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Chapter 2 Leadership
The most important and critical issue
for quality system success.
Why need good leaders for total
quality management system?
What makes a good
leader/leadership?
• Vision
• Cohesion, synergy and collaboration
• Empower people
• Core values
• Shared values
• Ethics
• Proactive and problem prevention
• Communications
What leadership? (Core Values)
• Customer-driven quality
• Continuous improvement
• Human assets
• Prompt responses
• Upstream efforts
• Long term planning
• Objective decision making
• Partnership
• Responsibility and citizenship
• Results focus
Shared Values
• Truth and Honesty
• Trust
• Unselfishness
• Receptive
• Personal risks
• Credits to others
• Integrity
• Considerate to others
Leaders don't create followers,
they create more leaders.
Tom Peters in "Fast Company"
Effective Leadership, by David L. Goetsch, Pren
Effective Leadership: Step 1-5
1. Develop a vision and commit to achieving it.
2. Project unquestionable integrity and selflessness.
3. Establish credibility and good stewardship.
4. Develop a can-do attitude and seek responsibility
5. Develop self-discipline, time management and
execution skills.
Effective Leadership, by David L. Goetsch, Pren
Effective Leadership: Step 6-10
6. Be a creative problem solver and decision
maker.
7. Be a positive change agent.
8. Be an effective team builder.
9. Empower followers to lead themselves.
10. Be an effective conflict managers and
consensus builder
Vision Statement
• Declaration
• Realistic picture
• Concise
Mission Statement
• Who we are?
• Who are the customers?
• What we do?
• How we do it?
Quality Policy Statement
• A general guide for everyone
• Approved by the CEO
• Awareness and implemented by everyone
• Required by ISO/QS 9000 standards for
quality systems.

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Chapter 2 leadership

  • 1. Chapter 2 Leadership The most important and critical issue for quality system success.
  • 2. Why need good leaders for total quality management system?
  • 3. What makes a good leader/leadership? • Vision • Cohesion, synergy and collaboration • Empower people • Core values • Shared values • Ethics • Proactive and problem prevention • Communications
  • 4. What leadership? (Core Values) • Customer-driven quality • Continuous improvement • Human assets • Prompt responses • Upstream efforts • Long term planning • Objective decision making • Partnership • Responsibility and citizenship • Results focus
  • 5. Shared Values • Truth and Honesty • Trust • Unselfishness • Receptive • Personal risks • Credits to others • Integrity • Considerate to others
  • 6. Leaders don't create followers, they create more leaders. Tom Peters in "Fast Company"
  • 7. Effective Leadership, by David L. Goetsch, Pren Effective Leadership: Step 1-5 1. Develop a vision and commit to achieving it. 2. Project unquestionable integrity and selflessness. 3. Establish credibility and good stewardship. 4. Develop a can-do attitude and seek responsibility 5. Develop self-discipline, time management and execution skills.
  • 8. Effective Leadership, by David L. Goetsch, Pren Effective Leadership: Step 6-10 6. Be a creative problem solver and decision maker. 7. Be a positive change agent. 8. Be an effective team builder. 9. Empower followers to lead themselves. 10. Be an effective conflict managers and consensus builder
  • 9. Vision Statement • Declaration • Realistic picture • Concise
  • 10. Mission Statement • Who we are? • Who are the customers? • What we do? • How we do it?
  • 11. Quality Policy Statement • A general guide for everyone • Approved by the CEO • Awareness and implemented by everyone • Required by ISO/QS 9000 standards for quality systems.