The document outlines 101 ways to improve communication skills, including techniques for speaking, listening, and writing. It recommends controlling fear, believing in your message, defining acronyms, using humor and stories, practicing pronunciation, making eye contact, preparing to listen, asking questions, writing with a purpose, using active verbs and concise language, keeping a journal, and having a positive attitude. The overall goal is to effectively communicate messages through speaking, listening, and writing skills.

1. 101 Ways to Improve Your Communication Skills Presented by Catherine Jaggard Reno, Nevada January 10, 2006

20. Questions

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