The document discusses an electronic bill presentment solution implemented by Newgen for a leading Tanzanian bank. The bank wanted to lower costs and improve the delivery of statements to customers. Newgen implemented a solution that allows customers online access to current and past statements. This reduced query times and cut printing/mailing costs. The bank has seen improved customer satisfaction since implementing Newgen's solution.

1. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
Electronic Bill Presentment solution
For a Leading Tanzanian Bank
Overview
The client is a leader of the mid capital banks and is ranked amongst the
top 7 banks in Tanzania. The bank specializes in pre-export crop financing,
trade and financial services for small and medium enterprises.
The Challenge
“ E x i m B a n k Ta n z a n i a h a s The bank wanted to lower the turn around time for customer requests while
implemented Newgen minimizing the high cost of printing and distribution and uncertainty in the
SmartStatements addressing our Delivery of the Statements.
need for comprehensive statement
presentation, archival and retrieval
solution over the Internet. We have The Newgen Solution
also implemented OmniReports Newgen implemented electronic bill presentment and report management
Enterprise Report Management solution. Newgen solution is seamlessly integrated with core banking
(ERM) platform that captures report system and captures the report output into a single enterprise report
output from our core banking
warehouse in a highly compressed format for efficient management. The
system. The performance of the
solution has met our expectations solution is also used for publishing the statement on web for direct
and immensely helped us to deliver customer access over the internet.
quality service to our customers
resulting in better customer The Benefits
satisfaction. We would also like to
place on record, the excellent Customers have 24X7 access to their current and older statements. They
services and support Newgen has can view, print and download their statements and submit their
provided during the queries/problems online. The query-resolution time decreased drastically
implementation.” as the customer executive can access the statements’ details online. The
bank could not only cut down expenditure on sending statements through
postal mails, but is also using the system as a service differentiator. (They
IT Manager
have even released a full page advertisements in the national newspapers
for aggressive marketing).
About Newgen
Newgen Software Technologies Limited is the market leader in Business Process
Management (BPM) and Document Management System (DMS), with a global
footprint of about 750 installations in over 35 countries. More than 100 of these
implementations are large, mission-critical solutions deployed at world's leading
BFSI, BPO and Fortune Global 500 companies.
Newgen is recognized by distinguished analyst firm IDC in its exclusive report
“Newgen Software: Global Leader in Business Process Management and
Document Management Solutions.” With HSBC and SAP investment, Newgen is
one of the rare product companies to have backing of both leading financial and
technology companies of the world.
www.newgensoft.com

2. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
Winner of prestigious awards, such as CNBC-TV18 “Emerging India Award
2008”, Frost and Sullivan's “Market Leadership Award for Document
Management System and Workflow Software & Services” and “Distinguished
Application Product Company” by NASSCOM, Newgen’s Quality Systems are
certified against ISO 9001:2008 and Information Security Standard, ISO
27001:2005. Newgen has also been assessed at CMMI Level3.
The Benefits
! 24X7 access to their current and
older statements
! View, print and download their
statements and submit
queries/problems online.
! The query-resolution time
decreased drastically
Newgen prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank,
ABN Amro Bank, ICICI Bank, IDBI Bank, State Bank of India, ING Vysya Bank,
CitiFinancial, RAK Bank, Bank of Tanzania, Max New York Life, Bajaj Allianz,
Royal Sundaram Alliance, Unilever, Philips, GE Countrywide, EXL, Satyam
Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways and SEC Phillipines.
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
68 Lombard Street, Plaza Sentral
London EC3V, 9LJ Kuala Lumpur
BK-CS-EXB-09
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com