Efficient Partner Management in telecommunications - the importance of business process automation
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The current business models force the operators to pay more attention to reducing costs associated with cooperation with third parties (suppliers, partners). This is why they need to automate the process of partner relationship management. Here is how...
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Solution manual for operations management processes and supply chains 10th ed...
Outline of File:
Using Operations to Compete
CASE: CHAD’S CREATIVE CONCEPTS
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ELECTRONIC DATA INTERCHANGE (EDI)
This document discusses Electronic Data Interchange (EDI), including what it is, how it works, its components, advantages over paper-based systems, and cost benefits. EDI involves the electronic transfer of structured business documents between organizations using a standard format. It eliminates paper-based processes by providing an electronic link between trading partners. Key advantages of EDI include reduced data entry and improved business cycle times, as well as lower costs from things like fewer errors and expedited transactions. EDI systems typically involve three main components: business applications, translation services, and communication services to transfer data between partners.
Supplier Relationship Management
This document discusses supplier relationship management (SRM). SRM involves strategically managing interactions with third-party suppliers to maximize value. There are five key components of SRM: organizational structure, governance, supplier engagement model, value measurement, and technology and systems. Effective SRM requires establishing a formal SRM team, governance framework, tailored supplier engagement approaches, metrics to measure added value, and technology to track supplier performance data.
Third party logistics
Third party logistics (3PL) companies handle outsourced logistics functions like transportation and distribution for client companies. The document discusses the four main functions of 3PL providers as shipping/receiving, transportation, warehousing, and distribution. It also compares 3PL to 4PL providers and lists different types of 3PL services as well as the advantages of using 3PL like scalability, time/cost savings, and expansion opportunities. Finally, it notes some potential disadvantages of 3PL like loss of control, increased costs, and lack of business understanding.
Management Information System-Process Control system
The document discusses process control systems as a type of management support information system. It defines process control systems as monitoring and controlling physical processes through electronic sensors linked to computers that make adjustments based on continual monitoring of industrial processes. As an example, it provides a petroleum refinery that uses process control systems to monitor chemical processes and make instant adjustments to control the refinery process. The presentation was given by Mr. Aloshy Cheriyan on process control systems as part of a management information systems topic.
Indirect procurement
Most sourcing organizations focus on direct procurement, potentially overlooking indirect procurement and missing key opportunities to reduce spend. As indirect purchases increasingly become a larger percentage of overall spend, for many organizations, indirect procurement can be a diamond in the rough. This article makes the arguement that the value of indirect procurement should not be overlooked.
Comarch Telecoms Business Unit - Overview
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Recommended
Solution manual for operations management processes and supply chains 10th ed...
Outline of File:
Using Operations to Compete
CASE: CHAD’S CREATIVE CONCEPTS
CASE: BSB, INC.: Pizza Wars Come to Campus
ELECTRONIC DATA INTERCHANGE (EDI)
This document discusses Electronic Data Interchange (EDI), including what it is, how it works, its components, advantages over paper-based systems, and cost benefits. EDI involves the electronic transfer of structured business documents between organizations using a standard format. It eliminates paper-based processes by providing an electronic link between trading partners. Key advantages of EDI include reduced data entry and improved business cycle times, as well as lower costs from things like fewer errors and expedited transactions. EDI systems typically involve three main components: business applications, translation services, and communication services to transfer data between partners.
Supplier Relationship Management
This document discusses supplier relationship management (SRM). SRM involves strategically managing interactions with third-party suppliers to maximize value. There are five key components of SRM: organizational structure, governance, supplier engagement model, value measurement, and technology and systems. Effective SRM requires establishing a formal SRM team, governance framework, tailored supplier engagement approaches, metrics to measure added value, and technology to track supplier performance data.
Third party logistics
Third party logistics (3PL) companies handle outsourced logistics functions like transportation and distribution for client companies. The document discusses the four main functions of 3PL providers as shipping/receiving, transportation, warehousing, and distribution. It also compares 3PL to 4PL providers and lists different types of 3PL services as well as the advantages of using 3PL like scalability, time/cost savings, and expansion opportunities. Finally, it notes some potential disadvantages of 3PL like loss of control, increased costs, and lack of business understanding.
Management Information System-Process Control system
The document discusses process control systems as a type of management support information system. It defines process control systems as monitoring and controlling physical processes through electronic sensors linked to computers that make adjustments based on continual monitoring of industrial processes. As an example, it provides a petroleum refinery that uses process control systems to monitor chemical processes and make instant adjustments to control the refinery process. The presentation was given by Mr. Aloshy Cheriyan on process control systems as part of a management information systems topic.
