How Project Managers build people skills for phenomenal project success

1. Emotional Intelligence for Project Managers
- CEO, Metahumin Consultancy Pvt Ltd.
- Winner of several awards & accolades for Project Management skills
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Sanjeev Joshi EQ Fellow, CIE, PMP

2. Challenges faced by Project Managers
Introduction
• Project is a unique endeavour with definite start and end
• Project inefficiencies cost multi-million dollars to the organizations globally as per PMI USA
Challenges faced by Project Managers
1. Project constraint – Cost, Quality, Time, Scope & Risk
2. Stakeholder conflict on scope
3. Layers of staff, Vendors & sub contractors
4. Project priority for the organization
5. Virtual teams
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Project Manager need to exhibit both Business & People skills

3. BUSINESS SKILLS
Project integration Management
Project Scope, Cost, Quality Management
Time Management
Human resources Management
Risk Management
Communications Management
Stakeholder Management
Domain Expertise
PEOPLE SKILLS
Self Awareness
Self-Management
Social Awareness
Relationship Management
Team Leadership
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Business vs. People skill
Soft skills cannot be replaced by hard work

4. EQ model for developing people skills
EQ Model for Project Management
1. Self Awareness
2. Self-Management
3. Social Awareness
4. Relationship Management
5. Team Leadership
Self – Awareness Self-Management
Social Awareness Relationship
Management
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Soft skills cannot be replaced by hard work
Team Leadership

5. 1. Self-Awareness
• Observations
• PM’s lacks self SWOT analysis
• Risk Taking abilities contribute towards success
• EQ edge for Project Manager
• Emotional self Awareness
• Accurate Self- Assessment
• Self Confidence
• Practitioner’s perspective
• Clarity for overarching goals
• Intrinsic motivation
• Optimism
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Project Management begins with self assessment

6. 2. Self-Management
• Observations
• Responding vs. response
• Standing tall in difficult situation
• HALT ( Hungry, Angry, Lonely & Tired)
• EQ edge for Project Manager
• Self Control
• Practioners perspective
• Know thyself
• Brace-up, be resourceful & gather necessary
support
• Apply Self renewal techniques
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
A strong sense of deploying capabilities for expected outcome

7. 3. Social-Awareness
• Observations
• Stakeholder cost-benefit, value analysis due to project
delay
• Overall impact of project on end customer
• EQ edge for Project Manager
• Empathy : Learn & practise to work along diverse set of
people
• Organizational awareness : Current of emotions & political
realty in a given organization. Leverage value & culture.
• Seeing others clearly : Wright-wrongs.
• Practioners perspective
• Demonstrate early wins
• Outsmart stakeholders. Be proactive.
• Seek best in other’s. Set performance bar high
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Practise empathy. Leverage organizational assets.

8. 4. Relationship Management
• Observations
• PM lacks desired authority
• Resources & support
• Conflicting requirement
• EQ edge for Project Manager
• Stakeholder relationships : Relationship strategy &
nurturing relationship
• Developing others : Team skill building & passing baton
• Truth Telling : speak your mind
• Practioners perspective
• Apply EI basics
• Coach others ( Team, customer, vendors)
• Communication : 1 to1, over Lunch, Town hall
• Recognize others frequently
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Recognition is powerful yet underused tool in PM’s arsenal

9. 5. Team Leadership
• Observations
• Lack of stakeholder engagement
• Trust on vision & leadership
• Lack of leadership for Leading Change towards
better tomorrow
• EQ edge for Project Manager
• Communication
• Conflict Management
• Inspirational Leadership
• Practioners perspective
• Caste good vision & mission. Lead team by
values.
• Listen & Respond with empathy
• Improve meeting by making them productive
• Use all 5 types of conflict management
techniques-Compromising, Smoothing, Forcing,
Avoiding, Confronting
• Hire & train project resources
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
As a PM you leave or die by your resources

10. Key takeaways
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Social awareness – Practise empathy
Encourage Project Manager’s on building people skills
Self Awareness – Assess & Improve yourself
Self Management – Manage & deploy resources well
Relationship Management- Build strong network
Team Leadership – Become resonant leader