Body language includes posture, head motion, facial expressions, eye contact, and gestures. It is important to be conscious of body language because nonverbal cues are often more believable than words, and body language should be professional in work environments. Active listening skills like nodding and acknowledging what others say can help conversations flow smoothly.

3. BODY LANGUAGE

4. FEATURES OF BODY LANGUAGE
 Posture
 Head Motion
 Facial Expression
 Eye Contact
 Gesture

6.  When non verbal messages contradict verbal
messages, we tend to believe non verbal
messages.

7.  Why is it important to be conscious of body
language in different situations?

10.  In work enviroment,
use professional
verbal language
- “Yes” instead of “Uh-huh”, “Hello”
instead of “Hey”.
- Remember your manners, Please,
Thank you, yes ma’am/sir.
- Don’t use profanity in any
education or employment situation.

12. VOCABULARY

14.  Use active listening skills
Most people don’t
listen to
understand, they
listen to reply.

15.  Acknowledge what’s
being said by
nodding, saying
“yes”. Etc.
Respond in ways
that keeps the
conversation going.