Indirect procurement
Most sourcing organizations focus on direct procurement, potentially overlooking indirect procurement and missing key opportunities to reduce spend. As indirect purchases increasingly become a larger percentage of overall spend, for many organizations, indirect procurement can be a diamond in the rough. This article makes the arguement that the value of indirect procurement should not be overlooked.
Comarch Telecoms Business Unit - Overview
This presentation provides an overview of the activity of the Comarch Telecommunications Business Unit, the portfolio of products and service for service providers (telecom operators), basic data about the company as well other aspects of Comarch business within the telecom industry.
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Transportation plays a key role in supply chain efficiency and responsiveness. Different modes of transportation like ship, truck, rail, air, and pipeline are used to move products from locations of production to locations of consumption. The choice of transportation mode involves tradeoffs between transportation costs, inventory costs, and customer responsiveness. An effective transportation network is tailored based on factors like customer characteristics, product attributes, and infrastructure constraints.
American Tool Works (Prateek Mishra)
American Tool Works is looking to increase inventory levels and sales at small and mid-sized dealers. To increase inventory, they propose offering buy-back contracts that allow dealers to return unsold inventory, and revenue sharing contracts that provide discounts for bulk orders and allow dealers to share revenue. To increase sales, they suggest threshold contracts providing commissions up to sales levels, and sales incentive programs to motivate dealers' salespeople. Implementing these contracts could take 2-3 months. American Tool Works believes combining buy-back contracts and sales incentives will offer flexibility to dealers and lead to higher inventory and sales.
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This document discusses the bullwhip effect in supply chains. It begins by defining the bullwhip effect and explaining how it can lead to excess inventory and production inefficiencies. The beer game simulation is presented as demonstrating how orders fluctuate more at each stage of a supply chain even with a constant demand. Four main reasons for the bullwhip effect are discussed: demand forecast updating, order batches, price fluctuations, and rationing and shortage gaming. The document will continue by analyzing formal models of the bullwhip effect and approaches to mitigate it such as information sharing, reducing lead times, and retailer collaboration.
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Reverse logistics is the process of moving goods from the point of consumption back to the point of origin for recapturing value or proper disposal. It includes processing returned merchandise for reasons such as damage, product obsolescence, warranty claims, faulty orders, or end of product life cycles. Successful reverse logistics requires collecting return information, segmenting forward and reverse supply chains, implementing information technology, analyzing return reasons to prevent future returns, and potentially outsourcing return processing.
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Demand for advanced transportation management systems is rising as businesses seek to reduce costs, address capacity constraints, and streamline operations. While optimization is key, not all optimization strategies are equal, and focusing on only one factor can do more harm than good. Companies need transportation management systems that use both heuristic and deterministic approaches concurrently to consider all elements like strategies, details, granularity, and constraints to find the best solution. Ambev saw significant benefits like a 100% ROI in under a year by replacing legacy systems with new transportation management technology.
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Maintenance is important in any organization. Without proper maintenance, assets deteriorate over time reducing the quality of your output produced. It can also impact the safety of your asset or your people who operate it. Asset management focuses on assuring your people that parts and processes are optimized to improve asset performance. Reducing inventory, maintenance costs and the number of downtime events raises your productivity, while simultaneously driving financial performance and predictability. It also helps your employees with the right tools to make good decisions about driving your plant performance.
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E-business allows companies to execute transactions over the internet, including providing product information, placing orders with suppliers, allowing customers to place orders, track orders, receive payments, and more. It plays a significant role in many supply chains today. E-business can impact a company's responsiveness by enabling new revenues through direct sales and 24/7 access, and impact efficiency by reducing inventory, facility, transportation, and information costs. For a company to be successful with e-business, it must integrate the internet with existing distribution channels in a way that leverages the strengths of each.
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The document discusses financial supply chain management. It summarizes that the financial supply chain refers to the end-to-end trade processes and information that drive a company's cash, accounts, and working capital. It also compares physical supply chain management to financial supply chain management, noting they both involve the movement of documents, data, physical goods, and money. Key aspects of financial supply chain management discussed include order-to-cash cycles, accounts payable and receivable, cash management, working capital, and transaction costs.
