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Emotional Intelligence for Project Managers
- CEO, Metahumin Consultancy Pvt Ltd.
- Winner of several awards & accolades for Project Management skills
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Sanjeev Joshi EQ Fellow, CIE, PM
Challenges faced by Project Managers
Introduction
• Project is a unique endeavour with definite start and end
• Project inefficiencies cost multi-million dollars to the organizations globally as per PMI USA 2017 report
Challenges faced by Project Managers
1. Project constraint – Cost, Quality, Time, Scope & Risk
2. Stakeholder conflict on scope
3. Layers of staff, Vendors & sub contractors
4. Project priority for the organization
5. Virtual teams
Project Manager need to exhibit both Business & People skills
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
BUSINESS SKILLS
Project integration Management
Project Scope, Cost, Quality Management
Time Management
Human resources Management
Risk Management
Communications Management
Stakeholder Management
Domain Expertise
PEOPLE SKILLS
Self Awareness
Self-Management
Social Awareness
Relationship Management
Team Leadership
Business vs. People skill
Soft skills cannot be replaced by hard work
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
EQ model for developing people skills
EQ Model for Project Management
1. Self Awareness
2. Self-Management
3. Social Awareness
4. Relationship Management
5. Team Leadership
Soft skills cannot be replaced by hard work
Self – Awareness Self-Management
Social Awareness Relationship
Management
Team Leadership
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
1. Self-Awareness
• Observations
• PM’s lacks self SWOT analysis
• Risk Taking abilities contribute towards success
• EQ edge for Project Manager
• Emotional self Awareness
• Accurate Self- Assessment
• Self Confidence
• Practitioner’s perspective
• Clarity for overarching goals
• Intrinsic motivation
• Optimism
Project Management begins with self assessment
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
2. Self-Management
• Observations
• Responding vs. response
• Standing tall in difficult situation
• HALT ( Hungry, Angry, Lonely & Tired)
• EQ edge for Project Manager
• Self Control
• Practitioner’s perspective
• Know thyself
• Brace-up, be resourceful & gather necessary
support
• Apply Self renewal techniques
A strong sense of deploying capabilities for expected outcome
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
3. Social-Awareness
• Observations
• Stakeholder cost-benefit, value analysis due to project
delay
• Overall impact of project on end customer
• EQ edge for Project Manager
• Empathy : Learn & practise to work along diverse set of
people
• Organizational awareness : Current of emotions & political
realty in a given organization. Leverage value & culture.
• Seeing others clearly : Wright-wrongs.
• Practitioner’s perspective
• Demonstrate early wins
• Outsmart stakeholders. Be proactive.
• Seek best in other’s. Set performance bar high
Practise empathy. Leverage organizational assets.
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
4. Relationship Management
• Observations
• PM lacks desired authority
• Resources & support
• Conflicting requirement
• EQ edge for Project Manager
• Stakeholder relationships : Relationship strategy &
nurturing relationship
• Developing others : Team skill building & passing baton
• Truth Telling : speak your mind
• Practitioner’s perspective
• Apply EI basics
• Coach others ( Team, customer, vendors)
• Communication : 1 to1, over Lunch, Town hall
• Recognize others frequently
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Recognition is powerful yet underused tool in PM’s arsenal
5. Team Leadership
• Observations
• Lack of stakeholder engagement
• Trust on vision & leadership
• Lack of leadership for Leading Change towards
better tomorrow
• EQ edge for Project Manager
• Communication
• Conflict Management
• Inspirational Leadership
• Practitioner’s perspective
• Caste good vision & mission. Lead team by
values.
