1. The document outlines Operation Akar, which aimed to improve customer service and work environment at Mydin through various training, organizational development, and learning strategies. 2. Key strategies included training classes in customer service and supervisory skills, focus groups to tackle non-training issues, and using mental rehearsal to facilitate project coordination. 3. An organizational development strategy was to decentralize training responsibilities to branch HR teams, while a learning strategy focused on knowledge sharing and facilitating discussions.

1. Operation Akar Aug 2005