The presentation covers basic communication introduction, types of communication, skills needed for communication and many more

1. Let’s get to know each
other?

2. Krishantha Jayasundara
Staff Officer-Human
Resources at Alpha
Apparels Ltd
BA General Degree
University of Peradeniya
(English, Psychology &
Sociology)
PQHRM(IPM)
NDTHRD(IPM)
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7. Let’s define communication
• Transmission (sending and receiving of
information) of meaning to others through a
particular media in a way that creates
understanding
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8. Word of mouth Facial expressions
Written word Gestures (non verbal)
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9. To simply say
• Communication is the exchange of
information between two or more parties in
a way that creates understanding.
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10. Sender Encoding Channel Decoding Receiver
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12. Communication Skills
Thinking
Listening
Non-verbal
Speaking
Good
Communicator 12

13. Importance of
Communication
Success for business
(negotiating, commanding,
explaining)
Communication is the gate
to success.
Avoidance of interpersonal
issues caused by poor
communication.
Individuals spend 70% of
their working hours
communicating, reading,
speaking and listening.
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14. External and Internal
Communication
Internal Communication
Superiors
Subordinates
Core worker
External Communication
Customers
Suppliers
Public
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15. Forms of Communication
1. Verbal
Communication
2. Non-verbal
Communication
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16. Verbal Communication
Group Activity
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17. Yesterday, I went to Kurunegala food city at 4.30 pm with my friend John. John is a nice
friend and he is fat and tall. I had few goods to buy and I was walking around the shelves
in the food city to look for the items I want to buy. While I was busy with looking for
items, my friend who was jobless was busy with chatting with his girlfriend over Viber.
About 10 minutes passed and I saw a man wearing a dark blue shirt and a black trouser
is looking at me at the entrance. He was wearnign a brown colour jacket and an old
black fedora (hat). I was surprised as to why he is staring at me like this. I tried to
ignore it and continue shopping. After about 2 or 3 minutes, I again looked at the
entrance to see whether he has gone. Then, I saw that this man was talking to a middle-
aged lady in a light green frock and with a grey hair. The hand bag of that lady was
leather one. She seems to be bothered by something. There was a child standing close to
this lady and that child was playing with a green colour toy. The child very thin and
dirty.This man pointed a figure at me and told something to that woman who looked
really bothered by this man. After sometime, I saw that my friend is missing.

18. I tried to call him but his phone was switched off. I was really confused. I was
thinking whether there is any connecting between this man talking to the woman
and my friend suddenly gone out of the place. I was lost in thoughts for few
minutes and in the next moment I was surprised to see that the man is also missing
out of nowhere. I approached one of the service ladies in the right corner on the
right side of the entrance. She was looking very tired. She was wearing a silver
necklace and red colour ear rings. I asked her whether she saw my friend. She said
that he walked away from the place with a girl who came with her father. “That
father was looking at you as you came with him” she continued. I understand what
happened. He has met his girlfriend accidently and might have gone to “No limit”
for buying some clothes for New Year. Cursing him for what he did, I paid the bill
and walked out of Foodcity to look for a taxi. While I was looking around I saw that
man approaching me from distance. I quickly took a blue colour taxi driven by a
young person with a blue three-quarter trouser and a red T-shirt with a tattoo on
his right hand and a heavy nickel necklace around his neck. 18

19. • Speaking
• Writing
• Discussing
• Listening
Words
arranged in
a way to
create
meanings.
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21. Features of Verbal
Communication
Structured Conscious International
Easier to
control
Less reliable
than nonverbal
communication
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23. Communicating
without the use
of words.
Gestures Postures
Vocal qualities Attitudes
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26. Less structured
Most often
unconscious
Less intent
Often difficult
to control
More reliable
than verbal
communication
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27. Non-Verbal
Communication
Group Activity
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28. Flow of Communication
Based on
relationships
Formal
Informal
Based on flow
of directions
Upward
Downward
Sideward
Based on
methods used
Oral
Written
Gestural
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29. Barriers to Communications
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30. Barriers to Communications
Physical/environ
mental barriers
Barriers caused
by wrong medium
Semantic barriers
Cultural barriers
Psychological and
attitudinal
barriers
Barriers caused
by varying
perception of
reality
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31. Physical and Environmental
Barriers
• Time
• Place
• Space
• Climate
• Noise
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32. Barriers Caused by Wrong
Medium
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33. Semantic Barriers
Semantic barriers occur when the sender and
receiver have different understandings of the
message due to words with multiple
meanings.
Sender- “Do this activity bimonthly”
(twice per month)
Receiver-Every other month
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34. Examples
Crash
1. Auto accident
2. Drop in the Stock Market
3. To attend a party without being invited
4. ocean waves hitting the shore
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35. Cultural Barriers
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36. Cultural Barriers (V)
• North America-Victory or
Peace
• England & Australia- take
this
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37. Cultural Barriers (Ok)
• North America-things
are going well
• France- a person is
though to be worthless
• Japan- money
• Brazil, Russia &
Germany- something
not appropriate for
workplace
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38. • Germany-01
• Japan- 05
• North America- Good
Job
Cultural Barriers (Thumbs Up)
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39. • Germany-01
• Japan- 05
• North America- Good
Job
Cultural Barriers (Hook ‘em
Horns)
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40. • Europe-disagreement
• North America- signal
for greeting or to get
someone’s attention
Cultural Barriers (Waving
Hand)
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41. Moods Attitudes
Relationships
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42. Level of
knowledge
Unfamiliarity
with subject
matter
Lack of
analytical
skills
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43. Know your
subject and use
simple language
Focus on the
purpose
Know your
audience
Be organized
Improve
communication
skills
Avoid technical
jargons
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45. Factors Affecting Group
Communication
Size
Longevity
Leadership
Perception and
self-concept
Status
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46. Size
• Small in size-better communication
• Large group-fewer opportunities to
interact
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47. Longevity
Groups formed for
short term goals
will only focus on the
goal
Groups formed for
long term goals
will have time to
interact with each
other
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48. Leadership
• Leadership styles in the group leader affect
the communication among them.
Authoritative Democratic
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49. Perception and Self-Concept
• How a member sees and perceives himself
and his status affect the nature of
relationship he maintains with others
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50. Status
• Social life, living condition and social class
affect the way they interact with each other.
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