This document discusses listening and effective listening skills. It defines listening, differentiates it from hearing, and provides fast facts about listening abilities. It outlines active listening skills like maintaining eye contact and paraphrasing. Good listening traits include being non-evaluative and reflecting feelings. The importance of listening is also highlighted. Different types of listening like informative, appreciative, and empathic listening are defined. Barriers to listening such as interruptions and distractions are covered. Do's and don'ts of effective listening conclude the document.
Sales stuck in Negotiation? Is it winning the deal or relationship?Learn the Steps to Negotiate. Learn Negotiation Strategies and Communication Styles.
Sales stuck in Negotiation? Is it winning the deal or relationship?Learn the Steps to Negotiate. Learn Negotiation Strategies and Communication Styles.
This Presentation was prepared for a session I gave at the Department of Agricultural and Biosystems Engineering, Alexandria University.
Public Speaking is considered a dilemma that faces a lot of us, but it's easy to learn.
Read this presentation and google every title to find much more of interesting information and facts.
This is a PowerPoint presentation I had to create for my Customer Relations class. A 50 minute presentation about an important aspect of customer service. Before this project, I had never created a PowerPoint before.
This Presentation was prepared for a session I gave at the Department of Agricultural and Biosystems Engineering, Alexandria University.
Public Speaking is considered a dilemma that faces a lot of us, but it's easy to learn.
Read this presentation and google every title to find much more of interesting information and facts.
This is a PowerPoint presentation I had to create for my Customer Relations class. A 50 minute presentation about an important aspect of customer service. Before this project, I had never created a PowerPoint before.
Active listening is a way of listening and responding to another person that improves mutual understanding
Active listening involves listening with all senses
Active listening is a way of paying attention to other people that can make them feel that you are hearing them.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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Art of listening
1.
2. Things to be discussed
What is Listening ?
Listening vs. Hearing.
Fast Facts.
Active listening skills.
Traits of a good Listener.
Importance of listening.
Listening technique.
Types of Listening.
Barriers to effective listening
Do’s of effective listening.
Don’ts of effective listening.
Closing Thought.
3. Listening
Listening is the process of receiving, constructing meaning from , and
responding to spoken and/or non verbal messages.
It is the most powerful form of acknowledgement and a way of saying to
your customer, “You are important”.
To hear something with thoughtful attention.
An essential management and leadership skill.
4. Listening vs. Hearing
Hearing – physical process, natural , passive.
Listening – physical and mental process, active, learned
process, a skill.
Listening is hard.
You must choose to participate in the process of LISTENING.
5. We listen at 125-250 wpm, think at 1000-3000 wpm.
75% of the time we are distracted, preoccupied or forgetful.
20% of the time, we remember what we hear.
More than 35% of businesses think listening is a top skill for success.
Less than 2% of people have had formal education with listening.
Fast Facts
6. Active Listening Skills
It requires the listener to hear the words and identify the feelings associated
with the words.
Pay attention to the tone of the words and the nonverbal cues of the speaker.
Maintaining eye contact with the speaker, concentrating on the speaker’s
words, making verbal responses, and summarizing parts of what has been said
when clarity is needed. Overall it is active participation in a conversation.
As a listener you must actually hear and not assume what is said.
Don’t interrupt the speaker to interject your own thoughts.
Let speakers finish out their own sentences. We cannot learn anything from
others if we try to do all the talking.
7. L – Look
I – Inquire
S – Summaries
T – Take Notes
E – Encourage
N – Neutralize
8. Traits of a good listener
Being non-evaluative.
Paraphrasing.
Reflecting implications.
Reflecting hidden feelings.
Inviting further contributions.
Responding non-verbally.
9. Improves relationships.
Improves our knowledge.
Improves our understanding.
Prevents problems escalating.
Saves time and energy.
Can save money.
Leads to better results.
Importance of Listening
10. Listen
Don’t interrupt.
Let the speaker finish.
Concentrate on what is being said and how it is being said.
Make notes if this helps.
Show the speaker that you are listening.
Question
Check understanding.
Summarise
Paraphrase what the speaker has just told you.
Listening Technique
11. Types of Listening
Informative Listening :
Where your aim is to concentrate on the message being given. This may be
the content of a lesson, directions, instructions, etc.
12. Appreciative listening :
Where the listener gains pleasure/ satisfaction from listening to a certain type of
music or listening to a particular charismatic speakers or entertainers, etc.
13. Empathic listening :
Where the listener tends to listen rather than talk.
Their non-verbal behavior indicates that the listener is attending to what is being
said.
The emphasis is on understanding the speaker’s feelings and being supportive
and patient.
14. Discriminative listening :
Where the listener is able to identify and distinguish inferences or emotions
through the speaker’s change in voice tone, their use of pause, etc.
Some people are extremely sensitive in this way, while others are less able
to pick up these subtle cues.
Where the listener may recognize and pinpoint a specific engine fault, a
familiar laugh from a crowded theatre or their own child’s cry in a noisy
playground.
This ability may be affected by hearing impairment.
15. Critical listening :
Where the listener may be trying to weigh up whether the speaker is credible,
whether the message being given is logical and whether they are being duped or
manipulated by the speaker.
This is the type of listening that we may adopt when faced with an offer or sales
pitch that requires a decision from us.
16. Interrupting – knowing the answer.
Trying to be helpful.
Seeing discussion as competition.
Distraction - red flag words – emotional triggers.
Mind- Reading.
Noises.
Avoidance.
Day-Dreaming.
Barriers to active Listening
17. Be mentally prepared to listen.
Evaluate the speech not the speaker.
Be unbiased to the speaker by depersonalizing your feelings.
Fight distractions by closing off sound sources.
Be open minded.
Ask questions to clarify and not to overshadow intelligence.
Paraphrase from time to time.
Send appropriate non-verbal signals time to time.
Do’s of Effective Listening
18. Not to pay undue emphasis on vocabulary as you can use the context to
understand the meaning.
Not to pay too much attention to the accessories and clothing of the
speaker.
Not to prepare your responses while the speaker is speaking.
Avoid preconceptions and prejudices.
Not to get distracted by outside influences.
Not to interrupt too often.
Not to show boredom.
Don’ts of Effective Listening