The Training Manager is responsible for developing and implementing training strategies to support organizational goals, ensuring two collaborative training programs are operating, conducting needs assessments, managing employee relations projects, teaching managers performance management tools, administering recognition programs, and leading a training team. Key responsibilities include creating an instructional design process, recommending solutions for performance issues, and continuously seeking new training approaches. The Training Manager must have a bachelor's degree in human resources or a related field, or 5 years of training experience, as well as leadership, communication, and customer service skills.

1. Training Manager Job Description
Position Overview
Reporting to the Vice President of Human Resources, this person will be accountable for the
development and implementation of training strategies, plans, and processes to support
organizational goals. He/she will be responsible for all training programs and must ensure
that there are two collaborative programs operating at all times: new hire training and
recurrent training.
Responsibilities
• Develop a needs assessment process and create an instructional design process
with appropriate delivery methods and post-training evaluations.
• Recommend solutions for performance issues and potential areas of training.
• Conduct training needs assessments and oversee the training function.
• Manage key employee relations projects and initiatives that have strategic and
organization-wide impact.
• Provide support to Department Managers in responding to personnel issues.
• Teach managers new ways to resolve performance issues using the organization’s
performance management tools.
• Undertake exit interviews with disembarking employees and provide feedback to
management as necessary.
• Administer company service recognition program.
• Coordinate efforts to ensure the full utilization of all site-training facilities, processes,
resources and equipment.
• Develop a 'full package' approach (progression by role) for all positions.
• Work closely with management, ensure that policies, programs and processes are
developed, implemented, communicated and consistently administered in

2. compliance with organizational objectives and with relevant laws/regulations.
• Manage, lead, motivate and develop Training team members.
• Resolve and respond to training issues and questions from leaders and employees
on the application and interpretation of processes, company policies and current
legislation.
• Keep informed on legislation impacting the organization’s training obligations.
• Continuously seek and support new approaches, practices and processes to
improve the efficiency of training services offered
Job Requirements
• Bachelor's degree from an accredited college or university in Human Resources, Adult
Education, or related field; or 5 years experience in training and employee relations.
• Working knowledge of employee relations practices, including dispute resolution and
investigation experience
• Demonstrated leadership abilities
• Strong presentation and public-speaking abilities
• Strong verbal, listening, written communication skills required
• Excellent inter-personal skills
• Ability to be proactive, self-motivated, and self-directed
• Demonstrated commitment to excellent customer service
• Depth of practical experience in both technical and non-technical training