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Chapter 4
Management Concepts
4-2
Outline • Learning objectives
• COSO enterprise risk
management framework
• Business process
management
• Expectancy theory
4-3
Learning
objectives
3. List and discuss some basic
principles of business process
management.
4. Explain expectancy theory.
5. Apply all three topics within the
context of accounting
information systems.
1. Summarize and
explain the
importance of
COSO’s
Enterprise Risk
Management—
Integrated
Framework.
2. Define business
process
management,
including a
generalized
model of BPM.
4-4
COSO ERM framework
• Definition of enterprise risk management
Enterprise risk management is a process, effected by an entity’s
board of directors, management and other personnel, applied in
strategy setting and across the enterprise, designed to identify
potential events that may affect the entity, and manage risk to be
within its risk appetite, to provide reasonable assurance regarding
the achievement of entity objectives.
What similarities & differences do you see between the
ERM and internal control definitions?
4-5
COSO ERM framework
• Internal environment
• Objective setting
• Event identification
• Risk assessment
• Risk response
• Control activities
• Information and
communication
• Monitoring
What similarities & differences do you see between the
ERM and internal control frameworks?
4-6
COSO ERM framework
• Internal environment
Organization’s overall
attitude toward
managing risk
• Objective setting
What the organization is
trying to achieve (in
general, not just with
respect to risk
management)
• Event identification
What could happen to
interfere with achieving
those objectives?
4-7
COSO ERM framework
• Risk assessment
– How likely is each
event to occur?
– Inherent and residual
risk
– Assessed qualitatively
• Risk response
– Generic response(s) to
each risk
– Four alternatives
• Accept
• Reduce
• Avoid
• Share
– A single risk may have
multiple generic risk
responses.
4-8
COSO ERM framework
• Control activities
Specific ideas for
implementing the
generic response(s)
• Information &
communication
Similar to the same
element of the internal
control framework
• Monitoring
Similar to the same
element of the internal
control framework
4-9
COSO ERM framework
• Internal environment
The Board of Directors
forms a “risk
assessment” committee,
which includes both
directors and
employees.
• Objective setting
The Red Cross wants to
increase monetary
donations by 10% in the
coming year.
4-10
COSO ERM framework
• Event identification
The Red Cross does not adequately identify
potential new donors.
• Risk assessment
– Inherent: high
– Residual: moderate
• Risk response
– Accept
– Reduce
4-11
COSO ERM framework
• Control activities
– Accept: Acknowledge
and discuss the risk.
– Reduce: Ask each
current donor to provide
contact information for a
potential new donor.
• Information &
communication
A company’s SEC filings
and other external
communications outline the
ERM plan.
4-12
COSO ERM framework
• Monitoring
On a quarterly basis, a sample of employees
completes a survey about the effectiveness of
the ERM plan; the survey results are analyzed
by the risk assessment committee.
4-13
Business process management
• One definition
– A systematic approach to analyzing,
redesigning, improving and managing a
specific process
– Processes can include:
• Sales / collection
• Acquisition / payment
• Conversion
• Financing
• Human resources
4-14
Business process management
Generalized model of
BPM
1) Select the process
and define its
boundaries.
2) Observe, document,
and map the process
steps and flow.
3) Collect process-
related data.
4) Analyze the collected
data.
5) Identify and prioritize
potential process
improvements.
6) Optimize the
process.
7) Implement and
monitor process
improvements.
4-15
Business process management
1) Capital One wants to
improve its process for
requesting insurance
verification from
mortgage holders.
2) Capital One creates
an ordered list of the
steps it currently uses
to request insurance
verification from
mortgage holders.
4-16
Business process management
3) Capital One tracks the length of time and
cost involved in its current process. It
also collects data on employee &
customer satisfaction with it.
4-17
Business process management
4) A process improvement team analyzes
the data using appropriate tools (e.g.,
statistical analysis, benchmarking with
similar firms).
4-18
Business process management
5) The process improvement
team suggests three ways
to improve the process.
They prioritize them for
implementation.
6) The highest priority
change is implemented.
7) The process improvement
team collects additional
data and analyzes it to
determine the success of
the implemented change.
4-19
Expectancy theory
• Suggested by Victor
Vroom
• A way to conceptualize
human motivation
• So long as
organizations employ
people, understanding
human motivation will
be critical.
4-20
Expectancy
theory 1. Expectancy
If I put in the effort, will I be
successful in achieving my goal?
2. Instrumentality
If I’m successful, will I be
rewarded?
3. Valence
Do I value the reward?
• Three elements
• Motivation is the
product of the
three.
• If any one of the
three is “zero,”
then motivation is
zero.
Motivation =
Expectancy X Instrumentality X Valence
4-21
Expectancy
theory 1. Expectancy
If I work a lot of extra hours, will I
complete all my assigned tasks?
2. Instrumentality
If I complete all my assigned
tasks, will I get a pay raise?
