This ppt covers Listening Skill...

1. By
Atindya K Ghosh

2. Introduction
• Almost 45% of time we spend in listening.
• An essential management and leadership
skill.
• A process of receiving, interpreting and
reacting to a message.
• Difference between listening & hearing

3. Types of Listening
• Appreciative listening
• Empathetic listening
• Comprehensive listening
• Critical listening

4. Traits of a Good Listener
• Being non-evaluative
• Paraphrasing
• Reflecting implications
• Reflecting hidden feelings
• Inviting further contributions
• Responding non-verbally

5. Active Versus Passive listening
• Show keenness
• Expressions
• Alertness
• Questions
• Not neglecting physical aspects
• Valid reason for criticism

6. Implications
• Good listening helps you to take better
decisions and make better policies in
organization.
• On the contrary lack of proper listening can
lead to embarrassing situations because of a
gap in coordination and understanding.

7. Tips for Effective Listening
Do’s
•Be mentally prepared to listen
•Evaluate the speech not the speaker
•Be unbiased to the speaker by
depersonalizing your feelings
•Fight distractions by closing off sound
sources
•Be open minded
•Ask questions to clarify and not to
overshadow intelligence
•Paraphrase from time to time
•Send appropriate non-verbal signals
time to time
Don'ts
•Not to pay undue emphasis on vocabulary
as you can use the context to understand
the meaning
•Not to pay too much attention to the
accessories and clothing of the speaker
•Not to prepare your responses while the
speaker is speaking
•Avoid preconceptions and prejudices
•Not to get distracted by outside
influences
•Not to interrupt too often
•Not to show boredom

8. Conclusion
• You do not listen with just your ears. You
listen with your eyes and with your sense of
touch. You listen with your mind, your
heart, your imagination. (Egan Gerard)
• A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.

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