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Ankur Tiwari, profile picture
Uploaded byAnkur Tiwari
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Effective communication skills

The document outlines effective communication skills, emphasizing the definition and process of communication, barriers to communication, and the importance of active listening. It describes various types of communication, tips for improving both verbal and non-verbal communication, and the benefits of effective communication in the workplace. Additionally, it highlights the differences between hearing and listening, providing steps and tips for effective listening.

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Communication Skills•
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Effective Communication Skills
Objectives  Define and understand communication and the communication process  List and overcome the filters/barriers in a communication process  Practice active listening  Tips to improve verbal and non verbal communication
What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
What is Communication? Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding. Communication is not a mysterious process.Communication is not a mysterious process. It takes place when the ideas from your mind are transferred toIt takes place when the ideas from your mind are transferred to another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.
The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
Types of Communication One-way communication Two-way communication One to many
Components of Communication Verbal CommunicationVerbal Communication Vocal communicationVocal communication Non-verbal communicationNon-verbal communication
Features of Effective Communication  Active Listening  Eye contact  Posture  Simple language  Questioning skills
Benefits of effective communication  Quicker problem solving  Better decision making  Steady work flow  Strong business relations  Better professional image
Barriers to communication  Noise  Inappropriate medium  Assumptions/Misconceptions  Emotions  Language differences  Cultural differences  Poor listening skills  Use of jargon  Distractions
Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
Active Listening The process of recognizing, understanding, and accurately interpreting communicated messages and responding to spoken and/or nonverbal messages. Steps to Effective Listening:  Hearing  Interpretation  Evaluation  Respond
o Eliminate Noise o Get Feedback – Verbal & Body Signals o Speak Slowly & Rephrase your sentence o Don’t Talk down to the other person o Listen Carefully & Patiently Improving Verbal Communication-Tips
Improving Body Language - Tips  Keep appropriate distance  Touch only when appropriate  Take care of your appearance  Be aware - people may give false cues  Maintain eye contact  Smile genuinely
…in the new global and diverse workplace requires excellent communication skills! Success for YOU…
THANK YOU