3. Valence
Do I value getting a pay raise?
Here’s an
example of each
element.
4-22

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Sppt chap004

  • 1. Copyright © 2016 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Chapter 4 Management Concepts
  • 2. 4-2 Outline • Learning objectives • COSO enterprise risk management framework • Business process management • Expectancy theory
  • 3. 4-3 Learning objectives 3. List and discuss some basic principles of business process management. 4. Explain expectancy theory. 5. Apply all three topics within the context of accounting information systems. 1. Summarize and explain the importance of COSO’s Enterprise Risk Management— Integrated Framework. 2. Define business process management, including a generalized model of BPM.
  • 4. 4-4 COSO ERM framework • Definition of enterprise risk management Enterprise risk management is a process, effected by an entity’s board of directors, management and other personnel, applied in strategy setting and across the enterprise, designed to identify potential events that may affect the entity, and manage risk to be within its risk appetite, to provide reasonable assurance regarding the achievement of entity objectives. What similarities & differences do you see between the ERM and internal control definitions?
  • 5. 4-5 COSO ERM framework • Internal environment • Objective setting • Event identification • Risk assessment • Risk response • Control activities • Information and communication • Monitoring What similarities & differences do you see between the ERM and internal control frameworks?
  • 6. 4-6 COSO ERM framework • Internal environment Organization’s overall attitude toward managing risk • Objective setting What the organization is trying to achieve (in general, not just with respect to risk management) • Event identification What could happen to interfere with achieving those objectives?
  • 7. 4-7 COSO ERM framework • Risk assessment – How likely is each event to occur? – Inherent and residual risk – Assessed qualitatively • Risk response – Generic response(s) to each risk – Four alternatives • Accept • Reduce • Avoid • Share – A single risk may have multiple generic risk responses.
  • 8. 4-8 COSO ERM framework • Control activities Specific ideas for implementing the generic response(s) • Information & communication Similar to the same element of the internal control framework • Monitoring Similar to the same element of the internal control framework
  • 9. 4-9 COSO ERM framework • Internal environment The Board of Directors forms a “risk assessment” committee, which includes both directors and employees. • Objective setting The Red Cross wants to increase monetary donations by 10% in the coming year.
  • 10. 4-10 COSO ERM framework • Event identification The Red Cross does not adequately identify potential new donors. • Risk assessment – Inherent: high – Residual: moderate • Risk response – Accept – Reduce
  • 11. 4-11 COSO ERM framework • Control activities – Accept: Acknowledge and discuss the risk. – Reduce: Ask each current donor to provide contact information for a potential new donor. • Information & communication A company’s SEC filings and other external communications outline the ERM plan.
  • 12. 4-12 COSO ERM framework • Monitoring On a quarterly basis, a sample of employees completes a survey about the effectiveness of the ERM plan; the survey results are analyzed by the risk assessment committee.
  • 13. 4-13 Business process management • One definition – A systematic approach to analyzing, redesigning, improving and managing a specific process – Processes can include: • Sales / collection • Acquisition / payment • Conversion • Financing • Human resources
  • 14. 4-14 Business process management Generalized model of BPM 1) Select the process and define its boundaries. 2) Observe, document, and map the process steps and flow. 3) Collect process- related data. 4) Analyze the collected data. 5) Identify and prioritize potential process improvements. 6) Optimize the process. 7) Implement and monitor process improvements.
  • 15. 4-15 Business process management 1) Capital One wants to improve its process for requesting insurance verification from mortgage holders. 2) Capital One creates an ordered list of the steps it currently uses to request insurance verification from mortgage holders.
  • 16. 4-16 Business process management 3) Capital One tracks the length of time and cost involved in its current process. It also collects data on employee & customer satisfaction with it.
  • 17. 4-17 Business process management 4) A process improvement team analyzes the data using appropriate tools (e.g., statistical analysis, benchmarking with similar firms).
  • 18. 4-18 Business process management 5) The process improvement team suggests three ways to improve the process. They prioritize them for implementation. 6) The highest priority change is implemented. 7) The process improvement team collects additional data and analyzes it to determine the success of the implemented change.
  • 19. 4-19 Expectancy theory • Suggested by Victor Vroom • A way to conceptualize human motivation • So long as organizations employ people, understanding human motivation will be critical.
  • 20. 4-20 Expectancy theory 1. Expectancy If I put in the effort, will I be successful in achieving my goal? 2. Instrumentality If I’m successful, will I be rewarded? 3. Valence Do I value the reward? • Three elements • Motivation is the product of the three. • If any one of the three is “zero,” then motivation is zero. Motivation = Expectancy X Instrumentality X Valence
  • 21. 4-21 Expectancy theory 1. Expectancy If I work a lot of extra hours, will I complete all my assigned tasks? 2. Instrumentality If I complete all my assigned tasks, will I get a pay raise? 3. Valence Do I value getting a pay raise? Here’s an example of each element.
  • 22. 4-22