The document discusses the significance of communication skills in both personal and professional contexts, emphasizing its origins and various types. Effective communication is highlighted as essential for achieving production targets, managing staff, and maintaining cooperation among departments, while its absence can lead to miscommunication and significant losses. The text also identifies tools and methods to enhance communication, underscoring its role in meeting customer expectations.

1. Importance of Communication Skills &
Its Impact on Production Communication

2. Ashiq Mahmud
Production Officer
C.P Bangladesh Co. Ltd.
Prepared By

3. Origin of ‘Communication’
The term 'Communication' has been derived from
the Latin word 'communis' that means 'common'.
Thus 'to communicate' means 'to make common'
or 'to make known'.

4. What is Communication Skill?
Communication skills is the ability to use
language (receptive) and express (expressive)
information.
Effective communication skills are a critical
element in career and personal lives

5. Communication is A Series of Experience
Hearing
Smell
Seeing
Taste
Touch

6. Process of Communication

7. Types of Communication
On the basis of organization
relationship
Formal
Informal

8. Continued…
On the basis of Flow
Vertical
Crosswise/Diagonal
Horizontal

9. Continued…
On the basis of Expression
Oral
Written
Gesture

10. Most Common Ways to Communicate
Speaking
Writing
Visual
Image
Body
Language

11. Communication Aids
Audio
Telephone
Radio
Voice Recordings

12. Continued…
Visual
Presentation Slides
Pictures and Arts
Documents and records
Diagrams and Charts

13. Continued…
Audio-Visual
Presentation
Television
Internet
Video Recordings

14. Continued…
Social media and Messengers:
Skype
Facebook
Viber
WhatsApp
IMO

15. 7 C’s of Effective Communication

16. Need of Effective Communication Skill

17. Communication Impact on Production Process
Effective Communication helps:
To achieve production targets effectively
In staff management
To share information clearly and correctly among all sections
In product management
Training and skill development

18. Continued…
To maintain good Co-operation with other departments
To maintain proper documentation and records
To maintain sustainability of the overall production process
through regulating all sections effectively

19. Effective Communication Benefit
Customer Expectation What we provided

20. Continued…
Satisfied Customer

21. Continued…
Miscommunication may cause:
Failure in achieving department objectives
Failure to meet customer requirements
Damage to resources and reputation
Breakdown of process chain
Severe losses

22. Continued…
Machine damage and accidents
Degradation of product quality
Misunderstanding

23. Miscommunication
Customer expectation What we understood and
provided

24. Continued…
Dissatisfied Customer

25. So always maintain
Effective Communication Chain
By gaining
Effective Communication Skill

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