The document outlines a problem-solving training program funded by the European Social Fund, aimed at equipping employees at all levels to effectively tackle workplace issues. It highlights the need for this training in today's complex business environment and details the structure, which includes four workshops over 13 weeks, and emphasizes the immediate benefits and the potential for progression to a level 2 apprenticeship. Interested organizations can contact Pathway Group for eligibility and scheduling information.

1. Problem Solving
No longer is problem solving the sole preserve
of the boardroom. New and complex business
challenges require everyone in your organisation
to solve workplace issues.
The Problem Solving programme will give
employees the skills to efficiently remove
problems in your organisation.
It’s an essential, flexible and rewarding experience
- and for eligible organisations it is being fully
funded by the European Social Fund so there is
no cost to you.
Why you need this training?
• Is there ever a difference between what you are
expecting a result to be, and what the result actually is?
• Do you have a lot of reoccuring problems?
• Is a problem’s severity often not accurately assessed?
• Do you never really get to the bottom of a problem?
• Are quick fixes normal within your organisation?
Following this training, employees
will have the ability to:
• Analyse problems and identify problem severity
• Identify the contributing factors to permanently solve
problems
• Assess the impact of alternative solutions
• Work more efficiently with co-workers, customers,
partners and vendors
• Use available resources to resolve issues constructively
• Achieve consensus by seeing a problem professionally,
not personally
Who is Problem Solving
suitable for?
Because today’ s business environment
dictates that all employees need to be
equipped to solve problems, Problem
Solving training is highly relevant to all
levels within your organisation, whatever
your area of activity.
If you have six or more people, Problem
Solving can be delivered exclusively within
your workplace. If your organisation meets
eligibility criteria this training is fully
funded for new or exisiting employees
aged 19 or over who work at least 16 hours
a week and meet UK residency criteria.
Pathway Group
putting you first

2. The learning in detail
Problem Solving training delivers instant results into your
organisation. The majority of learning for this programme
will be ‘on the job’. The assessed elements focus on work
place activities that directly add value to your operations.
Learners can choose to work at their own pace, and in
their own time, in order to complete the programme.
Progression
Employees can progress to complete a full Level 2
Apprenticeship in Business Improvement Techniques.
Partial funding may be avaliable towards completing the
Apprenticeship depending on eligibility.
How much time do workers need to
be released for and commit to?
Problem Solving training consists of four full day
workshops to be completed over 13 weeks. Learners will
also be required to spend an average of 4-8 hours a week
to complete all other elements of the programme. Online
tutorial support will also be provided to enable learners
to discuss matters relating to the progress of assessed
elements.
Fast facts:
• Four workshops
• Completed over 13 weeks
• Suitable for all levels within an
organisation
• Suitable for all types of organisation
• Provides immediate results and
benefits
• Option for additional units to provide a
nationally recognised qualification
Why Pathway Group?
Pathway Group is an established education
and training provider, with over 15 years
of experience. Pathway has developed
its expertise as a NVQ/QCF provider and
supports SMEs with recruitment and
training.
The Problem Solving qualification has been
developed in partnership with the Skills
Funding Agency and awarding bodies such
as EDI, City & Guilds and ILM. This nationally
recognised qualification is delivered by
qualified assessors and we assure you that
the training modules will increase your
employee’s skills.
Next Steps...
To check your organisations eligibility for
funding and to book an appointment with
our business advisors, please contact us on:
Tel: 0121 707 0550 / 0800 955 0870
Email: info@pathwaygroup.co.uk
Website: www.pathwaygroup.co.uk
Pathway Group
putting you first