It contains defination, types, difference between hearing and listening, effective vs ineffective listening, Barriers of effective listening, Strategies for effective listening, Advantages of listening, Objectives of listening, Fallacies about listening, Purpose Of Listening, Conclusion with survey's results and graphs.

1. Prestige Institute Of Management
Gwalior
Topic = Listening
Submitted to - Submitted By -
Dr. Sneha Rajput Anshu Dubey (14)
Nandini Bansal (34)
Priyansh Shrivastava (43)

2. What is Listening?
Listening is receiving language through the ears. Listening involves
identifying the sounds of speech and processing them into words and
sentences. When we listen, we use our ears to receive individual
sounds (letters, stress, rhythm and pauses) and we use our brain to
convert these into messages that mean something to us.

3. Types Of Listening –
 Critical listening
 Biased listening
 Appreciative listening

4.  Sympathetic listening
Therapeutic listening
Relationship listening

5. • Receiving any message through ears
is known as hearing.
• Hearing is when the sound reaches
your ears.
• It is Physical ability.
• Hearing is passive.
• Does not requires a conscious effort.
• On the other hand explanation of the
received message can be labeled as
listening.
• Listening is when the sound reaches
your brain.
• It requires mental attention.
• Listening is active.
• On the other hand listening is a
conscious human behavior.
Difference Between Hearing & Listening
Hearing Listening

6. 73%
16%
7% 4%
Findings of Survey - 1
1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

7. Effective vs Ineffective Listening
Ineffective
1. Listener looks bored, uninterested or
judgmental; avoids eye contact.
2. Listener shifts focus of attention to himself.
3. Listener fails to accept speaker’s ideas &
feelings.
4. Listener fails to empathize.
5. Listener fails to summarize.
6. Listener narrows the range of alternatives
by suggesting one course of action.
Effective
1. Listener maintains positive posture, keep
attention focused on speaker; maintains
eye contact.
2. Listener keeps focus of her comments on
the speaker.
3. Listener accepts ideas and feelings of
speaker.
4. Listener empathizes.
5. Listener summarizes the progress of the
conversation from time to time.
6. Listener broadens the range of ideas by
suggesting a number of alternatives.

8. Talking speed vs speed of
thought
Selective listening
Lack of interest
Beliefs and attitude
Reactions to speaker
BARRIERS OF
EFFECTIVE LISTENING

9. Be Attentive
Ask Questions
Don’t Interrupt Unnecessarily
Strategies for effective listening

10. Use Body Language
Empathize
Take notes

11. Listening rate (1 being the lowest & 5 being the highest)
Finding’s conclusion
Managers have average or lower listening ability.
0
5
10
15
20
25
30
35
40
45
1 2 3 4 5
Listening skills - Managers
Percentage%
Findings of
survey - 2

12.  Mutual trust
 Productivity
 Boosts confidence
 Fewer mistakes
Advantages of listening

13. Objectives of listening
Improving listening skills
To learn
To increase one’s understanding
To advise or counsel
To relieve one’s boredom

14. Fallacies about listening
Listening and hearing are same.
Good readers are good listeners.
Listening improves with age.
Listening skills are difficult to
learn.
We believe we can listen well
already.

15. Purpose Of Listening

16.  Differs from hearing
Conclusion
 Critical Element
 Learned