SlideShare a Scribd company logo

Communication Skills

1 of 16
Download to read offline
WORKSHOP  ON   EFFECTIVE COMMUNICATION SKILLS By Prem Chand
Objectives ,[object Object],[object Object],[object Object],[object Object]
What is Communication? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What are the most common ways  we communicate? Spoken Word Written Word Visual Images Body Language
Types of Communication Downwards Communication  : Highly Directive, from Senior to subordinates, to  assign duties, give instructions, to inform to offer feed  back, approval to highlight problems etc. Upwards Communications   : It is non directive in nature from down below, to give  feedback, to inform about progress/problems, seeking  approvals. Lateral or Horizontal  Communication   : Among colleagues, peers at same level for information  level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to  communication. COMMUNICATION NETWORKS Formal Network   :  Virtually vertical as per chain go command within the   hierarchy. Informal Network   : Free to move in any direction may skip formal chain of   command.  Likely  to satisfy social and emotional needs and also can facilitate task accomplishment.
HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.

Recommended

More Related Content

What's hot (11)

Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Pardip(130210125007)
Pardip(130210125007)Pardip(130210125007)
Pardip(130210125007)
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Process of communication
Process of communicationProcess of communication
Process of communication
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Welcome to bus. comm. 01
Welcome to bus. comm. 01Welcome to bus. comm. 01
Welcome to bus. comm. 01
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
communication
communicationcommunication
communication
 

Viewers also liked

Product Development & Lifecycle
Product Development & LifecycleProduct Development & Lifecycle
Product Development & LifecycleMark Davies
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship ManagementMark Davies
 
Philosophy Of Management And Leadership
Philosophy Of Management And LeadershipPhilosophy Of Management And Leadership
Philosophy Of Management And LeadershipMark Davies
 
What's Next in Growth? 2016
What's Next in Growth? 2016What's Next in Growth? 2016
What's Next in Growth? 2016Andrew Chen
 
The Six Highest Performing B2B Blog Post Formats
The Six Highest Performing B2B Blog Post FormatsThe Six Highest Performing B2B Blog Post Formats
The Six Highest Performing B2B Blog Post FormatsBarry Feldman
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your BusinessBarry Feldman
 

Viewers also liked (6)

Product Development & Lifecycle
Product Development & LifecycleProduct Development & Lifecycle
Product Development & Lifecycle
 
Customer Relationship Management
Customer Relationship ManagementCustomer Relationship Management
Customer Relationship Management
 
Philosophy Of Management And Leadership
Philosophy Of Management And LeadershipPhilosophy Of Management And Leadership
Philosophy Of Management And Leadership
 
What's Next in Growth? 2016
What's Next in Growth? 2016What's Next in Growth? 2016
What's Next in Growth? 2016
 
The Six Highest Performing B2B Blog Post Formats
The Six Highest Performing B2B Blog Post FormatsThe Six Highest Performing B2B Blog Post Formats
The Six Highest Performing B2B Blog Post Formats
 
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business32 Ways a Digital Marketing Consultant Can Help Grow Your Business
32 Ways a Digital Marketing Consultant Can Help Grow Your Business
 

Similar to Communication Skills

Similar to Communication Skills (13)

Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Effective Communication skill
Effective Communication skillEffective Communication skill
Effective Communication skill
 
How to improve communication skills
How to improve communication skillsHow to improve communication skills
How to improve communication skills
 
Communication Skills.ppt
Communication Skills.pptCommunication Skills.ppt
Communication Skills.ppt
 
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.pptCOMMUNICATION-SKILLS-kgbyshivammishra.ppt
COMMUNICATION-SKILLS-kgbyshivammishra.ppt
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication basics ppt
Communication basics pptCommunication basics ppt
Communication basics ppt
 
communication
communicationcommunication
communication
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 

Communication Skills

  • 1. WORKSHOP ON EFFECTIVE COMMUNICATION SKILLS By Prem Chand
  • 2.
  • 3.
  • 4. What are the most common ways we communicate? Spoken Word Written Word Visual Images Body Language
  • 5. Types of Communication Downwards Communication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication : Among colleagues, peers at same level for information level for information sharing for coordination, to save time. In modern business environment communication extends beyond written or spoken words to listened word. Visual dimension added by T.V., computers has given to new meaning to communication. COMMUNICATION NETWORKS Formal Network : Virtually vertical as per chain go command within the hierarchy. Informal Network : Free to move in any direction may skip formal chain of command. Likely to satisfy social and emotional needs and also can facilitate task accomplishment.
  • 6. HIERARCHY LEVEL Upward Comm. Downward Comm. Horizontal Comm.
  • 7. The Communication Process SENDER (encodes) RECEIVER (decodes) Barrier Barrier Medium Feedback/Response
  • 8.
  • 9. Hearing Vs Listening Hearing – Physical process, natural, passive Listening – Physical as well as mental process, active, learned process, a skill Listening is hard. You must choose to participate in the process of listening.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15. … in the new global and diverse workplace requires excellent communication skills! Success for YOU…

Editor's Notes

  1. 1