• Listen & Respond with empathy
• Improve meeting by making them productive
• Use all 5 types of conflict management
techniques-Compromising, Smoothing, Forcing,
Avoiding, Confronting
• Hire & train project resources
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
As a PM you leave or die by your resources
Key takeaways
EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
Social awareness – Practise empathy
Encourage Project Manager’s on building people skills
Self Awareness – Assess & Improve yourself
Self Management – Manage & deploy resources well
Relationship Management- Build strong network
Team Leadership – Become resonant leader

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Eq for project managers

  • 1. Emotional Intelligence for Project Managers - CEO, Metahumin Consultancy Pvt Ltd. - Winner of several awards & accolades for Project Management skills EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Sanjeev Joshi EQ Fellow, CIE, PM
  • 2. Challenges faced by Project Managers Introduction • Project is a unique endeavour with definite start and end • Project inefficiencies cost multi-million dollars to the organizations globally as per PMI USA 2017 report Challenges faced by Project Managers 1. Project constraint – Cost, Quality, Time, Scope & Risk 2. Stakeholder conflict on scope 3. Layers of staff, Vendors & sub contractors 4. Project priority for the organization 5. Virtual teams Project Manager need to exhibit both Business & People skills EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 3. BUSINESS SKILLS Project integration Management Project Scope, Cost, Quality Management Time Management Human resources Management Risk Management Communications Management Stakeholder Management Domain Expertise PEOPLE SKILLS Self Awareness Self-Management Social Awareness Relationship Management Team Leadership Business vs. People skill Soft skills cannot be replaced by hard work EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 4. EQ model for developing people skills EQ Model for Project Management 1. Self Awareness 2. Self-Management 3. Social Awareness 4. Relationship Management 5. Team Leadership Soft skills cannot be replaced by hard work Self – Awareness Self-Management Social Awareness Relationship Management Team Leadership EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 5. 1. Self-Awareness • Observations • PM’s lacks self SWOT analysis • Risk Taking abilities contribute towards success • EQ edge for Project Manager • Emotional self Awareness • Accurate Self- Assessment • Self Confidence • Practitioner’s perspective • Clarity for overarching goals • Intrinsic motivation • Optimism Project Management begins with self assessment EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 6. 2. Self-Management • Observations • Responding vs. response • Standing tall in difficult situation • HALT ( Hungry, Angry, Lonely & Tired) • EQ edge for Project Manager • Self Control • Practitioner’s perspective • Know thyself • Brace-up, be resourceful & gather necessary support • Apply Self renewal techniques A strong sense of deploying capabilities for expected outcome EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 7. 3. Social-Awareness • Observations • Stakeholder cost-benefit, value analysis due to project delay • Overall impact of project on end customer • EQ edge for Project Manager • Empathy : Learn & practise to work along diverse set of people • Organizational awareness : Current of emotions & political realty in a given organization. Leverage value & culture. • Seeing others clearly : Wright-wrongs. • Practitioner’s perspective • Demonstrate early wins • Outsmart stakeholders. Be proactive. • Seek best in other’s. Set performance bar high Practise empathy. Leverage organizational assets. EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi
  • 8. 4. Relationship Management • Observations • PM lacks desired authority • Resources & support • Conflicting requirement • EQ edge for Project Manager • Stakeholder relationships : Relationship strategy & nurturing relationship • Developing others : Team skill building & passing baton • Truth Telling : speak your mind • Practitioner’s perspective • Apply EI basics • Coach others ( Team, customer, vendors) • Communication : 1 to1, over Lunch, Town hall • Recognize others frequently EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Recognition is powerful yet underused tool in PM’s arsenal
  • 9. 5. Team Leadership • Observations • Lack of stakeholder engagement • Trust on vision & leadership • Lack of leadership for Leading Change towards better tomorrow • EQ edge for Project Manager • Communication • Conflict Management • Inspirational Leadership • Practitioner’s perspective • Caste good vision & mission. Lead team by values. • Listen & Respond with empathy • Improve meeting by making them productive • Use all 5 types of conflict management techniques-Compromising, Smoothing, Forcing, Avoiding, Confronting • Hire & train project resources EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi As a PM you leave or die by your resources
  • 10. Key takeaways EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Social awareness – Practise empathy Encourage Project Manager’s on building people skills Self Awareness – Assess & Improve yourself Self Management – Manage & deploy resources well Relationship Management- Build strong network Team Leadership – Become resonant leader