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Transaction processing systems
The document discusses transaction processing systems. It defines transaction processing systems as systems that perform routine business operations like order entry, inventory control, and payroll. It describes different types of transaction processing like batch processing and real-time processing. It outlines the objectives of transaction processing systems like ensuring data accuracy, producing timely reports, and increasing efficiency. It then explains the typical transaction processing cycle of data collection, editing, correction, manipulation, storage, and document production.
Design for logistics
You design for manufacture, design for assembly, design for reliability... why not design for logistics as well?
This presentation provides a theoretical background on the purposes of packaging, and the characteristics of products with good logistics properties. The efficiency of packaging strategies is discussed, and the influence of good relationships within the supply chain.
Technology innovation in logistics
This document discusses various technologies that are improving logistics and transportation, including:
1. RFID tracking technology is being used in yards, shipping, distribution centers, railroads, airports, and other areas to track goods and increase supply chain visibility. However, privacy concerns exist regarding personal information.
2. Sensors using GSM technology can track temperature, humidity, shock, and other factors for pharmaceuticals and medical goods.
3. The growing Internet of Things and connected devices will create large pools of information and data for new software, services and analysis.
4. Amazon uses warehouse robots from Kiva Systems to automate moving items to fulfill orders more efficiently.
Logistic support
This document summarizes key concepts in logistics and integrated logistics support (ILS), including:
1) Historically, logistics involved supporting military operations through tasks like feeding soldiers, transporting supplies.
2) ILS takes a unified approach to integrating support considerations into system design from the start to minimize life cycle costs.
3) Key logistics concepts include reliability, maintainability, availability, and life cycle cost analysis. Designing for supportability is important to reducing overall ownership expenses.
E logistics
Deborah L. Bayles discusses e-logistics and e-fulfillment. She defines e-logistics as applying logistics concepts via the internet to conduct business electronically. E-fulfillment integrates people, processes, and technology to ensure customer satisfaction before, during, and after online purchases. She outlines the challenges of e-logistics and e-fulfillment as well as options for handling them such as performing functions in-house, outsourcing to third parties, or using drop shipping. She concludes that e-logistics and e-fulfillment are critical to e-commerce success but developing countries face greater challenges in delivering online orders and meeting customer expectations.
Document Management System
A document management system is a computer system used to track, store, and retrieve electronic and scanned paper documents. It allows organizations to store documents in various formats in a central electronic storage facility. Key features include adding documents to storage, and identifying and retrieving documents. Additional common facilities provide version control, reviews, and free text searching to help businesses effectively manage the large amounts of documents generated daily and reduce paper usage.
Coordination in a supply chain
This document discusses supply chain coordination and the bullwhip effect. It describes how a lack of coordination can lead to distortions in information and conflicts between supply chain stages. The bullwhip effect exacerbates these issues by causing demand fluctuations to increase as orders move up the supply chain. This results in higher costs across areas like manufacturing, inventory holding, and transportation. The document outlines obstacles to coordination like misaligned incentives, information processing delays, and behavioral factors. It proposes approaches to improve coordination, such as collaborative forecasting and planning, continuous replenishment programs, and ensuring goals and incentives are aligned across the supply chain.
Partner relationship management
Partner Relationship Management (PRM) refers to the strategies and methodologies used to manage relationships with channel partners. PRM solutions are implemented through web or cloud-based programs that can be customized. PRM includes functions like onboarding new partners, managing leads, marketing campaigns, and performance to foster strong business relationships. PRM allows for more effective management of sales channel relationships than CRM to boost engagement and collaboration with partners. PRM systems organize and control channel relationships through elements like training, marketing support, product information, sales tools, and partner onboarding to establish trust and communication within the sales channel.
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As an insurance carrier, your conversation with a policyholder makes a lasting impression—either good or bad. It is no longer merely the products you offer that matters. It is about the end-to-end experience and interactions that define a high-value, long-term customer relationship—or a quick defection. To grow profitable books of business you must offer more than a competitive product; you must provide an exceptional customer experience.
Watch the full recording of this web seminar at http://bit.ly/1ewhVGU
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Transportation in supply chain
Transportation plays a key role in supply chain efficiency and responsiveness. Different modes of transportation like ship, truck, rail, air, and pipeline are used to move products from locations of production to locations of consumption. The choice of transportation mode involves tradeoffs between transportation costs, inventory costs, and customer responsiveness. An effective transportation network is tailored based on factors like customer characteristics, product attributes, and infrastructure constraints.
