banks processes.
! Reduction in processing time and
greater customer satisfaction
! Efficient document management
! Improved performance monitoring
using audit trail
! Reduce costs in setting up new
branches
A Cheque Truncation System (CTS) has also been deployed on the BPM Backbone for
centralized inward and outward clearing, branch/remote location cheque capture and for
Newgen Software Technologies inward, outward returns processing for the Bank. The solution has been integrated with
Limited is a market leader in third party Cheque capture devices like high-speed Cheque scanners/sorters and Cheque
Business Process Management deposit kiosks.
(BPM) and Enterprise Content
Management (ECM), with a global Newgen’s solution also interfaces with the bank's core banking system and is currently
footprint of about 700 installations being used for daily inward clearing of around 15,000 cheques.
in over 30 countries. More than 100
of these implementations are large, The Benefits
mission-critical solutions deployed The Newgen solution helps the client overcome the problems posed by the manual and
at world's leading BFSI, BPO, and existing systems besides improving productivity, increasing cost savings, reducing
processing time and a multitude of other expected benefits.
Fortune Global 500 companies.
Some Typical Benefits include:
Winner of several awards such as
! Reduction in processing time by:
“Frost and Sullivan’s Market + Optimal work distribution
Leadership Award for Document + Immediate identification of bottlenecks and deviations
Management System and Workflow + Parallel processing of loan application documents
Software & Services” and ! Greater customer satisfaction through quicker response and new product offerings
“Distinguished Application Product ! Efficient document management and tracking of status across the bank
Company” by NASSCOM, Newgen ! Improved performance monitoring using audit trails and ability to drill down to granular
Software is an ISO 9001:2000, ISO details
27001 certified and CMM Level 4 ! Easy process designing as per business requirements and enhanced productivity
! Reduced costs for setting up new branches and
company.
! Reduced operational costs for document capture & retrieval, processing
! Compliance with statutory regulations
Newgen prestigious clients include Max New York Life, HSBC, Deutsche Bank, ABN
AMRO, ICICI Bank, HDFC Bank, Hua Nan Commercial Bank, Bajaj Allianz, Sahara Life,
Royal Sundaram Alliance, IBM Daksh, Wipro BPO, Dow Jones, WNS, UBS, Equinox,
Patni BPO, Wividus, Unilever SSC, Ranbaxy SSC, Airtel, Hutch, Idea, Etisalat UAE,
Reliance Infocomm, Tata Tele Services, GSL Hongkong, Praxair, Philips, SEC
Philippines, Trent Limited, Kuoni Travels and Kenya Airways
Newgen Software Technologies Ltd.
www.newgensoft.com A-6, Satsang Vihar Marg,
Qutab Institutional Area,
New Delhi 110 067
Tel: +91-11-26964733, 26963571, 26856871
Email: newgen@newgen.co.in
Newgen Software Inc.
DCAP-CS-HSBC-03
1364 Beverly Road, St 300
McLean, VA 22101
Tel: +1 (703) 749-2855
Email: info@newgen.net