A leading private sector bank in India needed a solution to (1) manage reports from 1,700 branches, (2) provide online access to customer statements and reports instead of physical copies, and (3) reduce high storage and maintenance costs. Newgen's output management suite archived all reports from branches and credit card operations, provided online access, and reduced costs by over 90%. This gave the bank scalability, faster customer service, and optimized infrastructure costs.

1. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
E-Statement Solution using Newgen’s
Omni Output Management Suite
(O2MS)
For a leading private sector bank in India
Overview
The client is one of the largest private sector banks, headquartered in
Mumbai (India). The bank has more than 1,725 branches spread over
779 Indian towns and cities. The bank offers Wholesale Banking, Retail
Banking and Treasury services to its retail and corporate customers.
The Challenge
Key Benefits ! Managing the computer generated reports from around 1700 branches
! Instant access to online reports that and their credit card business
enable bank officers to service the ! Local or Regional branches could not store documents older than 3
customers better and also take faster months. Reports and Statements older than 3 months would be
decisions archived and stored in the Digital Processing Center (DPC) in
! Instant Delivery of Customer Mumbai. In case of any request, the bank’s branch officers would
Statements that ensures customers have to wait for a couple of hours to even 2 days to get the relevant
can access their statements online report from DPC (Mumbai)
and don’t wait for days to get the ! Customer care executives for credit card operations at Chennai were
duplicate statements not able to deliver duplicate credit card statements, as they were not
! Reduction in the Printing, Storage & online. To avoid delays, the executives would take multiple-copies of
Distribution cost by more than 90% the reports and keep them for such “contingencies”, which resulted in
lot of wastage of paper
! At DPC, reports were archived in tape drives to save on storage space.
Subsequent retrieval of these reports would cause needless wastage of
manpower resources and delays
! Massive storage and maintenance costs were being incurred. Rapidly
increasing customer base and increasing volumes was not making
things any easier
! To curb the growing expenses and process delays, the bank was
looking for an effective and efficient system that could bring down the
cost of operations and maintenance, and give them a scalable solution
The Newgen Solution
Newgen’s solution consisted of the complete Output Management Suite
that included Smart statements, Archival & Distribution system with
®
OmniReports and Enterprise Report Management System. All the
branches were connected via the intranet and the central database was
managed at DPC, Mumbai. All the reports generated by the core
banking application were directly archived into Newgen’s
OmniReports®. Similarly, Credit Card operations also generated and
archived more than 175 statements into the Smart statements server.
www.newgensoft.com

2. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
Benefits
! Instant access to online reports that enable bank officers to service the
customers better and also take faster decisions
! Instant Delivery of Customer Statements that ensures customers can
access their statements online and don’t wait for days to get the
duplicate statements
! Reduction in the Printing, Storage & Distribution cost by more than
90%
! Easy Integration with Web Portal without performance degradation
! Optimizations of IT infrastructure as RDBMS licenses are not
required. No special Hardware or Software is also required and no need
for any dedicated staff
Key Challenge
! Managing the computer About Newgen
generated reports from around Newgen Software Technologies Limited is the market leader in
1700 branches and their credit Business Process Management (BPM) and Enterprise Content
card business Management (ECM), with a global footprint of over 800 installations in
! Local or Regional branches could about 40 countries. More than 100 of these implementations are large,
not store documents older than 3 mission-critical solutions deployed at the world's leading BFSI, BPO
months. Reports and Statements and Fortune Global 500 companies.
older than 3 months would be
archived and stored in the Digital Newgen Software has been positioned in the Magic Quadrant for
Processing Center (DPC) in Enterprise Content Management (ECM), 2009. The company has been
Mumbai recognized by distinguished analyst firms like Frost and Sullivan as a
! Massive storage and maintenance 'Hot Company to Watch for' in their global ECM Market report, 2009
costs were being incurred. and by IDC in its exclusive report “Newgen Software: Global Leader in
Rapidly increasing customer base Business Process Management and Document Management Solutions”.
and increasing volumes was not Newgen has won prestigious awards such as CNBC-TV18 - “Emerging
making things any easier India Award 2008”.
With HSBC and SAP investment, Newgen is one of the rare product
companies to have the backing of both leading financial and technology
companies of the world. Newgen’s Quality Systems are certified
against ISO 9001:2008 and Information Security Standard, ISO
27001:2005. Newgen has been assessed at CMMI Level3.
Newgen prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank,
ABN Amro Bank, ICICI Bank, IDBI Bank, State Bank of India, ING Vysya Bank,
CitiFinancial, RAK Bank, Bank of Tanzania, Max New York Life, Bajaj Allianz,
Royal Sundaram Alliance, Unilever, Philips, GE Countrywide, EXL, Satyam
Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways and SEC Phillipines.
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-439-0703 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK
Newgen Software Technologies Ltd.
www.newgensoft.com
68 Lombard Street,
London EC3V, 9LJ
Tel: +44-207-868 1736
CS-HFC
Mobile: +44-78154 96669
Email: intmkt@newgensoft.com