American Tool Works (Prateek Mishra)
American Tool Works is looking to increase inventory levels and sales at small and mid-sized dealers. To increase inventory, they propose offering buy-back contracts that allow dealers to return unsold inventory, and revenue sharing contracts that provide discounts for bulk orders and allow dealers to share revenue. To increase sales, they suggest threshold contracts providing commissions up to sales levels, and sales incentive programs to motivate dealers' salespeople. Implementing these contracts could take 2-3 months. American Tool Works believes combining buy-back contracts and sales incentives will offer flexibility to dealers and lead to higher inventory and sales.
Edi, supply chain & internet
Vertical markets involve goods used as inputs by other businesses, while horizontal markets involve competing sellers of the same goods. EDI and supply chain management systems integrate information sharing between organizations to increase efficiency. Global information systems allow multinational organizations to conduct international business but face challenges from differences in laws, regulations, culture and standards between countries.
Logistics Process Outsourcing
Suma Soft has been the top Logistics Process Outsourcing Services provider for leading 3PL and Supply Chain Companies in UK, USA & Canada. Read More- http://bit.ly/29EAZDh
MIS enterprise system for collaboration
Collaboration involves working with others to achieve shared goals and can be short or long term. The nature of work is changing to emphasize interaction jobs and teamwork over individual work. This requires new collaboration technologies and the development of collaborative cultures within organizations. An enterprise system uses social networking platforms to deepen interactions between employees, customers, and suppliers by facilitating information sharing. Investing in collaboration tools can improve productivity, quality, innovation, and customer service to boost financial performance. Building a collaborative culture involves relying on teams rather than command and control, and using tools like email, wikis, and social networking software to support teamwork.
Measuring the bullwhip effect
This document discusses the bullwhip effect in supply chains. It begins by defining the bullwhip effect and explaining how it can lead to excess inventory and production inefficiencies. The beer game simulation is presented as demonstrating how orders fluctuate more at each stage of a supply chain even with a constant demand. Four main reasons for the bullwhip effect are discussed: demand forecast updating, order batches, price fluctuations, and rationing and shortage gaming. The document will continue by analyzing formal models of the bullwhip effect and approaches to mitigate it such as information sharing, reducing lead times, and retailer collaboration.
Reverse Logistic
Reverse logistics is the process of moving goods from the point of consumption back to the point of origin for recapturing value or proper disposal. It includes processing returned merchandise for reasons such as damage, product obsolescence, warranty claims, faulty orders, or end of product life cycles. Successful reverse logistics requires collecting return information, segmenting forward and reverse supply chains, implementing information technology, analyzing return reasons to prevent future returns, and potentially outsourcing return processing.
Three principles of transportation optimization
Demand for advanced transportation management systems is rising as businesses seek to reduce costs, address capacity constraints, and streamline operations. While optimization is key, not all optimization strategies are equal, and focusing on only one factor can do more harm than good. Companies need transportation management systems that use both heuristic and deterministic approaches concurrently to consider all elements like strategies, details, granularity, and constraints to find the best solution. Ambev saw significant benefits like a 100% ROI in under a year by replacing legacy systems with new transportation management technology.
Maintenance and Asset Management
Maintenance is important in any organization. Without proper maintenance, assets deteriorate over time reducing the quality of your output produced. It can also impact the safety of your asset or your people who operate it. Asset management focuses on assuring your people that parts and processes are optimized to improve asset performance. Reducing inventory, maintenance costs and the number of downtime events raises your productivity, while simultaneously driving financial performance and predictability. It also helps your employees with the right tools to make good decisions about driving your plant performance.
E businnes and the supply chain
E-business allows companies to execute transactions over the internet, including providing product information, placing orders with suppliers, allowing customers to place orders, track orders, receive payments, and more. It plays a significant role in many supply chains today. E-business can impact a company's responsiveness by enabling new revenues through direct sales and 24/7 access, and impact efficiency by reducing inventory, facility, transportation, and information costs. For a company to be successful with e-business, it must integrate the internet with existing distribution channels in a way that leverages the strengths of each.
Coordination in Supply Chain Management
The document discusses coordination in supply chain management. It begins by defining supply chains and coordination, then discusses how a lack of coordination can lead to issues like the bullwhip effect where demand fluctuations increase as information moves up the supply chain. It also discusses obstacles to coordination like incentives and information processing. The document proposes managerial levers to improve coordination, such as aligning goals, improving information visibility, pricing strategies, and building strategic partnerships. It concludes by discussing achieving coordination in practice.
