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Conflict management
This presentation discusses conflict management and provides an overview of the topic. It begins with defining conflict and describing the agenda, which includes the characteristics, nature, causes, types, and levels of conflict. It then examines the components and consequences of conflict, both good and bad. The presentation outlines various ways to manage conflict, such as active listening, empathy, avoidance, compromise, collaboration, and accommodation. Finally, it discusses the five stages of conflict management and concludes that managing conflict is important for success in organizations.
Conflict management
- 1. CONFLICT MANAGEMENT PRESENTED BY : RAGINAVENKATESWARA RAO 2/24/2021
- 2. AGENDA OF TODAY’SPRESENTATION:- •INTRODUCTION •CHARACTERISTICS OF CONFLICT •NATURE OF CONFLICT •VIEWS OF CONFLICT •CAUSES OF CONFLICT •TYPES OF CONFLICT •LEVELS OF CONFLICT •COMPONENTS OF CONFLICT •CONFLICT MANAGEMENT •WAYS TO MANAGE CONFLICT •FIVE CONFLICT MANAGEMENT STAGES 2/24/2021
- 3. INTRODUCTION Conflict may bedefined simply as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. 2/24/2021
- 4.
- 5. TYPES OF CONFLICT Generaltypes:- •Functional •Dysfunctional Types of conflict in work place: •Personality conflicts •Intergroup conflict •Cross-cultural conflict 2/24/2021
- 6. LEVELS OF CONFLICT Thesix levels of conflict are:- Intra-personal (within an individual), Inter-personal (between individuals), Intra-group (within a group), Inter-group (between groups), and Intra-organizational (within organizations). Inter-organization conflict 2/24/2021
- 7. INTRA-ORGANIZATIONAL CONFLICT (1) verticalconflict (2) horizontal conflict (3) line-staff conflict and (4) role conflict 2/24/2021
- 8. COMPONENTS OF CONFLICT •GoodConsequences of Conflict •Bad Consequences of Conflict 2/24/2021
- 9. GOOD CONSEQUENCES OFCONFLICT •Increased Creativity. •It forces people to clarify their views. •It can produce constructive social change. •It gives people the opportunity to test their capacities. •Development of group and organization cohesion. 2/24/2021
- 10. BAD CONSEQUENCES OFCONFLICT •Violence. •Break down of relationship. •A breakdown of collaborative ventures. •Destruction of Communication. 2/24/2021
- 11. CONFLICT MANAGEMENT Conflict managementis defined as “the opportunity to improve situations and strengthen relationships”. 2/24/2021
- 12. WAYS TO MANAGECONFLICT •Strategies to Resolve Conflicts •Active listening •Empathy • Avoidance •Compromise •Competence •Collaboration •Accomodation 2/24/2021
- 13. STRATEGIES TO RESOLVECONFLICTS •Assume you do not have all the answers. •Ask questions to understand the other person(s). •Be prepared to compromise or make a deal. 2/24/2021
- 14. ACTIVE LISTENING •Really listento what they are saying. •Focus your attention on them •Use non-verbal cues (e.g. nodding the head) •Paraphrase what they have said, to show that you have understood. 2/24/2021
- 15. EMPATHY •Try to putyourself in their shoes •Acknowledge their feelings 2/24/2021
- 16. AVOIDANCE when you haveno chance of winning. 2/24/2021
- 17. COMPROMISE where both sideshave equally important goals. 2/24/2021
- 18. COMPETENCE when you needquick, decisive action. 2/24/2021
- 19. COLLABORATION Effective for complexscenarios where you need to find a novel solution. 2/24/2021
- 20. ACCOMODATION Effective when theother party is the expert or has a better solution. 2/24/2021
- 21. FIVE CONFLICT MANAGEMENTSTAGES 2/24/2021
- 22. CONCLUSION PEOPLE WILL GETSUCCEED IN THE ORGANISATION IF THEY ARE ABLE TO MANAGE THE CONFLITS 2/24/2021
- 23.