The document discusses culture shock and its impact on cross-cultural communication. It defines culture shock as anxiety resulting from the loss of familiar social signs and symbols. Common symptoms include anger, homesickness, depression and relationship stress. Culture shock occurs when one is totally immersed in a new culture without understanding its customs or behaviors. To cope, one must become aware of cultural differences, avoid stereotypes, and respect other cultural viewpoints. For effective cross-cultural communication and language teaching, cultural awareness and sensitivity are important.