Comarch Billing Quality Assurance (BQA) is a modern tool aimed at detecting revenue leakage in operators' order-to-cash processes by monitoring and verifying all critical stages of rating and billing, leading to increased productivity and reduced error recovery. It allows for efficient data verification and correlation of billing discrepancies, while also supporting automated verification of final pricing and subscriber data. Comarch, a global IT solutions provider, offers BQA as part of its comprehensive services for the telecommunications industry, helping companies enhance their billing processes and customer satisfaction.

1. Seek & destroy every crack in your revenue pipe
Comarch Billing Quality Assurance
Functional overview
Benefits
Comarch Billing Quality Assurance (BQA) is a modern tool dedicated to detecting revenue
leakage in operators’ ”order-to-cash” processes. The solution identifies revenue leaks by Shorter testing processes of products,
monitoring and verifying all critical stages of rating and billing processes. tariff plans and bundles (from weeks to
days)
Reduction in revenue leakage
File- and field-level validation 6-fold increase in RA department’s
productivity
To work effectively, Comarch Billing Quality Assurance requires proper input data, Increased efficiency of discrepancies’
representing rating and billing configuration and usage records. If this data is too limited, recovery
certain errors may pass unnoticed. In order to obtain a representative sample, CDRs/EDRs Reduction of customer service costs
are filtered with specific testing assumptions, such as a subscriber control group, products Decrease of over-billing resulting in
or timestamp of call/event (at the turn of the year, month, day, billing period, peak time, at improved customer satisfaction and
the end of a subscription). reduced churn
During the file / field verification process, various correlation and deduplication errors can
be detected, e.g. missing CDRs, uncorrelated CDRs representing one call or duplicates
(originating in the network, mediation or IN itself). Furthermore, the system performs other
off-the-shelf processes such as feed validation, file name checking and data enrichment.
Rating / billing verification
Comarch BQA is based on components that support multi-service, multi-industry Key features
convergence, which allows to perform advanced rating and billing verification. Such
flexibility enables modelling all the elements of the product catalog from the legacy Convergent on 3 levels: account, invoice,
system. Thanks to an intuitive GUI any changes in configuration can be performed by QA system
departments, improving time-to-market for new products. xDRs filtering and discarding
Validation of xDR data
List of all of the events related to
a chosen discrepancy
Alarm generation and prioritization
Legacy billing Local storage Rating Alarms
file/field level Rating/billing
External BQA „pull”
validations
and billing
comparison
and reports Local storage according to user settings
„push” scripts scripts calculation generation
Discrepancy aggregation
Legacy-rated Legacy-rated
CDR’s
Validated
CDR’s
Bill positions Detected Discrepancy Notification mechanisms
CDR’s and summary differences reports/alarms
On-line testing
Discrepancies statistics, drill-down
reporting engine
Rating & billing
CDR Mediation
Analysing and
External CDR
Verification
File File
sources
engine
engine
CDR storage storage navigation
IN CDR CDR Bills Diff Rep OUT
Mass management of conflicting records
Verification of guiding and invoicing
Figure 1. The revenue assurance process

2. Depending on the scope of the data available in the rated xDRs, the system can perform Comarch SA
Al. Jana Pawła II 39 a
automated verification of a final price, usage (in seconds, bytes or units), call/event cost
31-864 Kraków
before discount, included/free units requested and assigned, used discount, amount of Poland
tax (the final amount, but also the method of calculating tax), extension prefix, as well as phone: +48 12 64 61 000
fax: +48 12 64 61 100
whether the consumption has been done within peak time or not.
e-mail: info@comarch.com
Comarch Billing Quality Assurance also enables verification of guiding (matching usage
data to subscribers), subscriber data such as balance (amount and continuity), contracted
products/bundles and generated invoices. About Comarch:
Comarch is a global supplier of IT products and
Analyzing and reporting discrepancies services for the telecommunication industry.
The company’s flexible solutions are industry
All discrepancies detected during verification are analysed in order to recognize the most standard compliant and developed in-house.
important ones and accordingly prioritize corrective actions. To support this sub-process, Comarch solutions constantly evolve based on
many statistics are available in Comarch BQA, that show sums of aggregated differences customer demand. Since 1993, the company
according to several dimensions, helping pinpoint the source of the discrepancy: has accumulated experience and knowledge
in the fields of designing, implementing, and
Service (voice, SMS, MMS, data) integrating IT solutions. Comarch serves some
Tariff/Option/Concession/Bundle of the market’s largest players - such as Telekom
Recurring/Usage-based charge Deutschland (former T-Mobile Germany), T-Mobile
Any other xDR field Austria, E-Plus Germany, Vodafone Germany and
Telefónica O2 Germany, as well as companies from
These statistics are available to users via dedicated screens, and provide flexible, context- the KPN and France Telecom groups. Comarch
based navigation between various objects in the configuration, in order to facilitate the provides COTS products in the areas of BSS,
search for the root cause of the discrepancy. CRM, OSS as well as a range of comprehensive
services.
After distinguishing the cause of a single discrepancy, it is possible to mark all the
discrepancies related to this cause (e.g. every record that was rated with the use of a faulty
rating element) as “dealt with”, in order to speed up the entire process. Also, if the identified
root cause cannot be fixed (immediately or in the near future), application configuration
can be easily changed, to treat such “recognized” errors in a specific manner, so they do
not interfere with tracking further problems.
www.telecoms.comarch.com
comarch.com comarch.pl comarch.de
Comarch Spółka Akcyjna with its registered seat in Kraków at
Aleja Jana Pawła II 39A, entered in the National Court Register
kept by the District Court for Kraków-Śródmieście in Kraków, the
11th Commercial Division of the National Court Register under no.
KRS 000057567. The share capital amounts to 8,051,637.00 zł. The
share capital was fully paid, NIP 677 – 00 – 65 – 406
Copyright © Comarch 2010. All Rights Reserved.
EN-2011.05
Figure 2. Aggregated differences