Financial Supply Chain Management
The document discusses financial supply chain management. It summarizes that the financial supply chain refers to the end-to-end trade processes and information that drive a company's cash, accounts, and working capital. It also compares physical supply chain management to financial supply chain management, noting they both involve the movement of documents, data, physical goods, and money. Key aspects of financial supply chain management discussed include order-to-cash cycles, accounts payable and receivable, cash management, working capital, and transaction costs.
Aviation Service Lifecycle Management
Service life-cycle management (SLM) aims to streamline aircraft maintenance operations by eliminating unnecessary tasks and optimizing necessary maintenance. SLM analyzes historical maintenance data to determine the optimal timing and methods for maintenance. Major airlines and MRO providers are adopting SLM solutions from companies like Accenture to reduce maintenance costs, which represent a sizable portion of operating expenses. SLM leverages aircraft usage data and predictive analytics to do the right maintenance at the lowest cost.
Transaction processing systems
The document discusses transaction processing systems. It defines transaction processing systems as systems that perform routine business operations like order entry, inventory control, and payroll. It describes different types of transaction processing like batch processing and real-time processing. It outlines the objectives of transaction processing systems like ensuring data accuracy, producing timely reports, and increasing efficiency. It then explains the typical transaction processing cycle of data collection, editing, correction, manipulation, storage, and document production.
Design for logistics
You design for manufacture, design for assembly, design for reliability... why not design for logistics as well?
This presentation provides a theoretical background on the purposes of packaging, and the characteristics of products with good logistics properties. The efficiency of packaging strategies is discussed, and the influence of good relationships within the supply chain.
Technology innovation in logistics
This document discusses various technologies that are improving logistics and transportation, including:
1. RFID tracking technology is being used in yards, shipping, distribution centers, railroads, airports, and other areas to track goods and increase supply chain visibility. However, privacy concerns exist regarding personal information.
2. Sensors using GSM technology can track temperature, humidity, shock, and other factors for pharmaceuticals and medical goods.
3. The growing Internet of Things and connected devices will create large pools of information and data for new software, services and analysis.
4. Amazon uses warehouse robots from Kiva Systems to automate moving items to fulfill orders more efficiently.
Logistic support
This document summarizes key concepts in logistics and integrated logistics support (ILS), including:
1) Historically, logistics involved supporting military operations through tasks like feeding soldiers, transporting supplies.
2) ILS takes a unified approach to integrating support considerations into system design from the start to minimize life cycle costs.
3) Key logistics concepts include reliability, maintainability, availability, and life cycle cost analysis. Designing for supportability is important to reducing overall ownership expenses.
E logistics
Deborah L. Bayles discusses e-logistics and e-fulfillment. She defines e-logistics as applying logistics concepts via the internet to conduct business electronically. E-fulfillment integrates people, processes, and technology to ensure customer satisfaction before, during, and after online purchases. She outlines the challenges of e-logistics and e-fulfillment as well as options for handling them such as performing functions in-house, outsourcing to third parties, or using drop shipping. She concludes that e-logistics and e-fulfillment are critical to e-commerce success but developing countries face greater challenges in delivering online orders and meeting customer expectations.
Document Management System
A document management system is a computer system used to track, store, and retrieve electronic and scanned paper documents. It allows organizations to store documents in various formats in a central electronic storage facility. Key features include adding documents to storage, and identifying and retrieving documents. Additional common facilities provide version control, reviews, and free text searching to help businesses effectively manage the large amounts of documents generated daily and reduce paper usage.
Coordination in a supply chain
This document discusses supply chain coordination and the bullwhip effect. It describes how a lack of coordination can lead to distortions in information and conflicts between supply chain stages. The bullwhip effect exacerbates these issues by causing demand fluctuations to increase as orders move up the supply chain. This results in higher costs across areas like manufacturing, inventory holding, and transportation. The document outlines obstacles to coordination like misaligned incentives, information processing delays, and behavioral factors. It proposes approaches to improve coordination, such as collaborative forecasting and planning, continuous replenishment programs, and ensuring goals and incentives are aligned across the supply chain.
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Every Customer Conversation is a Moment of Truth: Leveraging Customer Centric...
As an insurance carrier, your conversation with a policyholder makes a lasting impression—either good or bad. It is no longer merely the products you offer that matters. It is about the end-to-end experience and interactions that define a high-value, long-term customer relationship—or a quick defection. To grow profitable books of business you must offer more than a competitive product; you must provide an exceptional customer experience.
Watch the full recording of this web seminar at http://bit.ly/1ewhVGU
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